Started freezing on opening. Updated. Still freezing

Asked by Louise on 2015-12-23

I use RedNotebook a lot. Recently, it's been freezing a few seconds after launching. I exit the program and try again and the same thing happens, every time. Today I downloaded the most up to date file in case I wasn't using it, and the same thing happened.

Can anyone help?


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Jendrik Seipp (jendrikseipp) said : #1

I guess you're using Windows? Can you please start RedNotebook, wait
until it crashes, close it somehow and then post the logfile from
C:\Users\your-username\.rednotebook here, please?

Louise (louisesopher) said : #2

Sure, thanks:
2015-12-24 18:55:08,078 INFO Writing log to file "C:\Users\Louise\.rednotebook\rednotebook.log"
2015-12-24 18:55:08,079 INFO System encoding: mbcs
2015-12-24 18:55:08,079 INFO Language code: en_GB
2015-12-24 18:55:08,532 INFO chardet not found. 'utf-8' encoding will be assumed
2015-12-24 18:55:08,536 INFO Running in portable mode: False
2015-12-24 18:55:08,536 INFO First Start: False
2015-12-24 18:55:08,536 INFO RedNotebook version: 1.11
2015-12-24 18:55:08,562 INFO System info: machine: AMD64, platform: Windows-8-6.2.9200, processor: Intel64 Family 6 Model 60 Stepping 3, GenuineIntel, python_version: 2.7.6, release: 8, system: Windows, GTK version: (2, 24, 10), PyGTK version: (2, 24, 0), Yaml version: 3.10
2015-12-24 18:55:08,709 DEBUG Default font: Sans 10
2015-12-24 18:55:08,709 DEBUG Default size: 10
2015-12-24 18:55:08,766 INFO Cloud ignore list: [u'comma', u'filter', u'separated', u'these', u'words']
2015-12-24 18:55:08,766 INFO Cloud include list: [u'job', u'mtv', u'play', u'spam', u'work']
2015-12-24 18:55:08,766 DEBUG Start compiling regexes
2015-12-24 18:55:08,766 DEBUG Finished
2015-12-24 18:55:08,796 DEBUG Tray icon visible: False
2015-12-24 18:55:08,799 INFO Opening journal at u'C:\\Users\\Louise\\.rednotebook\\data'
2015-12-24 18:55:08,799 DEBUG Starting to load files in dir "C:\Users\Louise\.rednotebook\data"
2015-12-24 18:55:08,801 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-05.txt"
2015-12-24 18:55:08,803 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-07.txt"
2015-12-24 18:55:08,806 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-08.txt"
2015-12-24 18:55:08,812 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-09.txt"
2015-12-24 18:55:08,816 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-10.txt"
2015-12-24 18:55:08,825 DEBUG Loading file "C:\Users\Louise\.rednotebook\data\2015-11.txt"
2015-12-24 18:55:08,826 DEBUG Finished loading files in dir "C:\Users\Louise\.rednotebook\data"
2015-12-24 18:55:08,845 INFO Connected Signals: [2, 22, 15]
2015-12-24 18:55:08,845 DEBUG Start took 0.31200003624 seconds
2015-12-24 18:55:08,845 DEBUG Trying to enter the gtk main loop
2015-12-24 18:55:08,895 DEBUG Update the cloud
2015-12-24 18:55:08,938 DEBUG Cloud updated
2015-12-24 18:55:08,940 INFO Last backup was made 0 days ago

Jendrik Seipp (jendrikseipp) said : #3

Unfortunately, the log contains no information about why the program
hangs. The easiest way to debug this problem (which other users
experienced before, but could never be fixed since I could never
reproduce it) would be to send me your journal files by e-mail. I'd only
use them for debugging and delete them afterwards, however, I can fully
understand if you're not comfortable with this.

Louise (louisesopher) said : #4

Hi, I could do that. What email address would be best to send them to? There are actually only a few files, as my old RedNotebook files were on old laptops/before I had issues with this laptop fixed. The text files open fine individually. It's opening RedNotebook itself that seems to be the problem.

Jendrik Seipp (jendrikseipp) said : #5

Perfect, you can send the files to jendrikseipp ATT web DOTT de

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