LRC crashes scanning activeX/com

Asked by black-beret on 2009-07-11

Windows XP home SP3
I am running the latest version of LRC 1.3.1 but having the same problem as posted by Shizuma last September i.e.
Excluding ActiveX/Com, scan completes sucessfully
Including ActiveX/Com, scan aborts and LRC closes without error report or log.

Sorry I can't remember when I first installed LRC or which version but this has only recently become a problem with this version and it's immediate predecessor.

Best Regards.

Question information

Language:
English Edit question
Status:
Solved
For:
Little Registry Cleaner Edit question
Assignee:
No assignee Edit question
Last query:
2009-09-02
Last reply:
2009-09-23
Nick (ub3rst4r) said : #1

Hi, Can you check your windows and system/system32 for a DLL file named "ole32.dll". Thanks!

black-beret (rog-godsmark) said : #2

Hello,
Yes I have WINDOWS/system32/ole32.dll
version 5.1.2600.5512 (1.22MB)
created 18th Aug 2001
modified 14th April 2008
Many thanks

Nick (ub3rst4r) said : #3

Hi, I have created a bug report for this problem. I will try and track down the origin of this problem...

black-beret (rog-godsmark) said : #4

Hi Nick,
Still have the original problem and have been running LRC with ActiveX unchecked.
However LRC crashed on opening today and appeared unable to send error report.
The problem seemed to be with reading the Date/Time string.
I am about to do an uninstall/reinstall new but please can you confirm that the latest version of LRC is 07 30 2009.exe (4.1Mb)
Many thanks,
Rog

Nick (ub3rst4r) said : #5

Hi,

The latest version of LRC is 1.3.3 (07 30 2009) and it should have fixed the problem that caused the date/time string to be read incorrectly. I have been unable to determine why the activex/com section isn't working on your system. I will need more information, can you please go to Start->Run->cmd and type in "systeminfo" (without the quotes). Right click and go Mark and select the output from the window and then copy it and send it to me.

Thanks!

black-beret (rog-godsmark) said : #6

Nick wrote:
> Your question #76683 on Little Registry Cleaner changed:
> https://answers.launchpad.net/lilregcleaner/+question/76683
>
> Status: Open => Needs information
>
> Nick requested for more information:
> Hi,
>
> The latest version of LRC is 1.3.3 (07 30 2009) and it should have fixed
> the problem that caused the date/time string to be read incorrectly. I
> have been unable to determine why the activex/com section isn't working
> on your system. I will need more information, can you please go to
> Start->Run->cmd and type in "systeminfo" (without the quotes). Right
> click and go Mark and select the output from the window and then copy it
> and send it to me.
>
> Thanks!
>
/Hi,

Thanks for quick response. I am unable to get the system info with cmd
(see below) -/

*Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>systeminfo
'systeminfo' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>*

/- so not sure how much info this would have given. However below is
copy of system info via System tools -/
*
*

*OS Name Microsoft Windows XP Home Edition*

*Version 5.1.2600 Service Pack 3 Build 2600*

*OS Manufacturer Microsoft Corporation*

*System Name GODSMARK-WNR1YI*

*System Manufacturer Compaq-Presario*

*System Model RR472AA-ABF SR2102FR*

*System Type X86-based PC*

*Processor x86 Family 15 Model 79 Stepping 2 AuthenticAMD ~2210 Mhz*

*BIOS Version/Date Phoenix Technologies, LTD 5.03, 24/11/2006*

*SMBIOS Version 2.4*

*Windows Directory C:\WINDOWS*

*System Directory C:\WINDOWS\system32*

*Boot Device \Device\HarddiskVolume1*

*Locale United States*

*Hardware Abstraction Layer Version = "5.1.2600.5512
(xpsp.080413-2111)"*

*User Name GODSMARK-WNR1YI\Owner*

*Time Zone Romance Daylight Time*

*Total Physical Memory 1 536,00 MB*

*Available Physical Memory 629,93 MB*

*Total Virtual Memory 2,00 GB*

*Available Virtual Memory 1,96 GB*

*Page File Space 2,60 GB*

*Page File C:\pagefile.sys*

/
Please let me know if this is insufficient information.
/

/Latest version 1.3.3 has cured Date/Time script reading error but
activeX/com still crashes LRC (just disappears with no MsgBox)
/

/Many Thanks./

Nick (ub3rst4r) said : #7

Hi,

Since the system information looks to be okay, I am going to need you to download the debugging tools for windows so I can see what function is causing the error.

Here are the steps I need you to follow:

1. Download the debugging tools for windows @ http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi and install it.
2. Open your command prompt (Start->Run->Type in "cmd")
3. Type in "Set _NT_SYMBOL_PATH = symsrv*symsrv.dll*c:\temp*http://msdl.microsoft.com/download/symbols"
4. Change to directory where debugging tools is installed by typing "cd \Program Files\Debugging Tools for Windows"
5. Open up Little Registry Cleaner and only select ActiveX/COM. NOTE: Don't start the scan yet
6. Next, in the command prompt, type in "adplus.vbs -pn LITTLE -crash -o c:\crashoutput". A dialog should come up and say that adplus is now logging information.
7. Go back to little registry cleaner and start the scan. The logger should of created files in the directory c:\crashoutput.
8. Use an archiver like 7zip to compress all the files in c:\crashoutput
9. Email the file to me @ <email address hidden>

I hope those steps arent hard to follow. If you are having problems then please let me know.

Thanks

Nick (ub3rst4r) said : #8

Problem looks to be caused by the system

wr.kelly001 (wr-kelly001) said : #9

You can find answers from this website: www.windowsrecoverys.com