Why I failed to create my account?

Asked by Alain Portal on 2010-04-20

Hi,

Hi,

I tried, 3 weeks ago, to create an account on lauchpad.net, with the email
alain.portal AT free DOT fr

As I got problem, I went on IRC to try to get help.
After some checks, I was told to report my problem on
https://forms.canonical.com/sso-support/

I reported my problem the same day (2010-04-02 22:00) but it seems there is
nobody behind this url as I get no answer.

7 days, I tried IRC again and kfogel told me "send <email address hidden>"
So, here is the report:

---- Date : 13/04/2010 23:34 ----
Hi,
On wednesday, I tried to create an account on launchpad.net.
The first mail I received said:
"We've received a request to create a new account with your email address.
If this was you, perhaps you've forgotten your password?
    https://login.launchpad.net/+forgot_password"
I clicked the link, filled the required field, received another mail, clicked
the link, enter a new password and get the following error:
"Oops!
Sorry, something just went wrong in Launchpad Login Service.
We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies
for the inconvenience.
(Error ID: 1553canistel123)"
I made several other tries since wednesday with the same fail.
This error ID is tonight.
It tried to get help tonight on IRC (#launchpad).
Somebody suggested me to make a try on login.ubuntu.com, where I get the same
error:
"Oops!
Sorry, something just went wrong in Ubuntu Single Sign On.
We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies
for the inconvenience.
(Error ID: 1553carambola20)"
Tonight, phanatic tried to solve the problem but after a certain time, he told
me he couldn't solve because he couldn't access to the database and check or
modify my account status.
So he gave me this url to report my problem.
Can you solve it?
Regards,
Alain

Now, there is an additional problem...
I try to add this email adress to an account I successful created
(<email address hidden>), hoping I will receive, in the 2 addresses,
mails from mailing list I was subscribed.
Of course, this don't work...

So, I wish also that address "<See whiteboard>" being removed from account
"<See whiteboard", this isn't possible from my account page.
-------

As I get no answer to my previous requests, I went back on IRC tonight (2010-04-20 20:38:15) where I was told to open a question here, so, I do it...

Regards,
Alain

Question information

Language:
English Edit question
Status:
Solved
For:
Launchpad itself Edit question
Assignee:
[LEGACY] Canonical WebOps Edit question
Solved by:
Francis J. Lacoste
Solved:
2010-04-21
Last query:
2010-04-21
Last reply:
2010-04-21
Whiteboard:
Delete alain.portal@free.fr. Keep alain.portal@univ-montp2.fr
Best Francis J. Lacoste (flacoste) said : #1

OK, the email should now be removed from the SSO database.
Make sure that you also remove that address from your Launchpad profile using https://launchpad.net/people/+me/+editemails

After that, you should be able to create your account using that email on login.launchpad.net. And to log with it in Launchpad.

Désolé pour les délais :-)

Thanks Francis J. Lacoste, that solved my question.

This don't solve directly my problem but help to solve it.
Many thanks to Francis who spent several hours to solve the problem and whom karma should a lot increased tonight with 4 new bug reports ;-)

Merci beaucoup Francis !!!
Quant aux délais, après tout, toi, tu n'as mis que 24 heures ;-)

Alirezafi (alirezafi) said : #4

Oops!

Sorry, something just went wrong in Launchpad.

We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience.

(Error ID: OOPS-1582F1777)