I am not able to file a bug in launchpad

Asked by Simone Pernice

I tried 3 times to open a bug always receive a messages saying an error occurred processing my email:

error ID OOPS-d51b412e09e6c644761848bc29812cb2
error ID OOPS-68981770c2bf09243ce2f2fd286b161e
error ID OOPS-b3c2882e126b0cf5c60dde5cc9fecd0b

The last attempt to file the bug had the following body:

I have just bought a new laptop from Teclast model F6 Pro. I have installed Ubuntu LTS 18.04.2 (kernel 4.18.0-16-generic).

The Goodix touchpad of the laptop is not recognized by the kernel version used by Ubuntu LTS 18.04.2.

That is my kernel error:

[ 3.733842] i2c_hid i2c-SYNA3602:00: i2c-SYNA3602:00 supply vdd not found, using dummy regulator
[ 3.738296] i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x0000)

The problem is known, it is described here: https://bugzilla.redhat.com/show_bug.cgi?id=1526312

A patch is available here: https://github.com/brotfessor/sipodev/blob/master/b/i2c-hid.c

It looks like that patch entered in the mainline kernel since 4.20 (or 4.19 I am not sure).

It would be very helpful if that patch is added to Ubuntu 18.04.2 LTS 4.18.0-16-generic kernel to help the users of Teclast laptops like me.

On several Teclast laptops the touchpad is not supported on Unbuntu 18.04.2 (for sure F6 pro and F7).

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Solved by:
William Grant
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Best William Grant (wgrant) said :

A regression crept into the email interface last week. We'll fix that soon, but see https://help.ubuntu.com/community/ReportingBugs for other ways to report bugs in Ubuntu.

Even if the signature verification had passed, the bug creation would have failed: your email tried to file the bug against the "kernel" package in Ubuntu when the package is "linux", and setting the importance of a bug is a privilege reserved for a project's bug supervisor, not unprivileged users.

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Simone Pernice (pernice-libero) said :

Dear William,

Thank you very much for your support, clear explanation of the issue and the hints on how to submit my linux bug properly.

Best Regards,