Uploaded File Is Missing, Filename Encoding Issue?

Asked by Brett Holman

We have a bug report involving a file that launchpad has lost: https://bugs.launchpad.net/cloud-init/+bug/1967800

error ID OOPS-7bb8468613c262b50774cd4f39d4bf3c

I assume this is a character encoding issue, please fix. Launchpad should either: support all languages or prevent uploads of files it cannot support or give better error message if the file is simply corrupt/invalid.

Please help,
Brett Holman

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Manfred Hampl (m-hampl) said :
#1

Answer from Jürgen Gmach on a similar question (700721):

This is a known bug, see https://bugs.launchpad.net/launchpad/+bug/1956747

Meanwhile, could you please rename the image before uploading?

Thanks for your understanding.

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Brett Holman (holmanb) said :
#2

Thanks. Unfortunately I don't have this file. I will try asking the bug reporter to re-upload with a different name.

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Guruprasad (lgp171188) said :
#3

Were you able to resolve this issue by renaming the file before uploading? If yes, please mark this question as solved.

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Brett Holman (holmanb) said :
#4

No. Like I said, I don't have this file. I never had this file. I did not originally upload the file. Somebody else uploaded this file.

This is not a workable solution, unfortunately.

I requested the original uploader to re-upload, but have not heard back from them.

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Manfred Hampl (m-hampl) said :
#5

In https://answers.launchpad.net/launchpad/+question/700721 the file name
Skjermbilde%20p%C3%A5%202022-02-24%2015-08-45.png
had to be modified (replacing UTF-8 C3A5 by UTF-16 E5) into
Skjermbilde%20p%E5%202022-02-24%2015-08-45.png
and then the file was accessible via the web interface.

I do not know how to do the same for Chinese characters. For the file in question the Unicode values for the Chinese characters in the file name probably are
U+5C4F U+5E55 U+622A U+56FE
Is anybody able to construct the encoded filename for the file in question?

Another option could be that an admin does a directory listing to identify the name of the file in storage.

Can you help with this problem?

Provide an answer of your own, or ask Brett Holman for more information if necessary.

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