Launchpad itself

Bug report pages too technical

Asked by Clark Killick

Hello!

I'm stuck on a bug report page:

https://bugs.launchpad.net/ubuntu/+source/gnome-disk-utility/+filebug/610dfed6-fe54-11df-a4bf-00132120529e?field.title=palimpsest%20crashed%20with%20SIGSEGV

which shows me some bug reports, and asks me if one of them describes my bug, or offers me the chance to report a new bug. I need an "I don't know!" button. Some of the bugs look similar, but it's too technical for me. I've no good way of completing the report; it might put some people off reporting bugs.

Best wishes,
Clark

Question information

Language:
English Edit question
Status:
Answered
For:
Launchpad itself Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Graham Binns (gmb) said : 		#1

Hi Clark,

I'm sorry to hear that you find the bug-filing process confusing. If you're not sure whether or not to file a new bug then my general advice is to file the bug and let the bug contacts for the project or package against which you're filing decide whether or not it's a duplicate of an existing bug (which is something that we can track in Launchpad).

Hope this helps,

Graham

Revision history for this message
Clark Killick (clark-killick) said : 		#2

Hello Graham,

OK, maybe someone should put such instructions on the page.

If a program crashes, it offers the user a chance to report the bug.
Accepting leads to the bug report page, so non-technical users are
directed to that page. I will know to open a new bug thanks to your
message, but other users will still not know how to respond. This
problem made me reluctant to click the "send" button on the bug report.
Thus, I think the bug report page should be designed for non-technical
users, too, so that users will continue submitting bug reports.

All the best,
Clark

Graham Binns wrote:
> Your question #136379 on Launchpad Bugs changed:
> https://answers.edge.launchpad.net/malone/+question/136379
>
> Status: Open => Answered
>
> Graham Binns proposed the following answer:
> Hi Clark,
>
> I'm sorry to hear that you find the bug-filing process confusing. If
> you're not sure whether or not to file a new bug then my general advice
> is to file the bug and let the bug contacts for the project or package
> against which you're filing decide whether or not it's a duplicate of an
> existing bug (which is something that we can track in Launchpad).
>
> Hope this helps,
>
> Graham
>
>

Revision history for this message
Deryck Hodge (deryck) said : 		#3

I'm changing this to "answered" since Graham provided an answer. Thanks for your suggestions for making the bug filing experience better!

Cheers,
deryck

Can you help with this problem?

Provide an answer of your own, or ask Clark Killick for more information if necessary.

To post a message you must log in.