Player Error 1001 Netflix

Hi,

Which Silverlight test do you mean?

You can test if Silverlight itself works with the following page:
http://bubblemark.com/silverlight2.html

DO NOT test with this page:
http://web.sldrm.video.msn.com/d1/sldrm.html
it doesn't work with Silverlight 5.1, but this is totally unrelated to the other problems.

Unfortunately Silverlight error 1001 can have a lot of different reasons - to find out what the reason is in your case please check the following ideas:

1) Does your user agent switcher work correctly? Please check with the following diagnostic page:
http://fds-team.de/pipelight
In case you see a wrong user agent, install one of the recommended user agent switchers: https://answers.launchpad.net/pipelight/+faq/2351

2) Do you have ttf-mscorefonts-installer installed? Check with:
dpkg --list | grep ttf-mscorefonts-installer

3) Do you have extended attributes enabled for your hard-drive? Please ensure that you have attr installed:
sudo apt-get install attr

And then test with:
touch ~/.xattr_test && setfattr -n 'user.testAttr' -v 'attribute value' ~/.xattr_test &> /dev/null; getfattr ~/.xattr_test 2>&1 | grep -q user.testAttr && echo 'It works!' || echo 'No workie!'; rm ~/.xattr_test &> /dev/null

It should output "It works!" if everything is okay.

4) Delete any custom config files you probably still have (in case you have installed it before and created one)
rm ~/.config/pipelight

5) Try to delete the wine prefix, such that Silverlight is reinstalled.
# Close your browser
rm -rf ~/.wine-pipelight
# Now start a single browser window, open "about:plugins", and wait until the installation is finished

Sebastian

Hi, thanks for your answer, I have tried everything you suggest without success and two things stand out:

1. When I try to remove any custom config files, there is nothing found to remove at the location /.config/pipelight
2. When I test silverlight at http://bubblemark.com/silverlight2.html I just get a white space where the results should be, right clicking in this area does show the silverlight plugin config popup.

Also, I have checked the about:plugins page and can see that the Silverlight plugin is installed:

Silverlight Plug-In
5.1.20513.0

I still get the 1001 error on Netflix :(

Hi Steven,

To 1) I'm not sure if you searched the custom config in the right path - its NOT located at /.config/pipelight (without "~" at the beginning) but at ~/.config/pipelight - the "~" means that it is in your home directory. You can check with:

ls -al ~/.config/pipelight

and delete or rename if this is the case.

To 2) Its really weird that you don't get any output at all for the bubblemark demo, as this should theoretically work always, even without any user agent switcher at all.

When none of the ideas above helps, I really don't have any idea why it doesn't work as expected in your case - I would suggest to:

* Check if you have moonlight or a second silverlight version installed? Does your browser use the different one?
* Try out with other browsers, like firefox
* When you've multiple desktop managers available (for example you can select on startup), then try to choose a different one

You can also try to:

create a custom config:
cp /usr/share/pipelight/pipelight ~/.config/

open the config:
gedit ~/.config/

and try to modify the following values (one after each other):
* embed = false
* eventAsyncCall = true
* overwriteArg = enableGPUAcceleration=false

If none of this helps - is there probably something wrong with your Ubuntu installation? Does wine and/or other 3d applications work as expected?

Sebastian

Thanks Sebastian, I tried all your suggestions but what actually worked was to install netflix desktop and this forced my PC to install missing components which then made everything work!

Well done on releasing pipelight, it works great now.

Thank you.

Steven

Hi, sebastian

I installed pipelight a few days ago, and it works but it is laggy and slow. I read the post on how to fix it, but i don't know where to create a custom config. Is it something I'm supposed to run in the terminal or in Firefox which is the browser i'm using, or somewhere else. If you could help me, i'd appreciate it. Thanks
-TJ

Hi TJ,

I think your problem may be that hardware acceleration is not yet supported on your graphic card and Pipelight. Could you execute the following command

glxinfo > gpu.txt

in a terminal and copy the content of gpu.txt to pastebin or something else?

Michael

Thanks Michael,

I still had no success. I have a asus netbook, and they are designed to be pretty bare. Ubuntu works amazingly for it but i'm sure i don't have a great graphics card. Is there anything else that may be able to fix the choppiness on netflix that i could try? I can hear everything find but the words don't match the lips, it's like a bruce lee movie or something. It's just seconds behind, 30x better for me than the netflix desktop, but not quite watchable yet. Thanks for replying Michael
-TJ

Hi TJ,

seems like you forgot to attach the gpu.txt file Michael requested - this file could help to figure out if GPU acceleration is supported by your graphic card. GPU acceleration should be enabled by default when you're using a Nvidia or Intel graphic card, other vendors didn't work that well in our tests, thats why they are disabled in the default config (but can be forced, if you want to give them a try).

Your description with the delayed audio sounds by the way more like a pulseaudio problem. Do you experience the same problem with other audio programs? And can you check if it has an effect when you run "pulseaudio -k" during the playback of the movie?

Sebastian

Hi Sebastian,

I didn't forget to attach the gpu.txt, it's just when i put the command in my terminal nothing happen, my username just popped up. I did find out that Intel® 945GME x86/MMX/SSE2 is my graphic card, so based on what you said guess it's enabled.

I've never experienced problems with my sound, i listen to music on rhythmbox all the time and i haven't watched a movie in a while but last time i did it was fine. What's the difference between watching a video on youtube and a video on netflix. Is it silverlight? Youtube is really smooth for me.

TJ

Hi TJ,

when you don't get the output file I assume you entered something incorrect. Please note that the second part "> ...." is still part of the same command line. I would suggest to enter exactly the command below (whole line, use copy and paste to avoid typos):

glxinfo > ~/gpu.txt

which creates the file gpu.txt in your home directory, where you can find it more easily (and upload it afterwards). Alternatively you can also use this command, which will just output the three most important lines:

glxinfo | sed -n 's|vendor string: ||p'

Normally Intel should be supported, but it all depends on which drivers you are using exactly - the easiest way would be to give us this information so we can look it up.

Concerning audio: It could be possible that for some reason wine uses a different audio output than other programs. Please check if changing the wine audio settings has an effect. To get the settings dialog please use the following command (copy the whole line exactly as written below):

WINEPREFIX=~/.wine-pipelight WINEARCH=win32 /opt/wine-compholio/bin/winecfg

You should see some window popping up, which has a tab "Audio" and a "Test sound" button. If you think it sounds choppy there too (well, its only a very short test sound, but maybe its sufficient to notice it), you can change the audio settings there for the whole wine prefix, which will affect Silverlight too.

Sebastian

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display: :0 screen: 0
direct rendering: Yes
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server glx version string: 1.4
server glx extensions:
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    GLX_EXT_visual_info, GLX_EXT_visual_rating, GLX_MESA_copy_sub_buffer,
    GLX_OML_swap_method, GLX_SGI_swap_control, GLX_SGIS_multisample,
    GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, GLX_SGIX_visual_select_group,
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client glx vendor string: Mesa Project and SGI
client glx version string: 1.4
client glx extensions:
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    GLX_ARB_get_proc_address, GLX_ARB_multisample, GLX_EXT_import_context,
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    GLX_SGI_swap_control, GLX_SGI_video_sync, GLX_SGIS_multisample,
    GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, GLX_SGIX_visual_select_group,
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GLX version: 1.4
GLX extensions:
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    GLX_EXT_visual_info, GLX_EXT_visual_rating, GLX_MESA_copy_sub_buffer,
    GLX_MESA_multithread_makecurrent, GLX_MESA_swap_control,
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    GLX_SGIX_fbconfig, GLX_SGIX_pbuffer, GLX_SGIX_visual_select_group,
    GLX_EXT_texture_from_pixmap
OpenGL vendor string: Tungsten Graphics, Inc
OpenGL renderer string: Mesa DRI Intel(R) 945GME x86/MMX/SSE2
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    GL_ARB_fragment_program, GL_ARB_fragment_shader, GL_ARB_shader_objects,
    GL_ARB_vertex_program, GL_ARB_vertex_shader, GL_ATI_draw_buffers,
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    GL_ARB_texture_non_power_of_two, GL_ARB_vertex_buffer_object,
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    GL_EXT_pixel_buffer_object, GL_EXT_texture_rectangle,
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32 GLX Visuals
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----------------------------------------------------------------------------
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----------------------------------------------------------------------------
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I'm wondering if this was what you were looking for. Thanks Sebastian for taking the time to help me.

Hi TJ,

we currently only activate gpu acceleration on Intel cards which identify their vendor as "Intel Open Source Technology Center". Your card is sold by Intel but the gpu chip is not directly manufactured by them, they just resell a different chip and therefore your vendor is "Tungsten Graphics, Incs". This is the reason why we asked for this information.

Anyway there is a way to temporarily activate GPU acceleration so that you can test whether it improves the performance. As first step you must be sure that you are having the latest version of Pipelight (0.2.0) which you should get by executing:

sudo apt-get update
sudo apt-get dist-upgrade

You can check the version string by taking a look at the output of: dpkg --list | grep pipelight

Now close all your browser windows and start the browser from a terminal in the following way (depending on whether you use firefox or chrome):

PIPELIGHT_FORCE_GPUACCELERATION=1 firefox
PIPELIGHT_FORCE_GPUACCELERATION=1 google-chrome

This should temporarily enable gpu acceleration so that you can checker whether it improves performance.

Michael

Michael,

First off you guys rock. I so very much appreciate you being patient with me and working with me. I did everything you said, but for some reason i still had the same results. I don't really understand because when i used to have windows it worked fine, what's the difference? Anyway, thank you so much for trying to help. If you have any other suggestions let me know.

-TJ

Error 1001 is a message that appears on Netflix.

The problem is missing microsoft core fonts (netflix also gives the error for mac users).

The pipelight installer didn't correctly installed the ttf-mscorefonts-installer or this wasn't able to fetch the desired fonts.

solution:

-uninstall ttf-mscorefonts-installer and install it again.

-open a suite like Libre/open office and see if you have the msft fonts as an option (Arial, times new roman, verdana, etc.).

-re-install pipelight or pipelight-multi if needed. Then go to this diagnostic to see its working:

http://fds-team.de/pipelight/

After that netflix works for me.

This seems like a trivial error (fonts...), but took me lots of trial to see what the problem was.

you can also,

Install Restricted Extras from Mint / Ubuntu Software Manager.
(Installs MS Core Fonts and avoids Core Font Installer Agreement Error.)

source:
http://forums.linuxmint.com/viewtopic.php?f=58&t=143518#p765453

Hello manny,

this problem shouldn't occur since pipelight has a dependency on the ttf-mscorefonts-installer so that it will automatically be installed. The only possible way to have the ttf-mscorefonts-installer installed without really having the microsoft fonts is to decline the license agreement. You can not expect it to work if you don't agree with the licenses and we also have a faq entry on how to install it again if you accidentally declined the agreement (I will link the faq entry to this question). Moreover our installing instructions also state that you need to accept it, so I think that is all we can do.

Did you get the license agreement dialog now (or some time ago) and declined to agree the license?

Michael

Added link to Faq entry
FAQ #2441: “Silverlight shows just a blank screen (or Netflix error 1001)”.

Hi Michael,

yea when I had the problem, I checked if I had the package ttf-mscorefonts-installer, by using:

dpkg --list | grep ttf-mscorefonts-installer

and Yes it was installed.

The terminal didn't gave me any errors when I was installing pipelight-multi and its dependencies.

BUT ... it didn't fetch the fonts from the server for some reason (but wouldn't be the first time. Is more rare nowadays, but a few years ago it happened more frequently. ).

So using LibreOffice I quickly confirmed visually that I didn't had any of the msft fonts installed (Arial, times new roman, verdana, etc.).

The command does list the package, but doesn't say if Arial or Verdana (which are the fonts netflix asks for ) are in the system.

Is there another way or command to confirm that these fonts are in the system? Since they're the real source of the problem is better to confirm directly.