Trouble Starting

Asked by Brian S.

When opening Mnemosyne I receive the message, "Either Mnemosyne didn't shut down properly or another copy of Mnemosyne is till running. Continuing in the latter case could lead to data loss!"

I tried restarting the computer and the message appeared again. I clicked continue and then received the message, "Unable to load database. Creating tmp file." After I click OK nothing happens and the program does not start.

Any ideas on how to fix it?

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This question was originally filed as bug #254891.

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#1

Try removing the files 'config' and 'config.py' from your .mnemosyne directory in C:\Documents and Setting\BrianS.

Peter

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#2

Could you let me know if this worked please, so that I can close this bug?

Peter

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Martin W (martinwake) said :
#3

I'm also getting this error, on OS X 10.4.11 -- where would I find the files that need moving? This is using the special Tiger download.

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Peter Bienstman (peter-bienstman) said :
#4

Should be in $HOME/Library/Mnemosyne.

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Martin W (martinwake) said :
#5

Thanks Peter - fixed this by deleting the Library/Mnemosyne folder and reinstalling. Looks as though the folder Library/Mnemosyne from my installation of a previous version was causing the problem. This might fix a few OsX problems for people who are upgrading?

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#6

That was overkill, because now you've also deleted your revision history.

Just the config files was ok.

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mnemosyneuser (mailinfo) said :
#7

Hello,

I have a problem, when trying to start the program:

Traceback (most recent call last):
  File "mnemosyne", line 101, in ?
  File "mnemosyne\core\mnemosyne_core.pyc", line 199, in initialise
  File "mnemosyne\core\mnemosyne_core.pyc", line 352, in init_config
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe9 in position 27: ordinal not in range(128)

Is there any suggestion how to fix it?

Thanks,

Victor

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#8

Hi Victor,

This is a different issue. You can't use filenames containing special characters at the moment. That includes the name of your home directory. See some of the older bug reports for more info on how to deal with this.

Cheers,

Peter

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#9

For the special characters issue, this should be fixed in 1.2.

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Sy (simon-familie-gruening) said :
#10

>When opening Mnemosyne I receive the message, "Either Mnemosyne didn't shut down properly or another copy of >Mnemosyne is till running. Continuing in the latter case could lead to data loss!"

>I tried restarting the computer and the message appeared again. I clicked continue and then received the message, "Unable to >load database. Creating tmp file." After I click OK nothing happens and the program does not start.

>Any ideas on how to fix it?

Same problem here with Ubuntu 9.10 Karmic Koala. I already tried to delet stuff and tried to (re-)install python and latex and all the required stuff but can't fix the problem. :( And I really need Mnemosyne for exam preparation.

Revision history for this message
Peter Bienstman (peter-bienstman) said :
#11

Try moving the directory /home/sy/.mnemosyne to /home/sy/.mnemosyne.bak and start again

Revision history for this message
Sy (simon-familie-gruening) said :
#12

Thanks Peter! That worked!

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