Netflix is choppy and audio/video not synching since upgrading to Ubuntu 14.10

Asked by hgillham on 2014-10-30

Since upgrading to Ubuntu 14.10 Netflix and Amazon Prime are not running correctly. They are very choppy, slow to load and the audio and video are out of sync. The audio and video are either too fast or too slow. I have reinstalled pipelight and disabled and then enabled all plugins. I am not the best at Linux so I am not sure where to find error logs. If someone can point me in the right direction I am happy to attach them.

Thank you

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Michael Müller (mqchael) said : #1


please take a look at under "3. Bad performance". You most probably have problems with pulseaudio and/or your graphic drivers. Since the audio is out of sync with the video I would guess that Pulseaudio is the culprit. You can check the video drivers by using our system check utility as mentioned at the beginning of the page.

In case you don't know how to interpret the results, you can also copy the output of the system check result to a website like and post the link (launchpad does not support attaching files to questions).


hgillham (hgillham) said : #3

Thanks, I tried all of those and it's a little better but still choppy. I ran the system check and deciphered what I could.

thank you very much for the help.

Michael Müller (mqchael) said : #4


your graphic driver looks fine, so I am pretty sure it is related to pulseaudio. If you tried all of the suggestions on the page, I don't have so many ideas left.

If you want to use Pipelight only for netflix, you should maybe try to use chrome and the html5 player of netflix instead. Chrome uses alsa and there is less stuff which might go wrong compared to Wine + Pipelight.


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