Error generating Thumbnails on iPhone

Please follow these instructions: https://damonlynch.net/rapid/documentation/#reportproblem

Hello Alex, it's impossible for me to fix problems if the context required to do so is missing. That's why I requested you follow the instructions for submitting a bug report. I need to see the program logs and the config.

It seems like there are issues with extracting thumbnails for certain video files from your iPhone in Rapid Photo Downloader (RPD) on Ubuntu 20.10. The log indicates that the thumbnail extraction process failed for some MOV files.

Here are a few suggestions from https://mytechsimply.com/ blog to troubleshoot and potentially resolve the issue:

Check Dependencies:
Ensure that you have all the necessary dependencies installed, especially those related to thumbnail extraction. For RPD, this includes the required GStreamer plugins. You can install them using the following command:

sudo apt-get install gstreamer1.0-tools gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-ugly
Update RPD:
Make sure you are using the latest version of Rapid Photo Downloader. You mentioned version 0.9.26, so check if there is a newer version available and update if necessary.

sudo apt-get update
sudo apt-get upgrade rapid-photo-downloader
Check File Permissions:
Ensure that the user running Rapid Photo Downloader has the necessary permissions to access and read the image and video files on your iPhone.

File Format Support:
Confirm that RPD supports the file formats of the problematic files (MOV in this case). It seems like there might be an issue with the MOV files based on the log entries.

Debugging:
If the issue persists, you might want to run Rapid Photo Downloader in debug mode to get more detailed information. You can do this by running it from the command line with the -d option:

rapid-photo-downloader -d
Examine the debug output for any additional error messages or information that might point to the root cause of the problem.

Check for Updates in iPhone Firmware:
Sometimes, compatibility issues arise due to changes in iPhone firmware. Ensure that your iPhone has the latest firmware installed.

Alternative Tools:
Consider trying alternative tools for downloading photos from your iPhone on Ubuntu, such as gtkam or gphoto2. This can help identify if the issue is specific to Rapid Photo Downloader or a more general problem.

By following these steps, you should be able to identify and potentially resolve the issue with thumbnail extraction in Rapid Photo Downloader on Ubuntu. If the problem persists, you may want to check the RPD community forums or report the issue to the developers for further assistance.