registery

Dear Support Team
We generated fingerpring code with gpg into ubuntu server but we receive this error
"Launchpad could not import your OpenPGP key
Did you enter your complete fingerprint correctly? (Help with fingerprints)
Is your key in the Ubuntu keyserver yet? You may have to wait between ten minutes (if you pushed directly to the Ubuntu key server) and one hour (if you pushed your key to another server). "
 on your site.
Please help us.
Thanks.