Rednotebook opens for a fraction of a second and then shuts down

Asked by Scott Pinkerton on 2016-08-30

Rednotebook will no longer run on my pc (windows 10). When I try to launch rednoteboook a window on my desktop flashes for a second and then closes. I have been using rednotebook successfully on this computer for over a year but all of the sudden it won't run. I've tried uninstalling and reinstalling the rednotebook program but the problem persists with the new version. I'm terrified that I've lost over 2 years of journal entries. This problem occurred suddenly and does not have any connection to system upgrades or updates that I know of.

Question information

Language:
English Edit question
Status:
Answered
For:
RedNotebook Edit question
Assignee:
No assignee Edit question
Last query:
2016-09-09
Last reply:
2016-09-12
Jendrik Seipp (jendrikseipp) said : #1

Your journal entries are probably not lost. You'll probably find them
under C:\Users\<username>\.rednotebook\data or by searching for e.g.
"2016-08.txt" system-wide.

To find out why RedNotebook won't start correctly, could you please
start it, and then send me the file
C:\Users\<username>\.rednotebook\rednotebook.log?

I did not see a file C:\Users\<username>\.rednotebook\rednotebook.log but I did see a text file titled C:\Users\<username>\.rednotebook\rednotebook so I hope it's the file you are looking for. I have attached it and pasted its contents below. Thank you so much for looking into it.
2016-09-08 20:28:44,289 DEBUG Debug message2016-09-08 20:28:44,289 INFO Writing log to file "C:\Users\mlrrpink\.rednotebook\rednotebook.log"2016-09-08 20:28:44,289 INFO System encoding: mbcs2016-09-08 20:28:44,289 INFO Language code: en_US2016-09-08 20:28:44,605 INFO chardet not found. 'utf-8' encoding will be assumed2016-09-08 20:28:44,605 INFO Running in portable mode: False2016-09-08 20:28:44,605 INFO First Start: False2016-09-08 20:28:44,605 INFO RedNotebook version: 1.8.02016-09-08 20:28:44,605 INFO System info: machine: AMD64, platform: Windows-8-6.2.9200, processor: Intel64 Family 6 Model 60 Stepping 3, GenuineIntel, python_version: 2.7.6, release: 8, system: Windows, GTK version: (2, 24, 10), PyGTK version: (2, 24, 0), Yaml version: 3.102016-09-08 20:28:44,706 DEBUG Default font: Sans 102016-09-08 20:28:44,706 DEBUG Default size: 102016-09-08 20:28:44,759 INFO Cloud ignore list: [u'comma', u'filter', u'separated', u'these', u'words']2016-09-08 20:28:44,759 INFO Cloud include list: [u'job', u'mtv', u'play', u'spam', u'work']2016-09-08 20:28:44,759 DEBUG Start compiling regexes2016-09-08 20:28:44,759 DEBUG Finished2016-09-08 20:28:44,775 DEBUG Tray icon visible: False2016-09-08 20:28:44,775 INFO Opening journal at u'C:\\Users\\mlrrpink\\.rednotebook\\data'2016-09-08 20:28:44,775 DEBUG Starting to load files in dir "C:\Users\mlrrpink\.rednotebook\data"2016-09-08 20:28:44,775 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2014-07.txt"2016-09-08 20:28:44,775 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2014-08.txt"2016-09-08 20:28:44,775 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2014-10.txt"2016-09-08 20:28:44,775 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2014-12.txt"2016-09-08 20:28:44,775 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-01.txt"2016-09-08 20:28:44,789 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-02.txt"2016-09-08 20:28:44,789 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-03.txt"2016-09-08 20:28:44,789 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-04.txt"2016-09-08 20:28:44,789 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-05.txt"2016-09-08 20:28:44,789 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-06.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-07.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-08.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-09.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-10.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-11.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2015-12.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-01.txt"2016-09-08 20:28:44,805 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-02.txt"2016-09-08 20:28:44,822 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-03.txt"2016-09-08 20:28:44,822 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-04.txt"2016-09-08 20:28:44,822 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-05.txt"2016-09-08 20:28:44,822 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-06.txt"2016-09-08 20:28:44,822 DEBUG Loading file "C:\Users\mlrrpink\.rednotebook\data\2016-07.txt"2016-09-08 20:28:44,822 ERROR Error in file C:\Users\mlrrpink\.rednotebook\data\2016-07.txt:unacceptable character #x0000: control characters are not allowed in "C:\Users\mlrrpink\.rednotebook\data\2016-07.txt", position 0

> To: <email address hidden>
> From: <email address hidden>
> Subject: [Question #372284]: Rednotebook opens for a fraction of a second and then shuts down
> Date: Tue, 30 Aug 2016 02:52:34 +0000
>
> New question #372284 on RedNotebook:
> https://answers.launchpad.net/rednotebook/+question/372284
>
> Rednotebook will no longer run on my pc (windows 10). When I try to launch rednoteboook a window on my desktop flashes for a second and then closes. I have been using rednotebook successfully on this computer for over a year but all of the sudden it won't run. I've tried uninstalling and reinstalling the rednotebook program but the problem persists with the new version. I'm terrified that I've lost over 2 years of journal entries. This problem occurred suddenly and does not have any connection to system upgrades or updates that I know of.
>
> --
> You received this question notification because you asked the question.

Jendrik Seipp (jendrikseipp) said : #3

It says "Error in file
C:\Users\mlrrpink\.rednotebook\data\2016-07.txt:unacceptable character
#x0000: control characters are not allowed in
"C:\Users\mlrrpink\.rednotebook\data\2016-07.txt", position 0"

I'd recommend opening the file in a text editor and repairing its
contents manually, until RedNotebook can open it again.

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