Comment 27 for bug 107810

Revision history for this message
Curtis Hovey (sinzui) wrote :

The branch that addresses this is in review. With input from Matthew, Francis, and Kiko, I have implemented a compromise between Matthew's suggestion and Kikos.

The buttons are labeled as Matthew suggests:
* "( This Solved My Problem )" becomes "[ ] Mark as best answer"
* "( I Solved the Problem on My Own )" becomes "( Problem Solved )"
* "( I'm Still Having This Problem )" becomes "( I Still Need an Answer )"

The workflow now permits the question owner to confirm a best answer /after/ the question is in the SOLVED state. The questions owner can add a comment about the solution and choose the 'Problem Solved' button. A notification message suggests that the user choose a best answer if one is applicable. No karma points are awarded to the question owner for providing a self-solution ('Problem Solved ').

Switching the best answer button to a checkbox that permits the question owner choose multiple best answers was not done because it needs a spec to define how the karma will work.

We must revise https://help.launchpad.net/GettingSupportInLaunchpad to reflect the workflow change when this fix is released.