I am not able to file a bug in launchpad

Asked by Simone Pernice on 2019-03-17

I tried 3 times to open a bug always receive a messages saying an error occurred processing my email:

error ID OOPS-d51b412e09e6c644761848bc29812cb2
error ID OOPS-68981770c2bf09243ce2f2fd286b161e
error ID OOPS-b3c2882e126b0cf5c60dde5cc9fecd0b

The last attempt to file the bug had the following body:

I have just bought a new laptop from Teclast model F6 Pro. I have installed Ubuntu LTS 18.04.2 (kernel 4.18.0-16-generic).

The Goodix touchpad of the laptop is not recognized by the kernel version used by Ubuntu LTS 18.04.2.

That is my kernel error:

[ 3.733842] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found, using dummy regulator
[ 3.738296] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x0000)

The problem is known, it is described here: https://bugzilla.redhat.com/show_bug.cgi?id=1526312

A patch is available here: https://github.com/brotfessor/sipodev/blob/master/b/i2c-hid.c

It looks like that patch entered in the mainline kernel since 4.20 (or 4.19 I am not sure).

It would be very helpful if that patch is added to Ubuntu 18.04.2 LTS 4.18.0-16-generic kernel to help the users of Teclast laptops like me.

On several Teclast laptops the touchpad is not supported on Unbuntu 18.04.2 (for sure F6 pro and F7).

Question information

Language:
English Edit question
Status:
Solved
For:
Launchpad itself Edit question
Assignee:
No assignee Edit question
Solved by:
William Grant
Solved:
2019-03-18
Last query:
2019-03-18
Last reply:
2019-03-18
Best William Grant (wgrant) said : #1

A regression crept into the email interface last week. We'll fix that soon, but see https://help.ubuntu.com/community/ReportingBugs for other ways to report bugs in Ubuntu.

Even if the signature verification had passed, the bug creation would have failed: your email tried to file the bug against the "kernel" package in Ubuntu when the package is "linux", and setting the importance of a bug is a privilege reserved for a project's bug supervisor, not unprivileged users.

Dear William,

Thank you very much for your support, clear explanation of the issue and the hints on how to submit my linux bug properly.

Best Regards,
Simone