two types of appointments
Hi there,
Is it possible to differ between the kind of appointments that operators can make?
Sometimes a respondent asks to call back somewhere in the next day (type a) and sometimes a respondent asks to call back a specific time in the next day (type b).
When it is the next day the type b appointments have to get priority.
In the default outcomes I found these two outcomes:
- Definite Appointment - Respondent (= type b?)
- Unspecified Appointment - Respondent (= type a?)
I expected the definite appointments got priority over the other ones, but that does not seem to be the case. How does it work?
Kind regards,
Joost van der Horst
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