No configure site page when installing

Hi,

A white screen is usually some sort of PHP error.

It can be PHP running out of memory, or exceeding the time limit. Read the faq "Why do I see a blank page in my browser?" at http://www.prosepoint.org/frequently-asked-questions and see if that helps.

It can be a PHP incompatibility (what version of PHP) are you running?

If you can locate your PHP logs, there is probably an error message there.

ok..

1st im running php 5.2.6

2nd
i increased the php.ini files memory section to 32M - nothing happened, still white
i increased the time limit to 150 - still white

3rd i opened the php error log and there was a whole heap of php errors within about 2 seconds, with the main 2 errors being

[09-Nov-2008 20:13:51] PHP Notice: Undefined index: q in /Applications/MAMP/htdocs/prosepoint-0.08/includes/path.inc on line 164

and

some sort of mysqli error in numerous files all expecting a parameter of 1 and getting null eg.

[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108

This is a little bit beyond me, i don't really understand php that in-depth

> i don't really understand php that in-depth

That's fine. You report your log messages here, and I'll try to help.

The message "PHP Notice: Undefined index: ..." should be ignored. That's a warning.

The message "PHP Warning: mysqli_query() expects parameter 1 to be mysqli" ... I'm not sure about. It shouldn't be appearing, and I think its a clue to the real issue (whatever it turns out to be).

Can you post more of these messages?

Also, we have had reports that some compression software programs don't uncompress the .tar.gz software package properly, although that was on a Windows system, not Macs.

ok here is a full log list

[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122
[09-Nov-2008 20:12:50] PHP Warning: mysqli_affected_rows() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 200
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122
[09-Nov-2008 20:12:50] PHP Warning: mysqli_affected_rows() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 200
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122
[09-Nov-2008 20:12:50] PHP Warning: mysqli_affected_rows() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 200
[09-Nov-2008 20:12:50] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 323
[09-Nov-2008 20:12:50] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 108
[09-Nov-2008 20:12:50] PHP Warning: mysqli_errno() expects parameter 1 to be mysqli, null given in /Applications/MAMP/htdocs/prosepoint-0.08/includes/database.mysqli.inc on line 122

Those messages are all implying a problem with the database connection or server.

Can you check, what version of mysql or postgreSQL are you using?

Your MAMP installation, which MAMP stack is it, and what version?

Using http://www.prosepoint.org/docs/installation.html as a reference, where abouts in chapter 6 did you get up before you got this message?

Did you see anything other than a white screen?

Did you get up to chapter 6.4? If so, which part of 6.4.x did you get up to?

Starting from the top

MySQL version 5.0.41
MAMP is the latest one. i think it is 1.7.2

i got up to and completed 6.4.1 and then the installation bar came up, and all 54 parts where installed. it said that install was successful and then it went white. but its not just white. there is no code to the white screen it is completely empty source.

However, i attempted to install it on a remote server, one i have been fooling around with for a little while. it runs MySQL 5.0.5a-community the current apache webserver (MAMP is an older version 2) and identical PHP, and i have it up and running. not sure what i did differently. maybe it might be the LINUX OS

This is a hypothesis:

The first time you ran, your php memory_limit was too low. ProsePoint was partially installed, but then it got aborted because it ran out of memory.

Then you increased your memory_limit and re-ran the installer. However, the first install was botched. So ProsePoint thinks it was fully successfully installed and tries to do it's thing, but instead is using a corrupted database (with corrupted settings).

May I suggest the following to test this:

Please do a complete reinstall.

Meaning ... completely delete all the tables in your database.

Delete the file .../sites/default/settings.php and regenerate it from .../sites/default/default.settings.php.

Delete anything underneath .../sites/default/files.

And try again. This must be a completely fresh reinstall.

(I know, this sounds a bit drastic, but I'd rather start from a known baseline)

ah.. thank you very much problem solved....

it work first time. no worries