Empty case list in user view

Asked by Leonardo Valente on 2017-08-24

Hi, thank you very much for your hard effort developing queXS.
I'm using latest 2.1.2 version, running on a hosted linux server, and I fixed the timezones issue because i have no control for it.
I have a problem with a big list of people to call, I managed to upload it sucessfully to server, assign to questionnarie, to users, to time shifts and slots, and finally they can see everything but the next call...
I managed to get this by manually asigning a case ID, and later manually assign to users in case assign, but there's no possible to do this in bulk mode. What I'm missing? I just wont to see cases appearing in my users' screens.

Thank you in advance.
Leonardo

Question information

Language:
English Edit question
Status:
Solved
For:
queXS Edit question
Assignee:
No assignee Edit question
Solved by:
Leonardo Valente
Solved:
2017-09-01
Last query:
2017-09-01
Last reply:
2017-08-28
Adam Zammit (adamzammit) said : #1

Hi Leonardo,

You are welcome.

When you say "I fixed the timezones issue because i have no control for it" do you mean you have changed the queXS code?

If so it will be difficult for me to assist without seeing the code. Please let me know the changes.

queXS will not be able to queue new cases without timezone support in mySQL.

Adam

Leonardo Valente (leovalente) said : #2

Thank you! We decided not to go against the river, and got a new AWS server with timezones control.
Have a little trouble uploading sample file, but we think it's writing permissions related and will manage to have it solved.

Thank you!