Lovefilm doesnt seem to work any more

Asked by Andy Franks

Just wanted to see if people generally are unable to get onto lovefilm now. Previously working computers I have lovefilm-desktop on and a newly installed vm all have the error "Title Unavailable : sorry but the requested title is unavailable. Please try again later". Reading around this seems to be centred around DRM and silverlight.
Just hoping others will confirm before logging a bug.
Wine reports
wineserver: file_set_error() can't map error: File name too long
fixme:mountmgr:harddisk_ioctl returning zero-filled buffer for IOCTL_VOLUME_GET_VOLUME_DISK_EXTENTS
but this may have been there before when working, not sure.
Thanks

Question information

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English Edit question
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Solved
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Netflix Desktop Edit question
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Revision history for this message
Erich E. Hoover (ehoover) said :
#1

This seems odd, I haven't heard anyone else mention any problems with LOVEFiLM... The only thing that could present a problem is if LOVEFiLM forced everyone to upgrade to Silverlight 5.x (which I do not currently support).

Revision history for this message
Andy Franks (eefranka) said :
#2

i agree, it is odd. Was working fine, petfectly in fact but has suddenly just stopped working very recently. Lovefilm still has a minimum spec on their website of v4 of silverlight. The silverlight drm test websites also still seem to work ok too. Must try and change v5 silverlight install on my windows 7 machine to match the 4.1 which the wine-browser installs and see if lovefilm haven't just been sneaky. i guess it could be something they have disabled on just my account but i think this unlikely. Do you have a lovefilm account that you could test with or am i pushing my luck? desperate to get it working again as i don't like windows and it's not on my main machine where i watch tv.
Thanks
Andy

Revision history for this message
Erich E. Hoover (ehoover) said :
#3

I'm sorry Andy, but I do not have a LOVEFiLM account. I'm a little surprised by one of your error messages, but other than that it'd be hard for me to examine your problem (wineserver: file_set_error() can't map error: File name too long).

Revision history for this message
Andy Franks (eefranka) said :
#4

Thanks Erich,
  I must admit I wouldn't mind if you "borrowed" mine if I changed the password, - would that help? It would hopefully help the cause if it is an issue not directly attributable to my computer(s) or username but on a wider scale? If this isn't possible, I just hope others can comment and confirm or deny my findings.
Thanks again
Andy

Revision history for this message
Andy Franks (eefranka) said :
#5

Hi,
  Just an update. Tried the same version of silverlight on my windows pc, and although it came up with the same message once, after that it worked fine. I've yet to try it again on ubuntu but my guess is that it will still be failing. So, in summary, lovefilm haven't suddenly started requiring v5.
Thanks
Andy

Revision history for this message
Andy Franks (eefranka) said :
#6

And another update.. Doesn't work still on ubuntu, thought it might register something to do with my account but clutching at straws.
Running wine with debugging gives the following output (under dashes below) - I noticed something about a class not being registered, not sure if this is relevant but happens each time I retry the operation with the silverlight plugin?
err:ole:CoGetClassObject class {b87beb7b-8d29-423f-ae4d-6582c10175ac} not registered
err:ole:CoGetClassObject class {b87beb7b-8d29-423f-ae4d-6582c10175ac} not registered
err:ole:CoGetClassObject no class object {b87beb7b-8d29-423f-ae4d-6582c10175ac} could be created for context 0x3

This doesn't show up using the web.sldrm.video.msn.com test site, everything still works fine there.
Thanks
Andy
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fixme:win:FlashWindowEx 0x32c524
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:module:GetModuleHandleExW should pin refcount for 0x1c10000
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:module:GetModuleHandleExW should pin refcount for 0x1c10000
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
err:ole:CoGetClassObject class {b87beb7b-8d29-423f-ae4d-6582c10175ac} not registered
err:ole:CoGetClassObject class {b87beb7b-8d29-423f-ae4d-6582c10175ac} not registered
err:ole:CoGetClassObject no class object {b87beb7b-8d29-423f-ae4d-6582c10175ac} could be created for context 0x3
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unhandled dwOption 4
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub
fixme:wininet:query_global_option Unknown dwOption 10
fixme:wininet:query_global_option INTERNET_OPTION_PER_CONNECTION_OPTION stub

Revision history for this message
Erich E. Hoover (ehoover) said :
#7

I've created a bug for this and linked it to this question, if you wouldn't mind moving this information there then I would appreciate it. I don't know if this problem is specific to you or not, but I'll do what I can to figure it out.

Revision history for this message
Erich E. Hoover (ehoover) said :
#8

This issue has been resolved for some time, just noticed that it was still on the question list.