netflix wants me to upgrade to the latest version of silverlight

Asked by Avery

Before it will let me play a video, it tells me I must upegrade my version of silverlight. A button offers me a chance to download an .exe file.

I installed pipelight into Ubuntu 13.10 running Gnome and it performed the tests without error. What should I do?

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Sebastian Lackner (slackner) said :
#1

Hi,

when you've installed the package "pipelight", it will automatically enable the latest available Silverlight version 5.1 which is currently available. For "pipelight-multi" you should have enabled the latest Silverlight version manually after the installation.

I would recommend to check which versions of Silverlight are enabled:
sudo pipelight-plugin --list-enabled

If there are multiple Silverlight versions enabled, just disable the old ones, until only "silverlight5.1" is remaining, for example:
sudo pipelight-plugin --disable silverlight5.0

You should also do the same without "sudo", as its also possible to enable plugins on a per-user-basis.

A second possibility is that you've Moonlight installed, which is preferred by the browser in some cases. To ensure that this is not the case open "about:plugins" (in Chrome you've to click on "Details" to see if multiple plugins are installed) and check if there are somewhere mulitple versions of Silverlight/Moonlight. We recommend to uninstall Moonlight if this is the reason, as many browser don't allow to disable individual plugins.

If these steps do not help, I would recommend to take a look at the diagnostic page: http://fds-team.de/pipelight which is able to detect some types of errors and post the output here.

Sebastian

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Avery (docaltmed) said :
#2

Thanks for your very helpful response to my question. I appreciate the
work you have done, it is excellent!
--

Avery L. Jenkins, DC, DCBCN, FIAMA
Chiropractic Physician
www.DocAltMed.com
www.averyjenkins.com
Phone: 860-567-5727

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