crashes when printing

Hi Melissa,

do you happen to remember if those files contain embedded raster images?

If so, it may help to remove them manually.

Please upload one of those old svg files somewhere so we can take a look. Use a file hosting service for this, as the answers section here does not support attachments.

Kind regards,
 Maren

Here is one of the files I am trying to print

> On Jan 21, 2016, at 7:13 AM, Hachmann <email address hidden> wrote:
>
> Your question #281267 on Inkscape changed:
> https://answers.launchpad.net/inkscape/+question/281267
>
> Status: Open => Needs information
>
> Hachmann requested more information:
> Hi Melissa,
>
> do you happen to remember if those files contain embedded raster images?
>
> If so, it may help to remove them manually.
>
> Please upload one of those old svg files somewhere so we can take a
> look. Use a file hosting service for this, as the answers section here
> does not support attachments.
>
> Kind regards,
> Maren
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/inkscape/+question/281267
>
> You received this question notification because you asked the question.

Ah, so I misunderstood. It only crashes when you try to print, not already when you just open the file.

Does it
a) crash when you try to open the print dialog?
b) crash after you pressed the Print button?

Still, I cannot see your file.
Please upload one of those old svg files somewhere so we can take a look.
Use a file hosting service for this, as the answers section here does *NOT* support attachments.

Kind regards,
 Maren

It crashes when I hit “print” and even when I hit "print preview.” One work around that is seeming to work is to change the graphic from a vector to a bitmap and up it to 500. But this changes my files and I’m not sure how this will affect them in the future.

I am trying to upload a file somewhere else, but I am not sure how to do this :/

Thank you so much…you’re saving me big time!
Melissa
> On Jan 21, 2016, at 12:13 PM, Hachmann <email address hidden> wrote:
>
> Your question #281267 on Inkscape changed:
> https://answers.launchpad.net/inkscape/+question/281267
>
> Status: Open => Needs information
>
> Hachmann requested more information:
> Ah, so I misunderstood. It only crashes when you try to print, not
> already when you just open the file.
>
> Does it
> a) crash when you try to open the print dialog?
> b) crash after you pressed the Print button?
>
> Still, I cannot see your file.
> Please upload one of those old svg files somewhere so we can take a look.
> Use a file hosting service for this, as the answers section here does *NOT* support attachments.
>
> Kind regards,
> Maren
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/inkscape/+question/281267
>
> You received this question notification because you asked the question.

Melissa, what I forgot to ask: if you open a new file, or one created with 0.91, and try to print that, does it crash, too?

Possible workarounds:
You can also export your image to print with another program.

If you export to PNG with a high resolution, e.g. 600dpi or more, (which you might already have done, I'm not sure), and then print the exported PNG file from another program, you will not loose any data (the original file is not changed), and you will get a very similar result.

You could also try to export to pdf, but this might also crash, as it's using the same underlying system (might be interesting to know if it does).

Another option could be to open the file in your web browser and print from there, if it looks okay in the browser.

You could upload your file to https://framadrop.org/ (a website hosted by a French open source community).

Regards,
 Maren

@suv: I think this is a case for your legendary bug knowledge.
I wasn't able to find a bug about crashing printer dialog on OS/X, only for win.
Do you happen to know of one? Or would you like a bug report so this can be explored further? Thank you!

On 2016-01-22 01:22 (+0100), Hachmann wrote:
> @suv: I think this is a case for your legendary bug knowledge. I
> wasn't able to find a bug about crashing printer dialog on OS/X, only
> for win. Do you happen to know of one? Or would you like a bug report
> so this can be explored further? Thank you!

@Hachman - so far, I'm waiting for a test case to be shared by the affected user. I'm rather clueless about what might be going on - whether it's specific to 0.91 on El Capitan or a more generic issue reproducible on other OS/platform (independent of printer model/driver).

One report which came to mind was bug #1461494 - a certain font triggering what appears to be a bug in cairo when converting to PDF (the specific font mentioned in that report is only distributed with more recent versions of OS X). But without any insights about the content of the files the user attempts to print ... it's really just a guess.

Also: 'Print preview' is defunct with current official packages of Inkscape 0.91 for OS - an oversight on my end which will be fixed in the next release:
https://bazaar.launchpad.net/~inkscape.dev/inkscape/RELEASE_0_91_BRANCH/revision/13770
If the same crash is triggered by clicking on 'Print Preview' it might be another indicator that the crash is not really print-specific but specific to converting the drawing content to PDF (via cairo).

How can I send you the file? Is there an email address I can send it to?

Melissa

> On Jan 21, 2016, at 10:57 PM, ~suv <email address hidden> wrote:
>
> Your question #281267 on Inkscape changed:
> https://answers.launchpad.net/inkscape/+question/281267
>
> ~suv posted a new comment:
>> On 2016-01-22 01:22 (+0100), Hachmann wrote:
>> @suv: I think this is a case for your legendary bug knowledge. I
>> wasn't able to find a bug about crashing printer dialog on OS/X, only
>> for win. Do you happen to know of one? Or would you like a bug report
>> so this can be explored further? Thank you!
>
> @Hachman - so far, I'm waiting for a test case to be shared by the
> affected user. I'm rather clueless about what might be going on -
> whether it's specific to 0.91 on El Capitan or a more generic issue
> reproducible on other OS/platform (independent of printer model/driver).
>
> One report which came to mind was bug #1461494 - a certain font
> triggering what appears to be a bug in cairo when converting to PDF (the
> specific font mentioned in that report is only distributed with more
> recent versions of OS X). But without any insights about the content of
> the files the user attempts to print ... it's really just a guess.
>
> Also: 'Print preview' is defunct with current official packages of Inkscape 0.91 for OS - an oversight on my end which will be fixed in the next release:
> https://bazaar.launchpad.net/~inkscape.dev/inkscape/RELEASE_0_91_BRANCH/revision/13770
> If the same crash is triggered by clicking on 'Print Preview' it might be another indicator that the crash is not really print-specific but specific to converting the drawing content to PDF (via cairo).
>
> --
> You received this question notification because you asked the question.

Melissa, please read comment number 5 here:

https://answers.launchpad.net/inkscape/+question/281267

It's better if you share the file in a way that more than one person can take a look, as that will improve chances of getting the problem fixed.

Kind regards,
 Maren

Okay. But how do I do that?

> On Jan 22, 2016, at 9:13 AM, Hachmann <email address hidden> wrote:
>
> Your question #281267 on Inkscape changed:
> https://answers.launchpad.net/inkscape/+question/281267
>
> Hachmann posted a new comment:
> Melissa, please read comment number 5 here:
>
> https://answers.launchpad.net/inkscape/+question/281267
>
> It's better if you share the file in a way that more than one person can
> take a look, as that will improve chances of getting the problem fixed.
>
> Kind regards,
> Maren
>
> --
> You received this question notification because you asked the question.

Okay, step-by-step:

Open your web browser.
Navigate to https://framadrop.org/
Drag and drop your file on the field where it says 'Drop files here' or click on the smaller button saying 'Click to open the file browser' and select your file.
Wait until the file is uploaded.
Copy-paste the link it will then display (the top one in the green box) into a comment at the bottom of this web site: https://answers.launchpad.net/inkscape/+question/281267

Thank you!
Kind regards,
 Maren

https://framadrop.org/r/yujrcbfZ0B#JY8sfXNj3GgKMD2JKXKlXJLH6sa5D9/mH4unIi9nHZg=

Seems you had the correct hunch, ~suv! :D

Schrift 'Abadi MT Condensed Extra Bold' ersetzt durch 'DejaVu Sans'
Schrift 'Abadi MT Condensed Light' ersetzt durch 'DejaVu Sans'
Schrift 'Print Clearly' ersetzt durch 'DejaVu Sans'
Schrift 'Weston Free' ersetzt durch 'DejaVu Sans'
--> Schrift 'YuGothic' ersetzt durch 'DejaVu Sans'<--

@Melissa: The font YuGothic (and maybe other fonts) that is used in the file is probably causing the crash, because of a bug.
What you need to do as a workaround is:
 select all the text in that font and turn it into a path (Object -> Object to Path). Only then save to pdf or print.

If you want to edit the text again, it might be useful to save a copy of the file before you convert the text into a path.

If it still crashes then, try if it helps to convert all other texts into paths (not sure if other fonts may be affected by the bug).

Kind regards,
 Maren