Deleted account not available any more

Asked by Olivier Michel on 2019-09-25

I delete my account by error and now I cannot recreate it with the same username.
I used cyberbotics as the username. Can you free it up so that I can register it again?

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No answer so far... Is it the right place to ask such a question?

kokoye2007  (kokoye2007) said : #2

how to deleted
1) with GUI Account Control?
2) with command userdel
3) with command deluser

its difference switch
all deleted data or just delete the account

Colin Watson (cjwatson) said : #3

@kokoye2007, this is a question about Launchpad accounts, not Ubuntu accounts. That advice is not applicable here.

This is the right place to ask this question - sorry we haven't got around to figuring out the correct answer in this case yet, but we will.

Colin Watson (cjwatson) said : #4

Sorry for the delay. I've renamed the old account out of the way, so you should be able to reclaim the username now.

Cyberbotics (cyberbotics) said : #5

That worked out! I could create the username "cyberbotics" on Thank you.
However, I cannot use this account to log-in at, once I log-in, I get the following error:

Bad Gateway
Please try again later

You can check the service status at

If the problem persists please check the Snapcraft forum or report an issue.

Can you help me with that?

Colin Watson (cjwatson) said : #6

That isn't something we can help with at the moment. You seem to already be in touch with a member of the web team on the snapcraft forum, and hopefully they can work it out (which may involve coming back to us, but they should be able to extract more debugging information first).

Daniel Manrique (roadmr) said : #7

We're handling the situation directly with the user (profile mismatch due to the account deletion/recreation), so this question can be considered closed on the Launchpad side :)

Can you help with this problem?

Provide an answer of your own, or ask Olivier Michel for more information if necessary.

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