no audio recorded in mp4 format

Asked by Abigail on 2020-06-01

I recorded a very very important meeting in mp4 format, but when I play it, I can only see the video without audio.

Actually, I didn't get to save it because my computer turned off suddenly, but there was a .movie file that contains what I told you above. I don't know if that's the problem. (I tried converting it to mp4 but it didn't solve the problem)

I was also exploring the options of Kazam and in Preferences --> Speakers, I found that when I set "Monitor of audio interno Digital Stereo (HDMI)" and then record mp4, the audio isn't recorded. But when I use the option "Monitor of Audio Interno Estereo Analogico", the audio is recorded.

I don't know what was the problem, but in any case, is there a way to recover the audio?

I would appreciate any help, I really need the video.
Thank you!

Question information

Language:
English Edit question
Status:
Expired
For:
Kazam Screencaster Edit question
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Last query:
2020-06-01
Last reply:
2020-06-17
Launchpad Janitor (janitor) said : #1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.