Netflix Desktop- no video/no audio

Asked by Tom Sheppard

I'm running Ubuntu 12.04 on a Guida Cube(atom based) with Nvidia ion graphics/ 4gigs RAM. I'm new to linux and it took some time to get the Netflix icon to show up on the dash. Then I got the app open and followed the instructions but when I clicked on a video it said I need to enable silverlight. Did that now it loads and opens but when I select a video I get black screen and no sound. I ran diagnostics I found in another post.
# OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: NVIDIA Corporation
OpenGL Renderer: ION/integrated/SSE2
OpenGL Version: 3.3.0 NVIDIA 304.116
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/tmp/tmp.nr4XPOArVv.wine-browser/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/tom/.wine-browser.
wine: cannot find L"C:\\windows\\system32\\winemenubuilder.exe"
err:wineboot:ProcessRunKeys Error running cmd L"C:\\windows\\system32\\winemenubuilder.exe -a -r" (2)
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] force SetWindow is off.
[PIPELIGHT:WIN:silverlight5.1] unity hacks is off.
[PIPELIGHT:WIN:silverlight5.1] window class hook is on.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExA.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExW.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenuEx.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenu.
fixme:advapi:RegisterTraceGuidsW (0x2c1f87, 0x360118, {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 1, 0x72f688, (null), (null), 0x360118): stub
[PIPELIGHT:WIN:silverlight5.1] init successful!
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/tmp/tmp.nr4XPOArVv.wine-browser/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/tom/.wine-browser.
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] force SetWindow is off.
[PIPELIGHT:WIN:silverlight5.1] unity hacks is off.
[PIPELIGHT:WIN:silverlight5.1] window class hook is on.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExA.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExW.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenuEx.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenu.
fixme:advapi:RegisterTraceGuidsW (0x2c1f87, 0x360118, {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 1, 0x72f688, (null), (null), 0x360118): stub
[PIPELIGHT:WIN:silverlight5.1] init successful!
[23739] WARNING: pipe error: Broken pipe: file /build/buildd/firefox-28.0+build2/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 710
fixme:advapi:UnregisterTraceGuids 0: stub
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/tmp/tmp.nr4XPOArVv.wine-browser/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/tom/.wine-browser.
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] force SetWindow is off.
[PIPELIGHT:WIN:silverlight5.1] unity hacks is off.
[PIPELIGHT:WIN:silverlight5.1] window class hook is on.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExA.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExW.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenuEx.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenu.
fixme:advapi:RegisterTraceGuidsW (0x2c1f87, 0x360118, {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 1, 0x72f688, (null), (null), 0x360118): stub
[PIPELIGHT:WIN:silverlight5.1] init successful!
[23749] WARNING: pipe error: Broken pipe: file /build/buildd/firefox-28.0+build2/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 710
fixme:advapi:UnregisterTraceGuids 0: stub
fixme:advapi:UnregisterTraceGuids 0: stub

Any help greatly appreciated.

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Netflix Desktop Edit question
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Erich E. Hoover (ehoover) said :
#1

Hi Tom, have you tried disabling GPU acceleration? ( netflix-desktop --disable-hw-acceleration )

Can you help with this problem?

Provide an answer of your own, or ask Tom Sheppard for more information if necessary.

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