Need to change my Launchpad email

Asked by Alexandra Tilbrook on 2018-05-24

Hi, I have changed my domain name and the login form doesn't accept the new email address.

I'm trying to login with <email address hidden>, and the email address is shown as such on my Launchpad profile at but the login page at doesn't accept the new email address to login, only accepts my old email address, <email address hidden>, which doesn't exist.

I have deleted the old email address from Launchpad but why can't I login with my new email is beyond me.

I assumed I forgotten my password and tried to get a password reset email but to my surprise, Ubuntu One emailed me this:


You have requested a new password for the Ubuntu One
using the following email address:

<email address hidden>

This email address is however not associated with any Ubuntu One
accounts. If you want to create a new Ubuntu One account using
this email address, please go to:

Thank you,

The Ubuntu One team

That address is associated with my account and that's an error.

I need this fixed.

Question information

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Launchpad itself Edit question
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Solved by:
William Grant
Last query:
Last reply:
Best William Grant (wgrant) said : #1 is nowadays a separate system, which has its own set of email addresses. Log into with your old email address and change it there.

Thanks William Grant, that solved my question.