paid support

Asked by David Oxland on 2013-02-26

I have a paid support plan/arrrangement with Canonical and have lost the login details plan name and login site;
 I need help with icons disappearing from my Unity Launcher. Including Evolution so incoming and existing mail are not accessable. I cannot find the site to report or open a new case.

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Laura Czajkowski (czajkowski) said : #1

Canonical support have contacted you directly via email after I gave them this question.

David Oxland (doxland) said : #2

Thanks Alex and Laura
 Problem is now solved. Strange in some how I logged in as guest an a
very lacking unity bar missing Evolution and Chromium browser appeared.
All attemps to reinstall Evo and Chrome failed. It would not even start
via term. All Canonical and landscape links were in Chromium.
 Once I relalized the login mistake all was well(minor persperation and
hair raising up the back of the neck). Couldn't remember the name
Thanks again
David Oxland
Ubuntu user since Warty

On Tue, 2013-02-26 at 09:18 +0000, Canonical Support wrote:
> Hello David,
> I'm contacting you in response to your question on Launchpad:
> We'll need to help you via the Support Portal with the issue you
> described with your Unity Launcher, but with regards to accessing the
> portal itself, you should be able to find it at the following url:
> and log in using the exact same credentials you used to log in to
> Launchpad - they both use the Ubuntu Single Sign-On service and will
> accept the same password and email address (in your case, <email address hidden>).
> If you have any trouble logging in, please respond to this email and
> describe what happens when you try to log in as best you can. You can
> ignore the automatically generated 'no reply' warning; we'll be looking
> out for any response from you!
> Kind regards,
> Alex Caldwell
> Support Analyst