Netflix playback broken after ubuntu 13.10 upgrade

Asked by Brad Stewart

Hi, I'm having trouble getting netflix playback working after upgrading to the latest Ubuntu release. I've tried purging and reinstalling the packages, wiping ~/.wine-pipelight, switching between silverlight5.1 and 5.0, and still no go.

Silverlight does seem to be working though -- Netflix loads as usual, the progress bar gets to 100%, and the player UI displays and works fine, and the video even seems to buffer. But playback won't start. I can sometimes get an individual frame from a movie to show up by clicking the time bar on the UI, but that's it.

Any idea what might be happening?

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Brad Stewart
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Sebastian Lackner (slackner) said :
#1

Hi Brad,

one issue we already encountered with Ubuntu 13.10, is that the Chromium user agent switchers do not work anymore (see [1], [2], [3]). They have changed the plugin interface, and its necessary to set the user agent via commandline, for example with:

chromium-browser --user-agent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20120427 Firefox/15.0a1"

You can check if the user agent switcher is working with the following page: http://fds-team.de/pipelight/

If this is not the problem in your case, we need some additional information:

* Which browser are you using?

* Can you provide a debug log? To do this, first close all your browser instances (required to get the debug output!), then type in a terminal (firefox is just an example, you can also use any other browser):

firefox &> ~/.pipelight.log

and upload pipelight.log from your home directory, so we can take a look at it (for example to http://pastebin.com )

Sebastian

[1] https://code.google.com/p/chromium/issues/detail?id=289776
[2] http://askubuntu.com/questions/360954/all-chromium-extensions-throw-errors-since-update-to-13-10
[3] https://bugs.launchpad.net/ubuntu/+source/chromium-browser/+bug/1232575

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Brad Stewart (x-s-launchpad) said :
#2

I also tried the package in pipelight-daily just in case, but still no go.

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Brad Stewart (x-s-launchpad) said :
#3

Hi Sebastien,

Sorry, didn't see your reply.

I started having this problem in Firefox. I tried Chromiumas well, setting the user agent on the command line, with the same results.

Here's the STDOUT from Chromium: http://anselm.bradmont.net/~brad/pipelight_chromium.txt
And the STDERR, in case that would be helpful: http://anselm.bradmont.net/~brad/pipelight_chromium_stderr.txt
And a screenshot, just in case what I described isn't clear. I get to this point, but the video will not play: http://anselm.bradmont.net/~brad/pipelight.png

Brad

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Brad Stewart (x-s-launchpad) said :
#4

Oops, I'm new to Lanuchpad, didn't mean to mark this as solved.

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Sebastian Lackner (slackner) said :
#5

Hi,

thanks for the logs, unfortunately I cannot see immediately anything directly related to a well-known error.
Can you please continue testing with the daily version, as this one allows to change settings a bit easier. Check with

dpkg --list | grep pipelight

that you really have the daily version installed, and then start your browser with (all in one line):

PIPELIGHT_GPUACCELERATION=0 firefox

Does this change anything?

Sebastian

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Brad Stewart (x-s-launchpad) said :
#6

I'm definitely on the daily, the installed package version is 0.2.1~daily-201310231912~ubuntu13.10.1. It doesn't look like disabling acceleration made any difference. :/

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Brad Stewart (x-s-launchpad) said :
#7

So, it looks like my dist upgrade screwed up some other stuff on my system too, like my soundcard, which I have noticed is not working at all. I think I'm going to do a clean install on the weekend. Hopefully that'll fix it.

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Brad Stewart (x-s-launchpad) said :
#8

Hmm, I managed to fix my sound and now Netflix is working. Maybe that was blocking playback from starting?

Anyway, thanks for the help; sorry for the wild goose chase.