Verical line errors in scanninga document

Asked by Thomas Campbell on 2009-12-26

On my Officejet Pro 8500 Premier or A909n the scanner puts 2 vertical lines down the left side of a document when putting the documents through the feeder and then the image comes out on my computer with the vertical lines on it. When putting the document on the scanner glass it does not do this..I have cleaned the printheads and it is still there. I have had this printer for about 6 weeks and it is excellent except for this problem that just started several days ago..

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Last query:
2019-02-01
Last reply:
2019-02-16
Andrew Malcolmson (andmalc22) said : #1

Take a look at the following support document. Cleaning as directed under step under Solution 2, Step 1, substep 6 should solve this problem. If it doesn't work the first time, repeat.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00846928&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3752462

Hope this helps

Thomas Campbell (tcamp4014) said : #2

Dear Launchpad,
           This did not solve my problem. What do you mean by service the
equipment?..Do I take it back to Staples where I purchased it or call some
number at HP?..
Tom

In a message dated 12/26/2009 10:55:23 A.M. Eastern Standard Time,
<email address hidden> writes:

Your question #95243 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/95243

Status: Open => Answered

andmalc proposed the following answer:
Take a look at the following support document. Cleaning as directed
under step under Solution 2, Step 1, substep 6 should solve this
problem. If it doesn't work the first time, repeat.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00846928&tmp_task=solve
Category&lc=en&dlc=en&cc=us&lang=en&product=3752462

Hope this helps

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Andrew Malcolmson (andmalc) said : #3

It is unlikely that Staples will take it back after 6 weeks, so you should then call HP's phone support. The number for that is 800 474 6836 if you are in Canada or the US. If you're somewhere else, check the HP website for contact info.

They will ask you do these steps again as they solve this problem in the great majority of cases. The phone support can perhaps direct you better than we can over email.

Thomas Campbell (tcamp4014) said : #4

LaunchPad,
                I did call HP Support and they have taken care of my
issue..Thanks for your help...Tom

In a message dated 12/28/2009 6:12:58 P.M. Eastern Standard Time,
<email address hidden> writes:

Your question #95243 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/95243

Status: Open => Answered

Andrew Malcolmson proposed the following answer:
It is unlikely that Staples will take it back after 6 weeks, so you
should then call HP's phone support. The number for that is 800 474
6836 if you are in Canada or the US. If you're somewhere else, check
the HP website for contact info.

They will ask you do these steps again as they solve this problem in the
great majority of cases. The phone support can perhaps direct you
better than we can over email.

--
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Launchpad Janitor (janitor) said : #5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Thomas Campbell (tcamp4014) said : #6

The problem was solved back in December..Thanks very much..Tom

In a message dated 1/15/2010 1:52:20 A.M. Eastern Standard Time,
<email address hidden> writes:

Your question #95243 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/95243

Status: Open => Expired

Launchpad Janitor expired the question:
This question was expired because it remained in the 'Open' state
without activity for the last 15 days.

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Launchpad Janitor (janitor) said : #7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Launchpad Janitor (janitor) said : #9

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Launchpad Janitor (janitor) said : #11

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Launchpad Janitor (janitor) said : #13

This question was expired because it remained in the 'Open' state without activity for the last 15 days.