Launchpad itself

Received this 3/4 days ago and no reply-

Asked by Old_Pete

I sent email to you and received this reply on Nov 20th and received this reply.
----------------------------------
Dear P Maddocks aka Keentolearn/launchpadder,

Thank you for your question concerning your Ubuntu single sign on that you are experiencing. Case #00013790 has been created and a support analyst will get back to you within the next 24 hours.

Thank you,

Canonical Global Support Services team
---------------------------------
Unfortunately I do not know what a Case #00013790 actually is or where to read about it or even who to contact. The complete setup now is almost impossible for me to understand how on earth to get help with Ubuntu problems. A link to somewhere that tells me how to solve my "major" problem of not being able to boot correctly would be very well received at this end.

Totally confused

Old_Pete

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Revision history for this message
Brad Crittenden (bac) said : 		#1

Hi Pete,

It looks like you sent email to Canonical's support center. I've contacted them to get more information about your issue.

Could you explain what the issue you're experiencing is?

Revision history for this message
Old_Pete (peanjay) said : 		#2

Hi Brad,

Thanks for the reply but I have solved the issue via Launchpad which was just "How on earth do I connect to Ubuntu Forums". Last titme I went onto the site was a couple of years ago and things have changed. I have manged to sort that bit now and have got access to some help. Many thanks for your contacting me & sorry now for wasting your time. It took me for ages to get onto the site, but was as easy as anything i the end...... I'm getting too old I think.

Pete Maddocks

--- On Mon, 29/11/10, Brad Crittenden <email address hidden> wrote:

From: Brad Crittenden <email address hidden>
Subject: Re: [Question #135490]: Received this 3/4 days ago and no reply-
To: <email address hidden>
Date: Monday, 29 November, 2010, 21:44

Your question #135490 on Launchpad itself changed:
https://answers.edge.launchpad.net/launchpad/+question/135490

    Status: Open => Needs information

Brad Crittenden requested for more information:
Hi Pete,

It looks like you sent email to Canonical's support center.  I've
contacted them to get more information about your issue.

Could you explain what the issue you're experiencing is?

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.edge.launchpad.net/launchpad/+question/135490

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Revision history for this message
Diogo Matsubara (matsubara) said : 		#3

Setting as solved per user reply.