Comment 8 for bug 4201

On 9-Dec-05, at 2:09 AM, Björn Tillenius wrote:

> Public bug report changed:
> https://launchpad.net/malone/bugs/4201
>
> Comment:
> On Thu, Dec 08, 2005 at 07:23:48PM -0000, Matthew Paul Thomas wrote:
>> Public bug report changed:
>> https://launchpad.net/malone/bugs/4201
>>
>> Comment:
>> (CanWeStopWithTheInterCapsStatusesPlease?) I think it's fine as
>> "Needs
>> Info", because while the reporter is the most likely person to supply
>> the necessary info, it might well come from someone else who
>> experiences
>> the same bug and is willing and able to do the necessary debugging.
>> Anyway, that doesn't resolve this bug, which is that triagers and
>> reporters should see "Needs Info" bugs by default, while developers
>> probably should not.
>
> I'm not clear exactly how you think that "Needs Info" should mean. I
> think it should mean that the bug needs info from the reporter, or
> someone like the reporter (i.e. not a developer). Do you agree with
> that? If so, how do we make that clear, so that a developer or triager
> doesn't think "Oh, this needs input from Stuart as a DBA", leaves a
> comment indicating this, sets it to "Needs Info", and thus removing
> the
> bug from Stuart's default list? I've already seen this happen,
> developers asking other developers how to solve a bug and changing the
> status to NeedInfo. They aren't expecting the reporter or someone with
> the same problem to give more information.
>
> BTW, why do you say that triagers should see "Needs Info" bugs by
> default? My guess is that triagers would be the ones that would set
> the
> bugs to this status. Although I might understand how you think, the
> reporter isn't likely to change the status from "Needs Info" after
> giving the information, someone else has to do it. To solve that,
> maybe
> we could do something like showing all the "Needs Info" bugs that
> someone has commented on after the status was set. But I'm not quite
> sure how that would work.

In practice, I've seen reporters change the status back to New from
time to time.

A few questions:

If we were to rely on using reassignment to designate from whom
action is required to make progress on this bug, might that risk
losing track of the bugs for which we were responsible?

mpt, you said triagers should see Needs Info bugs "by default". To
what "default" are you referring, and in what way will triagers
benefit from seeing Needs Info bugs "by default", given that they
probably the ones that set this status to begin with?

As a solution for right now, what do you guys think of automatically
flipping the status back to what it was before being set to "Needs
Info" when a comment is added to a Needs Info bug?

  affects /products/malone status needinfo

Cheers,

--
Brad Bollenbach