Need to change my Launchpad email

Asked by Alexandra Tilbrook on 2018-05-24

Hi, I have changed my domain name and the login form doesn't accept the new email address.

I'm trying to login with <email address hidden>, and the email address is shown as such on my Launchpad profile at https://launchpad.net/~alexatilbrook but the login page at https://login.launchpad.net/31phwYKcDndiVdxn/+decide doesn't accept the new email address to login, only accepts my old email address, <email address hidden>, which doesn't exist.

I have deleted the old email address from Launchpad but why can't I login with my new email is beyond me.

I assumed I forgotten my password and tried to get a password reset email but to my surprise, Ubuntu One emailed me this:

Hello

You have requested a new password for the Ubuntu One
using the following email address:

<email address hidden>

This email address is however not associated with any Ubuntu One
accounts. If you want to create a new Ubuntu One account using
this email address, please go to:

http://login.launchpad.net/+new_account

Thank you,

The Ubuntu One team
https://login.ubuntu.com

That address is associated with my account and that's an error.

I need this fixed.

Question information

Language:
English Edit question
Status:
Solved
For:
Launchpad itself Edit question
Assignee:
No assignee Edit question
Solved by:
William Grant
Solved:
2018-05-25
Last query:
2018-05-25
Last reply:
2018-05-24
Best William Grant (wgrant) said : #1

login.launchpad.net is nowadays a separate system, which has its own set of email addresses. Log into https://login.launchpad.net/ with your old email address and change it there.

Thanks William Grant, that solved my question.