I purchased a launchpad comercial subscription from the Canonical Store. But when I go to the redemption page it says I have no vouchers to redeem.

Asked by Carl Richell on 2017-04-22

Please advise. Our subscription is up April 28th. Thanks.

Question information

Language:
English Edit question
Status:
Solved
For:
Launchpad itself Edit question
Assignee:
No assignee Edit question
Solved by:
Carl Richell
Solved:
2017-05-04
Last query:
2017-05-04
Last reply:
2017-05-04
William Grant (wgrant) said : #1

I've extend your subscription while we investigate the problem with your voucher.

Colin Watson (cjwatson) said : #2

I've figured out the underlying problem (a field value in the backend database changed its name without the client side being updated) and requested a deployment, so it should be fixed soon.

Colin Watson (cjwatson) said : #3

We've deployed the fix and you should see your voucher in Launchpad now. The subscription starts from the moment that the voucher is applied, so you won't have lost any days.

Sorry for taking so long to fix this; it's been about seven years since anyone last touched the backend service in question, and there'd been some loss of institutional knowledge in the meantime!

Carl Richell (carlrichell) said : #4

Thanks for helping, Colin!

When I go to https://launchpad.net/~carlrichell/+vouchers I see an oops page

---

Oops!

Sorry, something just went wrong in Launchpad.

We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience.

(Error ID: OOPS-7adf9f115c1b0e40f21af6af08c0b98e)

Colin Watson (cjwatson) said : #5

Thanks for reporting that. I've filed https://bugs.launchpad.net/launchpad/+bug/1688361 for this and we'll sort it out ASAP. The good news is that this will only happen on one out of four appservers, so retrying should work after not too long.

Carl Richell (carlrichell) said : #6

Thanks, I was able to add the voucher.