I have no vouchers to redeem

I've figured out the underlying problem (a field value in the backend database changed its name without the client side being updated) and requested a deployment, so it should be fixed soon.

We've deployed the fix and you should see your voucher in Launchpad now. The subscription starts from the moment that the voucher is applied, so you won't have lost any days.

Thanks I now see the voucher. However when I go to select a commercial project I get the following search error:

Sorry, something went wrong with your search. (Error ID: OOPS-f857a6b833873699ec519957794a4c2e)

I've filed bug 1688522 about that. In the meantime, you should be able to work around it by entering the project name (not the display name) directly rather than using the search picker.

Thanks. I'm still getting an error when I enter the project name.

Invalid value - Commercial projects you administer

I've now got an email saying the subscription has expired and the project has been deactivated

Would you mind emailing me a screenshot of the error? You can send it to <email address hidden>.

Email send. Thanks

Right, I see - we didn't quite manage to get the bug at our end sorted out in time so I think it expired before you could renew the subscription. I've had one of our admins reactivate the project and extend its subscription by a week, so you should be able to apply the subscription now as long as you do so in the next few days; and if there's still a problem, that should give us time to sort it out at the start of next week.

Sorry for the inconvenience!

I got one step further but still couldn't renew. On clicking redeem I get redirected to a page with the following error:

Not allowed here
Sorry, you don't have permission to access this page or the information in this page is not shared with you.

You are logged in as Jeremy Palmer.

Can I please get some help on this?

Your project had been reconfigured to not permit you access -- only the admin user that owns the team could see it, while the whole team could see the PPAs. Since you're an admin of the team, I've added you to the project. You should review the project's Sharing page and consider adding the team as a whole.

I've also applied the voucher to the project, so your subscription should be sorted out now.

Apologies for the inconvenience. Do please review the Sharing settings on the project to ensure you don't get locked out again in future.

Thank you.