App crashes and doesnt open

Asked by GTriderXC on 2016-10-03

What info can i add to a bug report if my musoc app opens, starts to load the track list and freezes?
It doesnt work any more no matter what i do.

Bq E4.5 on OTA13

Question information

Language:
English Edit question
Status:
Needs information
For:
Ubuntu Music App Edit question
Assignee:
No assignee Edit question
Last query:
2016-10-07
Last reply:
2016-10-12
Andrew Hayzen (ahayzen) said : #1

Hi,

The following logs are useful:
~/.cache/upstart/application-click-com.ubuntu.music_*.log
~/.cache/upstart/media-hub.log
~/.cache/upstart/mediascanner-2.0.log

Also the version of your device can be useful if you run the following command:
$ system-image-cli -i

GTriderXC (gtriderxc) said : #2

system-image-cli -i

current built number:35
krillin
channel: ubuntu-touch/stable/bq-aquaris.en
last update: 20.09.2016
version version 35
version ubuntu 20160913
tag:OTA-13
version device: 20160606-ab415b2
version custom: 20160831-991-38-18
---------------------------------------------------
when it comes to log files, I have only
media-hub.log

and

mediascanner-2.0.log.1.gz

nothing more

Andrew Hayzen (ahayzen) said : #3

Note that the logs are rotated on a reboot. So you may need to attempt to launch the music-app in your existing session to generate some logs. If after doing this there still aren't logs then it could be an issue higher up, such as stale lock files.

Please let me know if you are able to generate some logs.

GTriderXC (gtriderxc) said : #4

I reported a Bug #1632728

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