queXS

Extent of AUTO_CLOSE_NO_ANSWER functionality

Asked by Tyson McCarney on 2020-06-18

Hello.

I am currently deploying quexs with my freepbx & asterisk 16 box.

I am noticing a new feature called AUTO_CLOSE_NO_ANSWER that will auto set asterisk hangup cases.

In the status.php file it looks to have a redirect for this autocode too, but as far as i can tell, this redirect happens on page load only. I want to make sure i'm not missing something related to this redirect so I wanted to confirm that this will only work if the user refreshes the page or the status iframe. I don't mind making a quick ajax polling for status to force a redirect without page refresh if that is the case.

Thanks

Question information

Language:
English Edit question
Status:
Solved
For:
queXS Edit question
Assignee:
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Solved by:
Tyson McCarney
Solved:
2020-06-18
Last query:
2020-06-18
Last reply:
2020-06-18
Adam Zammit (adamzammit) said : #1

Hi Tyson,

The status frame is set to automatically refresh every 5 seconds so it should pick up the auto close status and then close the case by updating the main frame.

Adam

Tyson McCarney (tysonmcc) said : #2

Hi Adam, thanks for the quick reply.

My frame does not appear to be reloading every 5 seconds.

I currently have AUTO_CLOSE_NO_ANSWER set to true and i can see in the voip monitor that the case is getting its state set to 6 in the voip process, and the redirect works when i manually reload the page. The status shows as "No call" the entire time. When i added a quick interval to reload that frame every 2 seconds i could see the status updating and the redirect worked.

I tried to track down where in the code this reload logic is but i was unable to find it. Are you able to point me into the right direction of this so i can figure out why my frame reload is not working?

I am running version 2.2.6.

Thanks

Tyson

Tyson McCarney (tysonmcc) said : #3

Hi Adam.

I found the page refresh logic and ultimately the config property that enables/disables it. Set to true and all is well.

Thanks for the help.

Tyson