HPLIP

psc1300 5012 error

Asked by clandrummond

I am running Ubuntu 9.10, i am a complete novice at this so please be patient:

I have an HP PSC 1300 all in one connected directly via usb, i have followed the steps in the Hplip help section.
USB

If you run "/usr/lib/cups/backend/hp" you should get output similar to the following:
    direct hp:/usb/HP_Color_LaserJet_CP1515n?serial=00XXXXXXXXXX "HP Color LaserJet CP1515n" "HP Color LaserJet CP1515n USB 00XXXXXXXXXX HPLIP" "MFG:HP;MDL:HP Color LaserJet CP1515n;CLS:PRINTER;DES:HP Color LaserJet CP1515n;SN:00XXXXXXXXXX;"

If you get instead, get output similiar to the following:

    direct hp "Unknown" "HP Printer (HPLIP)"

Check all of the questions stated above.

Are you using any usb hubs? If so remove them and plug the printer directly into the system.

If you run lsusb -v, is the printer detected? If not, there may be a hardware or usb subsystem problem.

I have run the checks above i get "unknown hp printer" i have run lsusb and the printer is detected, the cables and printer are perfectly fine as it prints perfectly with my xp o/s laptop, please please please save me as if i cant get this fixed i will have to buy and install windows 7 and i dont ever want to run a windows system again after my experience with vista

Question information

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Status:
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HPLIP Edit question
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Solved by:
clandrummond
Solved:
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Revision history for this message
Adhir K Saxena (adhir-hplip) said : 		#1

Hi,

Please use hp-setup to configure the printer. The printer must be added using the hp:/ backend.
If you still face any issues, please run "hp-check -t" and post the complete output here.

Thanks,
~Adhir

Revision history for this message
clandrummond (clandrummond) said : 		#2

I am sorry but i have no idea how to run setup using the hp:/ backend, what is it how do i get to it what do i do with it from there? i have tried to set up the printer manually using hplip and get the same problem.

After running hp check i get the following:
P Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux clansman 2.6.31-17-generic-pae #54-Ubuntu SMP Thu Dec 10 17:23:29 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = psc-1300-series
working_dir = .
device_uri = "hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.12.29
date_time = 03/02/10 19:47:22

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

Revision history for this message
clandrummond (clandrummond) said : 		#3

By the way Adhir K Saxena, may i say thanks for the help, i have posted this problem in numerous places and you are the first to offer assistance, again thank you for your time

Revision history for this message
Adhir K Saxena (adhir-hplip) said : 		#4

Hi,

I am sorry I could not respond earlier. We have a release planned in the next couple of weeks, and that is keeping us quite busy here.

If you have added the printer using the command "hp-setup", it is using hp backend. I will be looking into the issue and will keep you posted.

Thank you for your patience, and apologies once again.

Regards,
~Adhir

Revision history for this message
clandrummond (clandrummond) said : 		#5

No problem, new releases must come first, i have tried using the hp-setup, i followed the procedure from this site but with the same results i am sorry to say.

Thanks for taking the time to have a look at this for me, it is much appreciated, whenever you have time would be fine, at least there is help on the horizon i am just grateful for that.

Revision history for this message
anup (osta6161) said : 		#6

It seems the log posted is not complete. Please re-run hp-check -t and post it in complete.

Suggestion:

(a) Is the user part of the lp group? Run "groups" in a terminal window and verify the user is a part of the lp group. If not, consult your Linux distro documentation on how to add the user to the lp group. In most distros you can run (as root): "usermod -g lp yourusername"

Thanks,

A

Revision history for this message
clandrummond (clandrummond) said : 		#7

Sorry about that, did i mention i have no idea what i am doing :-) here is the full Log (I hope)

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux clansman 2.6.31-19-generic-pae #56-Ubuntu SMP Thu Jan 28 02:29:51 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = psc-1300-series
working_dir = .
device_uri = "hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.12.29
date_time = 19/02/10 13:26:12

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

psc-1300-series
---------------
Type: Printer
Device URI: hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F
PPD: /etc/cups/ppd/psc-1300-series.ppd
PPD Description: HP PSC 1300 Series, hpcups 3.9.12
Printer status: printer psc-1300-series is idle. enabled since Fri 19 Feb 2010 13:24:11Processing page 2...

HP Linux Imaging and Printing System (ver. 3.9.12)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
error: Unable to communicate with device (code=12): hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `v4l:/dev/video0' is a Noname USB2.0 Camera virtual device

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x3b11 at 003:003:
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
 ---------------

jim adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Well i tried the user mod line, just copied and pasted into the terminal change the last word to my user name, is that correct? or is the user name different to the log on name?

got this for my efforts anyway

jim@clansman:~$ usermod -g lp clandrummond
usermod: user 'clandrummond' does not exist

Thanks guys for the help

Revision history for this message
clandrummond (clandrummond) said : 		#8

Sorry about that, did i mention i have no idea what i am doing :-) here is the full Log (I hope)

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux clansman 2.6.31-19-generic-pae #56-Ubuntu SMP Thu Jan 28 02:29:51 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = psc-1300-series
working_dir = .
device_uri = "hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.12.29
date_time = 19/02/10 13:26:12

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

psc-1300-series
---------------
Type: Printer
Device URI: hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F
PPD: /etc/cups/ppd/psc-1300-series.ppd
PPD Description: HP PSC 1300 Series, hpcups 3.9.12
Printer status: printer psc-1300-series is idle. enabled since Fri 19 Feb 2010 13:24:11Processing page 2...

HP Linux Imaging and Printing System (ver. 3.9.12)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
error: Unable to communicate with device (code=12): hp:/usb/psc_1300_series?serial=HU39I1Q5YM9F
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `v4l:/dev/video0' is a Noname USB2.0 Camera virtual device

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x3b11 at 003:003:
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
 ---------------

jim adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Well i tried the user mod line, just copied and pasted into the terminal change the last word to my user name, is that correct? or is the user name different to the log on name?

got this for my efforts anyway

jim@clansman:~$ usermod -g lp clandrummond
usermod: user 'clandrummond' does not exist

Thanks guys for the help

Revision history for this message
anup (osta6161) said : 		#9

Thanks for posting the complete log. Can you also follow below steps. I want to check the permissions when you have connected the device.

(a) Re-connect your printer with the system via USB.
(b) Open a terminal , and run command
lsusb
(c) If your printer gets listed run below command to check the permissions:
ls -l /dev/bus/usb/<bus-id>/<device-id>
(d) Post the same.

For e.g with a different printer model the output is as below:

$ lsusb
Bus 002 Device 003: ID 03f0:3304 Hewlett-Packard DeskJet 990c

$ ls -l /dev/bus/usb/002/003
crw-rw-r-- 1 root lp 189, 130 2009-05-09 17:36 /dev/bus/usb/002/003

Thanks for the support to HPLIP!

A

Revision history for this message
clandrummond (clandrummond) said : 		#10

Hi i ran those test as requested and here is the result, i hope it means more to you than it does to me

Bus 003 Device 003: ID 1131:1001 Integrated System Solution Corp. KY-BT100 Bluetooth Adapter
Bus 003 Device 002: ID 03f0:3b11 Hewlett-Packard PSC 1300 series
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 004: ID 0bda:0151 Realtek Semiconductor Corp. Mass Stroage Device
Bus 002 Device 003: ID 1871:0306 Aveo Technology Corp.
Bus 002 Device 002: ID 1058:1003 Western Digital Technologies, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jim@clansman:~$ ls -l /dev/bus/usb/003/003
crw-rw-r-- 1 root root 189, 258 2010-02-21 18:22 /dev/bus/usb/003/003
jim@clansman:~$

Just to let you know that at the very bottom of this report the "/dev/bus/usb/003/003" was highlighted, not sure if thats important

Revision history for this message
clandrummond (clandrummond) said : 		#11

jim@clansman:~$ lsusb
Bus 003 Device 003: ID 1131:1001 Integrated System Solution Corp. KY-BT100 Bluetooth Adapter
Bus 003 Device 002: ID 03f0:3b11 Hewlett-Packard PSC 1300 series
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 004: ID 0bda:0151 Realtek Semiconductor Corp. Mass Stroage Device
Bus 002 Device 003: ID 1871:0306 Aveo Technology Corp.
Bus 002 Device 002: ID 1058:1003 Western Digital Technologies, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jim@clansman:~$ ls -l /dev/bus/usb/003/002
crw-rw-r--+ 1 root lp 189, 257 2010-02-21 18:22 /dev/bus/usb/003/002

Sorry i double checked what i did above and i put the wrong device id in, so here we go, correct this time i hope, once again "/dev/bus/usb/003/002" was highlighted

Revision history for this message
anup (osta6161) said : 		#12

From above data, it does seem correct with no issue.

Is the problems same with the root user. Below are the steps for you to check out the same:

               (a) Remove the printer.
               (b) Add the printer as root user. While adding the printer select the "Send Test Page to the printer" check-box
                     sudo hp-setup

Does printing happen successfully?

Also , please share the messages\syslog content for a normal user. Steps are as below:

            (a) Unplug the printer from your computer,
            (b) Open a terminal window and run below command.
            tail -f /var/log/messages
            (c) connect the printer. Send a job to printer.

Post the complete log for the same. I want to see if there are any other problems being reported in the log.

Thanks for the support to HPLIP!

A

Revision history for this message
clandrummond (clandrummond) said : 		#13

I can follow the second set of instructions, the output from which is below, sent a job to the printer message said print job sent, but it then just sat in processing and did nothing until the message came up saying it had printed when it hadn't even started

jim@clansman:~$ tail -f /var/log/messages
Feb 22 14:14:37 clansman kernel: [ 480.844461] [<c021381e>] blkdev_open+0x5e/0xb0
Feb 22 14:14:37 clansman kernel: [ 480.844467] [<c01e9409>] __dentry_open+0xb9/0x230
Feb 22 14:14:37 clansman kernel: [ 480.844473] [<c01e9665>] nameidata_to_filp+0x55/0x70
Feb 22 14:14:37 clansman kernel: [ 480.844477] [<c02137c0>] ? blkdev_open+0x0/0xb0
Feb 22 14:14:37 clansman kernel: [ 480.844483] [<c01f73ba>] do_filp_open+0x53a/0x890
Feb 22 14:14:37 clansman kernel: [ 480.844493] [<c01f4135>] ? getname+0x25/0xf0
Feb 22 14:14:37 clansman kernel: [ 480.844498] [<c01e91a0>] do_sys_open+0x50/0x150
Feb 22 14:14:37 clansman kernel: [ 480.844520] [<c01e9309>] sys_open+0x29/0x40
Feb 22 14:14:37 clansman kernel: [ 480.844525] [<c0103283>] sysenter_do_call+0x12/0x28
Feb 22 14:25:15 clansman kernel: [ 1118.871915] usb 3-1: USB disconnect, address 2

I cant follow your first set of instructions i am afraid because i dont know what you mean by root user, so i dont know how to add a printer in this way

Revision history for this message
clandrummond (clandrummond) said : 		#14

Ok ran the tail -f command and got this:
jim@clansman:~$ tail -f /var/log/messages
Mar 3 19:22:31 clansman kernel: [ 781.596838] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=201.41.82.82 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=4502 PROTO=UDP SPT=21118 DPT=51413 LEN=41
Mar 3 19:22:33 clansman kernel: [ 783.371755] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.118.105.113 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=17822 PROTO=UDP SPT=57004 DPT=51413 LEN=41
Mar 3 19:22:37 clansman kernel: [ 787.609535] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=201.41.82.82 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=4665 PROTO=UDP SPT=21118 DPT=51413 LEN=41
Mar 3 19:22:39 clansman kernel: [ 789.509722] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.118.105.113 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=18767 PROTO=UDP SPT=57004 DPT=51413 LEN=41
Mar 3 19:22:43 clansman kernel: [ 794.191821] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=85.74.74.133 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=51 ID=8764 PROTO=UDP SPT=35770 DPT=51413 LEN=75
Mar 3 19:22:45 clansman kernel: [ 795.522061] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=93.96.20.239 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=120 ID=23638 PROTO=UDP SPT=44118 DPT=51413 LEN=75
Mar 3 19:22:47 clansman kernel: [ 797.533109] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=190.156.106.223 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=107 ID=986 PROTO=UDP SPT=44606 DPT=51413 LEN=75
Mar 3 19:22:47 clansman kernel: [ 798.103443] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=96.246.245.69 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=115 ID=26710 PROTO=UDP SPT=53653 DPT=51413 LEN=75
Mar 3 19:22:50 clansman kernel: [ 800.472650] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=91.192.205.132 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=50 ID=60845 PROTO=UDP SPT=25985 DPT=51413 LEN=75
Mar 3 19:22:57 clansman kernel: [ 808.051981] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=91.200.37.74 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=111 ID=29172 PROTO=UDP SPT=20522 DPT=51413 LEN=75
Mar 3 19:23:02 clansman kernel: [ 812.505541] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=31721 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:23:03 clansman kernel: [ 814.010243] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=31924 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:23:04 clansman kernel: [ 815.200406] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=58.114.104.15 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=105 ID=35673 PROTO=UDP SPT=55915 DPT=51413 LEN=75
Mar 3 19:23:06 clansman kernel: [ 817.028588] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=32368 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:23:12 clansman kernel: [ 823.049443] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=483 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:23:16 clansman kernel: [ 826.660021] usb 3-1: new full speed USB device using ohci_hcd and address 3
Mar 3 19:23:16 clansman kernel: [ 826.884789] usb 3-1: configuration #1 chosen from 1 choice
Mar 3 19:23:16 clansman kernel: [ 826.888184] scsi10 : SCSI emulation for USB Mass Storage devices
Mar 3 19:23:16 clansman kernel: [ 826.905761] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x3B11
Mar 3 19:23:16 clansman kernel: [ 826.905797] usbcore: registered new interface driver usblp
Mar 3 19:23:17 clansman kernel: [ 827.986477] usb 3-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
Mar 3 19:23:21 clansman kernel: [ 831.889347] scsi 10:0:0:0: Direct-Access HP 1.00 PQ: 0 ANSI: 2
Mar 3 19:23:21 clansman kernel: [ 831.889877] sd 10:0:0:0: Attached scsi generic sg5 type 0
Mar 3 19:23:21 clansman kernel: [ 831.907355] sd 10:0:0:0: [sde] Attached SCSI removable disk
Mar 3 19:23:22 clansman kernel: [ 832.743439] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.134.194.31 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=17276 PROTO=UDP SPT=34145 DPT=51413 LEN=41
Mar 3 19:23:22 clansman kernel: [ 832.932597] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=81.93.197.54 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=105 ID=40050 PROTO=UDP SPT=1024 DPT=51413 LEN=75
Mar 3 19:23:24 clansman kernel: [ 834.244468] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.134.194.31 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=17828 PROTO=UDP SPT=34145 DPT=51413 LEN=41
Mar 3 19:23:27 clansman kernel: [ 837.255659] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.134.194.31 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=18962 PROTO=UDP SPT=34145 DPT=51413 LEN=41
Mar 3 19:23:33 clansman kernel: [ 843.259867] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.134.194.31 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=21466 PROTO=UDP SPT=34145 DPT=51413 LEN=41
Mar 3 19:23:38 clansman kernel: [ 848.751030] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=202.184.49.42 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=108 ID=50056 PROTO=UDP SPT=48618 DPT=51413 LEN=75
Mar 3 19:23:39 clansman kernel: [ 849.756936] usblp0: removed
Mar 3 19:23:41 clansman kernel: [ 852.173903] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.146.134.43 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=19340 PROTO=UDP SPT=23341 DPT=51413 LEN=41
Mar 3 19:23:43 clansman kernel: [ 853.760166] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.146.134.43 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=19778 PROTO=UDP SPT=23341 DPT=51413 LEN=41
Mar 3 19:23:43 clansman kernel: [ 854.192875] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=200.186.204.242 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=106 ID=14881 PROTO=UDP SPT=26262 DPT=51413 LEN=75
Mar 3 19:23:46 clansman kernel: [ 856.348058] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.97.36.232 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=115 ID=21079 PROTO=UDP SPT=60305 DPT=51413 LEN=75
Mar 3 19:23:46 clansman kernel: [ 856.594061] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.146.134.43 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=20479 PROTO=UDP SPT=23341 DPT=51413 LEN=41
Mar 3 19:23:50 clansman kernel: [ 861.212597] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.249.178.188 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=104 ID=16629 PROTO=UDP SPT=21271 DPT=51413 LEN=41
Mar 3 19:23:52 clansman kernel: [ 862.684301] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.146.134.43 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=115 ID=21951 PROTO=UDP SPT=23341 DPT=51413 LEN=41
Mar 3 19:23:52 clansman kernel: [ 862.719741] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.249.178.188 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=104 ID=16971 PROTO=UDP SPT=21271 DPT=51413 LEN=41
Mar 3 19:23:54 clansman kernel: [ 864.760890] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=62.152.28.194 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=28746 PROTO=UDP SPT=42773 DPT=51413 LEN=41
Mar 3 19:23:55 clansman kernel: [ 865.733821] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.249.178.188 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=104 ID=17958 PROTO=UDP SPT=21271 DPT=51413 LEN=41
Mar 3 19:23:57 clansman kernel: [ 867.903311] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=62.152.28.194 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=29333 DF PROTO=UDP SPT=42773 DPT=51413 LEN=41
Mar 3 19:24:01 clansman kernel: [ 871.750215] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.249.178.188 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=104 ID=19898 PROTO=UDP SPT=21271 DPT=51413 LEN=41
Mar 3 19:24:03 clansman kernel: [ 873.826311] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=62.152.28.194 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=113 ID=30116 PROTO=UDP SPT=42773 DPT=51413 LEN=41
Mar 3 19:24:21 clansman kernel: [ 892.065264] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.215.220.104 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=109 ID=16550 PROTO=UDP SPT=51883 DPT=51413 LEN=41
Mar 3 19:24:23 clansman kernel: [ 893.578565] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.215.220.104 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=109 ID=16737 DF PROTO=UDP SPT=51883 DPT=51413 LEN=41
Mar 3 19:24:26 clansman kernel: [ 896.575614] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.215.220.104 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=109 ID=17092 DF PROTO=UDP SPT=51883 DPT=51413 LEN=41
Mar 3 19:24:29 clansman kernel: [ 900.149397] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=99.255.224.158 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=114 ID=32633 PROTO=UDP SPT=42352 DPT=51413 LEN=75
Mar 3 19:24:30 clansman kernel: [ 900.845157] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=94.194.215.44 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=120 ID=18166 PROTO=UDP SPT=52317 DPT=51413 LEN=75
Mar 3 19:24:32 clansman kernel: [ 902.596344] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=121.215.220.104 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=109 ID=17743 DF PROTO=UDP SPT=51883 DPT=51413 LEN=41
Mar 3 19:24:41 clansman kernel: [ 911.745329] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=203.192.81.229 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=109 ID=32367 PROTO=UDP SPT=65274 DPT=51413 LEN=75
Mar 3 19:24:59 clansman kernel: [ 929.660595] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=180.131.249.232 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=105 ID=9368 PROTO=UDP SPT=16109 DPT=51413 LEN=41
Mar 3 19:25:00 clansman kernel: [ 930.233452] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=77.99.11.33 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=50 ID=62952 PROTO=UDP SPT=20037 DPT=51413 LEN=75
Mar 3 19:25:00 clansman kernel: [ 930.524657] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=14675 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:25:01 clansman kernel: [ 931.396935] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=180.131.249.232 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=105 ID=9498 PROTO=UDP SPT=16109 DPT=51413 LEN=41
Mar 3 19:25:01 clansman kernel: [ 932.049412] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=14872 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:25:03 clansman kernel: [ 934.184135] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=180.131.249.232 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=105 ID=9713 PROTO=UDP SPT=16109 DPT=51413 LEN=41
Mar 3 19:25:04 clansman kernel: [ 935.059780] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=15252 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:25:09 clansman kernel: [ 940.192786] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=180.131.249.232 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=105 ID=10167 PROTO=UDP SPT=16109 DPT=51413 LEN=41
Mar 3 19:25:10 clansman kernel: [ 941.149487] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=89.212.204.180 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=16054 PROTO=UDP SPT=32798 DPT=51413 LEN=41
Mar 3 19:25:10 clansman kernel: [ 941.160173] usb 3-1: usbfs: process 2864 (hp) did not claim interface 0 before use
Mar 3 19:25:30 clansman kernel: [ 960.831286] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=80.202.230.131 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=111 ID=46158 PROTO=UDP SPT=42156 DPT=51413 LEN=75
Mar 3 19:25:30 clansman kernel: [ 960.848554] devkit-disks- D c081c5c0 0 2431 2429 0x00000000
Mar 3 19:25:30 clansman kernel: [ 960.848564] ed479bec 00000082 ed1b6000 c081c5c0 ee6134d8 c081c5c0 ef79a6ec 000000c2
Mar 3 19:25:30 clansman kernel: [ 960.848574] c081c5c0 c081c5c0 ee6134d8 c081c5c0 00000002 000000c2 c081c5c0 eecdaa80
Mar 3 19:25:30 clansman kernel: [ 960.848584] ee613240 ed479c9c 7fffffff ed479ca0 ed479c48 c05755e5 ed535000 f6f104b8
Mar 3 19:25:30 clansman kernel: [ 960.848597] Call Trace:
Mar 3 19:25:30 clansman kernel: [ 960.848609] [<c05755e5>] schedule_timeout+0x185/0x200
Mar 3 19:25:30 clansman kernel: [ 960.848618] [<c0315f9d>] ? kobject_put+0x1d/0x50
Mar 3 19:25:30 clansman kernel: [ 960.848629] [<c03b7948>] ? scsi_dispatch_cmd+0x158/0x260
Mar 3 19:25:30 clansman kernel: [ 960.848635] [<c030b0ce>] ? blk_add_timer+0x6e/0xc0
Mar 3 19:25:30 clansman kernel: [ 960.848641] [<c0576d13>] ? _spin_lock_irq+0x13/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848647] [<c03bda1d>] ? scsi_request_fn+0xbd/0x4b0
Mar 3 19:25:30 clansman kernel: [ 960.848652] [<c0575302>] wait_for_common+0xa2/0x120
Mar 3 19:25:30 clansman kernel: [ 960.848660] [<c013dcc0>] ? default_wake_function+0x0/0x10
Mar 3 19:25:30 clansman kernel: [ 960.848665] [<c0575412>] wait_for_completion+0x12/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848672] [<c030a1b5>] blk_execute_rq+0x75/0xd0
Mar 3 19:25:30 clansman kernel: [ 960.848679] [<c030a070>] ? blk_end_sync_rq+0x0/0x30
Mar 3 19:25:30 clansman kernel: [ 960.848685] [<c0306cdd>] ? get_request_wait+0x1d/0x160
Mar 3 19:25:30 clansman kernel: [ 960.848690] [<c05755e5>] ? schedule_timeout+0x185/0x200
Mar 3 19:25:30 clansman kernel: [ 960.848698] [<c030721b>] ? blk_get_request+0x5b/0x80
Mar 3 19:25:30 clansman kernel: [ 960.848705] [<c03beeb2>] scsi_execute+0xb2/0x140
Mar 3 19:25:30 clansman kernel: [ 960.848710] [<c03bf0e5>] scsi_execute_req+0x85/0x140
Mar 3 19:25:30 clansman kernel: [ 960.848716] [<c013dcc0>] ? default_wake_function+0x0/0x10
Mar 3 19:25:30 clansman kernel: [ 960.848723] [<c03bf237>] scsi_test_unit_ready+0x97/0x1a0
Mar 3 19:25:30 clansman kernel: [ 960.848730] [<c03c97a7>] ? sd_media_changed+0x127/0x260
Mar 3 19:25:30 clansman kernel: [ 960.848736] [<c03c97d5>] sd_media_changed+0x155/0x260
Mar 3 19:25:30 clansman kernel: [ 960.848742] [<c0316102>] ? kobject_get+0x12/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848748] [<c02123d1>] check_disk_change+0x21/0x60
Mar 3 19:25:30 clansman kernel: [ 960.848753] [<c03c732d>] sd_open+0x7d/0x1b0
Mar 3 19:25:30 clansman kernel: [ 960.848761] [<c0316102>] ? kobject_get+0x12/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848766] [<c0213516>] __blkdev_get+0x76/0x310
Mar 3 19:25:30 clansman kernel: [ 960.848773] [<c048cff0>] ? apparmor_file_alloc_security+0x20/0x90
Mar 3 19:25:30 clansman kernel: [ 960.848779] [<c02137ba>] blkdev_get+0xa/0x10
Mar 3 19:25:30 clansman kernel: [ 960.848783] [<c021381e>] blkdev_open+0x5e/0xb0
Mar 3 19:25:30 clansman kernel: [ 960.848791] [<c01e9409>] __dentry_open+0xb9/0x230
Mar 3 19:25:30 clansman kernel: [ 960.848796] [<c01e9665>] nameidata_to_filp+0x55/0x70
Mar 3 19:25:30 clansman kernel: [ 960.848801] [<c02137c0>] ? blkdev_open+0x0/0xb0
Mar 3 19:25:30 clansman kernel: [ 960.848809] [<c01f73ba>] do_filp_open+0x53a/0x890
Mar 3 19:25:30 clansman kernel: [ 960.848814] [<c01fdec0>] ? iput+0x20/0x60
Mar 3 19:25:30 clansman kernel: [ 960.848821] [<c01e91a0>] do_sys_open+0x50/0x150
Mar 3 19:25:30 clansman kernel: [ 960.848826] [<c01ecc55>] ? fput+0x15/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848831] [<c01e9077>] ? filp_close+0x47/0x70
Mar 3 19:25:30 clansman kernel: [ 960.848836] [<c01e9309>] sys_open+0x29/0x40
Mar 3 19:25:30 clansman kernel: [ 960.848842] [<c0103283>] sysenter_do_call+0x12/0x28
Mar 3 19:25:30 clansman kernel: [ 960.848861] usb-storage D c081c5c0 0 2813 2 0x00000000
Mar 3 19:25:30 clansman kernel: [ 960.848868] ed1b7da8 00000046 00da028c c081c5c0 ee605a88 c081c5c0 efa24df1 000000c2
Mar 3 19:25:30 clansman kernel: [ 960.848880] c081c5c0 c081c5c0 ee605a88 c081c5c0 efa24098 000000c2 c081c5c0 eecdbc00
Mar 3 19:25:30 clansman kernel: [ 960.848891] ee6057f0 ed4e2efc 7fffffff ed4e2f00 ed1b7e04 c05755e5 f68b6a20 ed1b7dc4
Mar 3 19:25:30 clansman kernel: [ 960.848900] Call Trace:
Mar 3 19:25:30 clansman kernel: [ 960.848906] [<c05755e5>] schedule_timeout+0x185/0x200
Mar 3 19:25:30 clansman kernel: [ 960.848913] [<c04307a8>] ? ohci_urb_enqueue+0x208/0x310
Mar 3 19:25:30 clansman kernel: [ 960.848918] [<c0575302>] wait_for_common+0xa2/0x120
Mar 3 19:25:30 clansman kernel: [ 960.848924] [<c013dcc0>] ? default_wake_function+0x0/0x10
Mar 3 19:25:30 clansman kernel: [ 960.848930] [<c0575412>] wait_for_completion+0x12/0x20
Mar 3 19:25:30 clansman kernel: [ 960.848937] [<c04172a4>] usb_sg_wait+0x104/0x160
Mar 3 19:25:30 clansman kernel: [ 960.848966] [<f83344f6>] usb_stor_bulk_transfer_sglist+0x76/0xc0 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.848984] [<f833456a>] usb_stor_bulk_srb+0x2a/0x40 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849000] [<f833470c>] usb_stor_Bulk_transport+0x10c/0x2f0 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849015] [<f83340ed>] usb_stor_invoke_transport+0xbd/0x350 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849031] [<f8333b58>] usb_stor_transparent_scsi_command+0x8/0x10 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849047] [<f8335c5e>] usb_stor_control_thread+0x13e/0x1f0 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849062] [<f8335b20>] ? usb_stor_control_thread+0x0/0x1f0 [usb_storage]
Mar 3 19:25:30 clansman kernel: [ 960.849069] [<c015dcfc>] kthread+0x7c/0x90
Mar 3 19:25:30 clansman kernel: [ 960.849074] [<c015dc80>] ? kthread+0x0/0x90
Mar 3 19:25:30 clansman kernel: [ 960.849080] [<c0104007>] kernel_thread_helper+0x7/0x10
Mar 3 19:25:30 clansman kernel: [ 960.849094] hald-addon-st D c081c5c0 0 2852 1070 0x00000000
Mar 3 19:25:30 clansman kernel: [ 960.849101] ed1b9df8 00000082 f6454200 c081c5c0 eeb50f28 c081c5c0 2ad0f247 000000c3
Mar 3 19:25:30 clansman kernel: [ 960.849113] c081c5c0 c081c5c0 eeb50f28 c081c5c0 2ad0701e 000000c3 c081c5c0 f673da40
Mar 3 19:25:30 clansman kernel: [ 960.849122] eeb50c90 f7217010 f7217014 ffffffff ed1b9e24 c0575c86 c030bff0 f7217018
Mar 3 19:25:30 clansman kernel: [ 960.849131] Call Trace:
Mar 3 19:25:30 clansman kernel: [ 960.849137] [<c0575c86>] __mutex_lock_slowpath+0xc6/0x130
Mar 3 19:25:30 clansman kernel: [ 960.849142] [<c030bff0>] ? exact_match+0x0/0x10
Mar 3 19:25:30 clansman kernel: [ 960.849148] [<c0575ba0>] mutex_lock+0x20/0x40
Mar 3 19:25:30 clansman kernel: [ 960.849152] [<c02134cf>] __blkdev_get+0x2f/0x310
Mar 3 19:25:30 clansman kernel: [ 960.849158] [<c048cff0>] ? apparmor_file_alloc_security+0x20/0x90
Mar 3 19:25:30 clansman kernel: [ 960.849164] [<c02137ba>] blkdev_get+0xa/0x10
Mar 3 19:25:30 clansman kernel: [ 960.849168] [<c021381e>] blkdev_open+0x5e/0xb0
Mar 3 19:25:30 clansman kernel: [ 960.849173] [<c01e9409>] __dentry_open+0xb9/0x230
Mar 3 19:25:30 clansman kernel: [ 960.849179] [<c01e9665>] nameidata_to_filp+0x55/0x70
Mar 3 19:25:30 clansman kernel: [ 960.849186] [<c02137c0>] ? blkdev_open+0x0/0xb0
Mar 3 19:25:30 clansman kernel: [ 960.849191] [<c01f73ba>] do_filp_open+0x53a/0x890
Mar 3 19:25:30 clansman kernel: [ 960.849198] [<c01e91a0>] do_sys_open+0x50/0x150
Mar 3 19:25:30 clansman kernel: [ 960.849204] [<c0167161>] ? do_gettimeofday+0x11/0x40
Mar 3 19:25:30 clansman kernel: [ 960.849209] [<c01e9309>] sys_open+0x29/0x40
Mar 3 19:25:30 clansman kernel: [ 960.849214] [<c0103283>] sysenter_do_call+0x12/0x28
Mar 3 19:25:33 clansman kernel: [ 964.201247] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=81.196.58.58 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=107 ID=19884 PROTO=UDP SPT=8885 DPT=51413 LEN=41
Mar 3 19:25:42 clansman kernel: [ 973.100969] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.86.172.143 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=120 ID=9965 PROTO=UDP SPT=46090 DPT=51413 LEN=41
Mar 3 19:25:44 clansman kernel: [ 974.580792] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.86.172.143 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=120 ID=10171 PROTO=UDP SPT=46090 DPT=51413 LEN=41
Mar 3 19:25:47 clansman kernel: [ 977.602595] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.86.172.143 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=120 ID=10573 PROTO=UDP SPT=46090 DPT=51413 LEN=41
Mar 3 19:25:50 clansman kernel: [ 980.299438] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=86.139.209.137 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=107 ID=1839 PROTO=UDP SPT=50124 DPT=51413 LEN=75
Mar 3 19:25:53 clansman kernel: [ 983.601665] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=78.86.172.143 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=120 ID=11485 PROTO=UDP SPT=46090 DPT=51413 LEN=41
Mar 3 19:25:57 clansman kernel: [ 988.132326] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=81.91.220.131 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=105 ID=39797 PROTO=UDP SPT=12911 DPT=51413 LEN=75
Mar 3 19:26:21 clansman kernel: [ 1011.633663] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=60.51.64.161 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=14037 PROTO=UDP SPT=34572 DPT=51413 LEN=41
Mar 3 19:26:24 clansman kernel: [ 1014.585265] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=60.51.64.161 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=14560 PROTO=UDP SPT=34572 DPT=51413 LEN=41
Mar 3 19:26:30 clansman kernel: [ 1020.522770] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=60.51.64.161 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=114 ID=15905 PROTO=UDP SPT=34572 DPT=51413 LEN=41
Mar 3 19:26:32 clansman kernel: [ 1022.742092] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=66.229.59.178 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=112 ID=3923 PROTO=UDP SPT=55006 DPT=51413 LEN=41
Mar 3 19:26:33 clansman kernel: [ 1023.310329] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=112.202.192.232 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=117 ID=60052 PROTO=UDP SPT=30961 DPT=51413 LEN=75
Mar 3 19:26:34 clansman kernel: [ 1024.248712] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=66.229.59.178 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=112 ID=4215 PROTO=UDP SPT=55006 DPT=51413 LEN=41
Mar 3 19:26:37 clansman kernel: [ 1027.247136] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=66.229.59.178 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=112 ID=4935 PROTO=UDP SPT=55006 DPT=51413 LEN=41
Mar 3 19:26:39 clansman kernel: [ 1030.078929] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=81.186.224.2 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=119 ID=20947 PROTO=UDP SPT=21117 DPT=51413 LEN=75
Mar 3 19:26:43 clansman kernel: [ 1033.448769] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=66.229.59.178 DST=192.168.2.2 LEN=61 TOS=0x00 PREC=0x00 TTL=112 ID=6303 PROTO=UDP SPT=55006 DPT=51413 LEN=41
Mar 3 19:26:43 clansman kernel: [ 1033.584984] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=82.6.88.189 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=116 ID=8622 PROTO=UDP SPT=24451 DPT=51413 LEN=75
Mar 3 19:26:43 clansman kernel: [ 1033.665786] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=92.0.31.108 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=117 ID=14306 PROTO=UDP SPT=10605 DPT=51413 LEN=75
Mar 3 19:26:44 clansman kernel: [ 1034.571621] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=91.104.27.63 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=115 ID=5985 PROTO=UDP SPT=64517 DPT=51413 LEN=75
Mar 3 19:26:47 clansman kernel: [ 1037.593416] Inbound IN=eth0 OUT= MAC=00:1d:72:b8:78:94:00:22:75:f4:7f:20:08:00 SRC=86.62.88.1 DST=192.168.2.2 LEN=95 TOS=0x00 PREC=0x00 TTL=110 ID=722 PROTO=UDP SPT=11999 DPT=51413 LEN=75
I hope all that means something to you, here when i sent the test page it started printing then stopped part way through, though the pc told me that the print job had finished, please help

Revision history for this message
anup (osta6161) said : 		#15

Thanks for sharing the log!

Is the behavior same without our hp backend?

Steps:

(a) Delete the existing printer queues. It can be done by launching cups web page (http://localhost;631)

(b) launch printing dialog.
      System ---> Administration ---> Printing

(c) Connect your USB printer.

(d) Add new printer.
  (i) Click New.
  (ii) In your Select device screen , under the devices panel select your printer being listed.
  (iii) In your select device screen , you will see Connection Under description. Expand if its collapsed and select USB.
  (iv) Click Forward
  (v) Enter inforrmation in Describe Printer screen. Click Apply.

Send a job to print. is it printing with out any issue?

Thanks,

A

Revision history for this message
clandrummond (clandrummond) said : 		#16

Removed the printer, followed the instructions to manually install but the printer is not detected at all. so does not appear on the select device screen

Do you have any more ideas? I really hope you do

Many thanks again for your time and trouble

Revision history for this message
clandrummond (clandrummond) said : 		#17

I take it my roblem has beaten you? look many thanks for your help but i need a working printer on my pc even if that means going back to microsoft windows, somehing i truly do not want to do as i really do love the Linux system i am using.
Please is there anything else i can try, any more tests i can run anymore information i can provide before i am forced to give up, or would you advise i give it up now and go back to microsoft?

Revision history for this message
clandrummond (clandrummond) said : 		#18

I have noticed when scanning through the cups drivers that they do not seem to support the PSC series all in one HP printers, is this going to be a problem or will that problem be solved by hplip? if that is a problem and it is just a case of changing my printer to one on the cups driver list then that i can do.

Any information on this matter would be very very much appreciated

Again many thanks to you for your time and efforts on my behalf

Revision history for this message
clandrummond (clandrummond) said : 		#19

Not sure if i have already posted this, is it of any help?

jim@clansman:~$ sudo hp-setup
[sudo] password for jim:

HP Linux Imaging and Printing System (ver. 3.10.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

Done.
jim@clansman:~$ sudo hp-setup

HP Linux Imaging and Printing System (ver. 3.10.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Done.
jim@clansman:~$ sudo hp-check -r

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux clansman 2.6.31-20-generic-pae #57-Ubuntu SMP Mon Feb 8 10:23:59 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------
| RUNTIME DEPENDENCIES |
 ------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.10.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name=psc-1300-series
working_dir=.
device_uri="hp:/usb/psc_1300_series?serial=hu39i1q5ym"

[commands]
scan=/usr/bin/xsane -V %SANE_URI%

[installation]
version=3.10.2
date_time=12/03/10 13:00:14

[settings]
systray_messages=0
systray_visible=0

[fax]
email_address=
voice_phone=

[refresh]
rate=299
enable=true
type=1

[polling]
enable=false
device_list=
interval=5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

lpstat
------
Type: Unknown
Device URI: No destinations added.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `v4l:/dev/video0' is a Noname USB2.0 Camera virtual device

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x3b11 at 003:002:
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
 ---------------

root

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.

Revision history for this message
clandrummond (clandrummond) said : 		#20

there is also this:
jim@clansman:~$ lshw
WARNING: you should run this program as super-user.
clansman
    description: Computer
    width: 32 bits
  *-core
       description: Motherboard
       physical id: 0
     *-memory:0
          description: System memory
          physical id: 3
          size: 3768MiB
     *-cpu
          product: AMD Phenom(tm) 9650 Quad-Core Processor
          vendor: Advanced Micro Devices [AMD]
          physical id: 5
          bus info: cpu@0
          version: 15.2.3
          size: 1150MHz
          capacity: 1150MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp x86-64 3dnowext 3dnow constant_tsc nonstop_tsc extd_apicid pni monitor cx16 popcnt lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs cpufreq
        *-cache:0
             description: L1 cache
             physical id: 0
             size: 128KiB
        *-cache:1
             description: L2 cache
             physical id: 1
             size: 512KiB
     *-memory:1 UNCLAIMED
          description: RAM memory
          product: MCP78S [GeForce 8200] Memory Controller
          vendor: nVidia Corporation
          physical id: 0
          bus info: pci@0000:00:00.0
          version: a2
          width: 32 bits
          clock: 66MHz (15.2ns)
          capabilities: bus_master cap_list
          configuration: latency=0
     *-isa
          description: ISA bridge
          product: MCP78S [GeForce 8200] LPC Bridge
          vendor: nVidia Corporation
          physical id: 1
          bus info: pci@0000:00:01.0
          version: a2
          width: 32 bits
          clock: 66MHz
          capabilities: isa bus_master
          configuration: latency=0
          resources: ioport:1d00(size=256)
     *-serial
          description: SMBus
          product: MCP78S [GeForce 8200] SMBus
          vendor: nVidia Corporation
          physical id: 1.1
          bus info: pci@0000:00:01.1
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: cap_list
          configuration: driver=nForce2_smbus latency=0
          resources: irq:7 ioport:fc00(size=64) ioport:1c00(size=64) ioport:1c40(size=64)
     *-memory:2 UNCLAIMED
          description: RAM memory
          product: MCP78S [GeForce 8200] Memory Controller
          vendor: nVidia Corporation
          physical id: 1.2
          bus info: pci@0000:00:01.2
          version: a1
          width: 32 bits
          clock: 66MHz (15.2ns)
          configuration: latency=0
     *-processor UNCLAIMED
          description: Co-processor
          product: MCP78S [GeForce 8200] Co-Processor
          vendor: nVidia Corporation
          physical id: 1.3
          bus info: pci@0000:00:01.3
          version: a2
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master
          configuration: latency=0 maxlatency=1 mingnt=3
          resources: memory:fdf80000-fdffffff
     *-memory:3 UNCLAIMED
          description: RAM memory
          product: MCP78S [GeForce 8200] Memory Controller
          vendor: nVidia Corporation
          physical id: 1.4
          bus info: pci@0000:00:01.4
          version: a1
          width: 32 bits
          clock: 66MHz (15.2ns)
          configuration: latency=0
     *-usb:0
          description: USB Controller
          product: MCP78S [GeForce 8200] OHCI USB 1.1 Controller
          vendor: nVidia Corporation
          physical id: 2
          bus info: pci@0000:00:02.0
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list
          configuration: driver=ohci_hcd latency=0 maxlatency=1 mingnt=3
          resources: irq:20 memory:fe02f000-fe02ffff
     *-usb:1
          description: USB Controller
          product: MCP78S [GeForce 8200] EHCI USB 2.0 Controller
          vendor: nVidia Corporation
          physical id: 2.1
          bus info: pci@0000:00:02.1
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list
          configuration: driver=ehci_hcd latency=0 maxlatency=1 mingnt=3
          resources: irq:22 memory:fe02e000-fe02e0ff
     *-usb:2
          description: USB Controller
          product: MCP78S [GeForce 8200] OHCI USB 1.1 Controller
          vendor: nVidia Corporation
          physical id: 4
          bus info: pci@0000:00:04.0
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list
          configuration: driver=ohci_hcd latency=0 maxlatency=1 mingnt=3
          resources: irq:23 memory:fe02d000-fe02dfff
     *-usb:3
          description: USB Controller
          product: MCP78S [GeForce 8200] EHCI USB 2.0 Controller
          vendor: nVidia Corporation
          physical id: 4.1
          bus info: pci@0000:00:04.1
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list
          configuration: driver=ehci_hcd latency=0 maxlatency=1 mingnt=3
          resources: irq:21 memory:fe02c000-fe02c0ff
     *-ide
          description: IDE interface
          product: MCP78S [GeForce 8200] IDE
          vendor: nVidia Corporation
          physical id: 6
          bus info: pci@0000:00:06.0
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: ide bus_master cap_list
          configuration: driver=pata_amd latency=0 maxlatency=1 mingnt=3
          resources: irq:0 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:f000(size=16)
     *-multimedia
          description: Audio device
          product: MCP72XE/MCP72P/MCP78U/MCP78S High Definition Audio
          vendor: nVidia Corporation
          physical id: 7
          bus info: pci@0000:00:07.0
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list
          configuration: driver=HDA Intel latency=0 maxlatency=5 mingnt=2
          resources: irq:21 memory:fe020000-fe023fff
     *-pci:0
          description: PCI bridge
          product: MCP78S [GeForce 8200] PCI Bridge
          vendor: nVidia Corporation
          physical id: 8
          bus info: pci@0000:00:08.0
          version: a1
          width: 32 bits
          clock: 66MHz
          capabilities: pci bus_master cap_list
          resources: ioport:c000(size=4096) memory:fde00000-fdefffff memory:fdd00000-fddfffff(prefetchable)
     *-storage
          description: SATA controller
          product: MCP78S [GeForce 8200] AHCI Controller
          vendor: nVidia Corporation
          physical id: 9
          bus info: pci@0000:00:09.0
          version: a2
          width: 32 bits
          clock: 66MHz
          capabilities: storage bus_master cap_list
          configuration: driver=ahci latency=0 maxlatency=1 mingnt=3
          resources: irq:27 ioport:9f0(size=8) ioport:bf0(size=4) ioport:970(size=8) ioport:b70(size=4) ioport:dc00(size=16) memory:fe026000-fe027fff
     *-network
          description: Ethernet interface
          product: MCP77 Ethernet
          vendor: nVidia Corporation
          physical id: a
          bus info: pci@0000:00:0a.0
          logical name: eth0
          version: a2
          serial: 00:1d:72:b8:78:94
          width: 32 bits
          clock: 66MHz
          capabilities: bus_master cap_list ethernet physical
          configuration: broadcast=yes driver=forcedeth driverversion=0.64 ip=192.168.2.2 latency=0 maxlatency=20 mingnt=1 multicast=yes
          resources: irq:28 memory:fe02b000-fe02bfff ioport:d800(size=8) memory:fe02a000-fe02a0ff memory:fe029000-fe02900f
     *-pci:1
          description: PCI bridge
          product: MCP78S [GeForce 8200] PCI Express Bridge
          vendor: nVidia Corporation
          physical id: b
          bus info: pci@0000:00:0b.0
          version: a1
          width: 32 bits
          clock: 33MHz
          capabilities: pci bus_master cap_list
          resources: ioport:b000(size=4096) memory:fb000000-fcffffff ioport:e0000000(size=268435456)
        *-display
             description: VGA compatible controller
             product: C77 [GeForce 8200]
             vendor: nVidia Corporation
             physical id: 0
             bus info: pci@0000:02:00.0
             version: a2
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list rom
             configuration: driver=nvidia latency=0
             resources: irq:20 memory:fb000000-fbffffff memory:e0000000-e7ffffff(prefetchable) memory:ee000000-efffffff(prefetchable) ioport:bc00(size=128) memory:e8000000-e801ffff(prefetchable)
     *-pci:2
          description: PCI bridge
          product: MCP78S [GeForce 8200] PCI Express Bridge
          vendor: nVidia Corporation
          physical id: 10
          bus info: pci@0000:00:10.0
          version: a1
          width: 32 bits
          clock: 33MHz
          capabilities: pci bus_master cap_list
          configuration: driver=pcieport-driver
          resources: irq:24 ioport:a000(size=4096) memory:f6000000-f9ffffff ioport:d0000000(size=268435456)
        *-display
             description: VGA compatible controller
             product: G98 [GeForce G100]
             vendor: nVidia Corporation
             physical id: 0
             bus info: pci@0000:03:00.0
             version: a1
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list rom
             configuration: driver=nvidia latency=0
             resources: irq:16 memory:f8000000-f8ffffff memory:d0000000-dfffffff(prefetchable) memory:f6000000-f7ffffff ioport:ac00(size=128) memory:f9000000-f901ffff(prefetchable)
     *-pci:3
          description: PCI bridge
          product: MCP78S [GeForce 8200] PCI Express Bridge
          vendor: nVidia Corporation
          physical id: 12
          bus info: pci@0000:00:12.0
          version: a1
          width: 32 bits
          clock: 33MHz
          capabilities: pci bus_master cap_list
          configuration: driver=pcieport-driver
          resources: irq:25 ioport:9000(size=4096) memory:fdc00000-fdcfffff ioport:fdb00000(size=1048576)
     *-pci:4
          description: PCI bridge
          product: MCP78S [GeForce 8200] PCI Bridge
          vendor: nVidia Corporation
          physical id: 13
          bus info: pci@0000:00:13.0
          version: a1
          width: 32 bits
          clock: 33MHz
          capabilities: pci bus_master cap_list
          configuration: driver=pcieport-driver
          resources: irq:26 ioport:8000(size=4096) memory:fda00000-fdafffff ioport:fd900000(size=1048576)
        *-firewire
             description: FireWire (IEEE 1394)
             product: VIA Technologies, Inc.
             vendor: VIA Technologies, Inc.
             physical id: 0
             bus info: pci@0000:05:00.0
             version: 00
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=ohci1394 latency=0
             resources: irq:16 memory:fdaff000-fdaff7ff ioport:8c00(size=256)
     *-pci:5
          description: Host bridge
          product: K10 [Opteron, Athlon64, Sempron] HyperTransport Configuration
          vendor: Advanced Micro Devices [AMD]
          physical id: 100
          bus info: pci@0000:00:18.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:6
          description: Host bridge
          product: K10 [Opteron, Athlon64, Sempron] Address Map
          vendor: Advanced Micro Devices [AMD]
          physical id: 101
          bus info: pci@0000:00:18.1
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:7
          description: Host bridge
          product: K10 [Opteron, Athlon64, Sempron] DRAM Controller
          vendor: Advanced Micro Devices [AMD]
          physical id: 102
          bus info: pci@0000:00:18.2
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:8
          description: Host bridge
          product: K10 [Opteron, Athlon64, Sempron] Miscellaneous Control
          vendor: Advanced Micro Devices [AMD]
          physical id: 103
          bus info: pci@0000:00:18.3
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:9
          description: Host bridge
          product: K10 [Opteron, Athlon64, Sempron] Link Control
          vendor: Advanced Micro Devices [AMD]
          physical id: 104
          bus info: pci@0000:00:18.4
          version: 00
          width: 32 bits
          clock: 33MHz
  *-scsi:0
       physical id: 1
       bus info: scsi@10
       logical name: scsi10
       capabilities: scsi-host
       configuration: driver=usb-storage
  *-scsi:1
       physical id: 2
       bus info: scsi@8
       logical name: scsi8
       capabilities: scsi-host
       configuration: driver=usb-storage
  *-scsi:2
       physical id: 3
       bus info: scsi@9
       logical name: scsi9
       capabilities: scsi-host
       configuration: driver=usb-storage

Revision history for this message
anup (osta6161) said : 		#21

Thanks for the co-operation and sharing all logs! I could not yet figure out what has been going wrong. Here is another request if you can try out the same.

HP PSC 1300 All in one which has been supported from hplip 0.9.5 release onward. Its a very old printer model and only partially supported. Below links give more information on the same:
http://hplipopensource.com/hplip-web/models/psc/psc_1300_series.html

On ubuntu 9.10 , you can find older version of hplip 3.9.2 pre-bundled in the software repository. Request you to install the same.
Steps as per below:

(0) Uninstall any pre-installed HPLIP versions.

(a) Launch Synaptic Package Manager.
Menu path as below:
(System --> Administration --> Synaptic Package Manager)

(b) Below packages should be selected and installed that can be found in Synaptic package manager.
hplip
hplip-data
hplip-gui
hpijs
hpijs-ppds

SynapticHowTo link below can be useful if you are un-aware of its usage.
https://help.ubuntu.com/community/SynapticHowto

After installing you can launch HP Device Manager to add your printer.Check whether the problem is still the same?

Sorry for the inconvenience!

Thanks!

A

Revision history for this message
clandrummond (clandrummond) said : 		#22

I tried following your instruction as best as i could but i cannot remove hplip from my system as it no longer appears in the installed software in the ubuntu software centre.

I have gone into synaptic manager and reinstalled the components you listed in the hope that would be enough, however the situation remains the same.

Could you please give me instruction on how to remove hplip, also as i know my printer is very old could you tell me which HP all in one printer is fully supported by hplip and unbuntu 9.10, i am aware you cannot guarantee that it will work but if its the age of my hardware then i will update my hardware.

It must be an all in one, i have tried to look but its a complete mess with various web pages all giving different opinions

Many thanks for your time and continued support

Revision history for this message
clandrummond (clandrummond) said : 		#23

I have just purchased an HP F2420 all in one printer which has installed and appears to be working perfectly, if i get any future problems i will know where to come.

My thanks for your efforts on my behalf it has been truly appreciated