HPLIP

HP Scanning Xsane Failed to open device

Asked by exup1000

Hi
I am running Ubuntu 9.10 and a HP Officejet All in one 6210. Printing was fine but scanning is popping up an error as shown.

"Failed to open device 'hpaio:/usb/Officejet_6200_serie?serial=CN......... Error during device I/O"

I have run hp-check -t and I get one error around cups and also a note under scanning -L

HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux TESTW100 2.6.31-16-generic-pae #53-Ubuntu SMP Tue Dec 8 05:20:21 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.10.72
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_6200_series?serial=CN617EG2TY0454"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.10.72
date_time = 20/12/09 13:10:56

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------- ------------------------
  hp:/usb/Officejet_6200_series?serial=CN6 HP Officejet 6200 series
  17EG2TY0454

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Peters_Officejet_fax
--------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_6200_series?serial=CN617EG2TY0454
PPD: /etc/cups/ppd/Peters_Officejet_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Peters_Officejet_fax is idle. enabled since Sun 20 Dec 2009 12:11:41 EST
Communication status: Good

Peters_Officejet_Printer
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_6200_series?serial=CN617EG2TY0454
PPD: /etc/cups/ppd/Peters_Officejet_Printer.ppd
PPD Description: HP Officejet 6200 Series, hpcups 3.9.10
Printer status: printer Peters_Officejet_Printer is idle. enabled since Sun 20 Dec 2009 12:11:41 EST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/usb/Officejet_6200_series?serial=CN617EG2TY0454' is a Hewlett-Packard Officejet_6200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x4b11 at 007:002:
    Device URI: hp:/usb/Officejet_6200_series?serial=CN617EG2TY0454
    Device node: /dev/bus/usb/007/002
    Mode: 0664

---------------
| USER GROUPS |
---------------

au009900 adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

===================================END

Other things I have tried are;

Deleting printers and re-running sudo hp-setup
Tried to install the cups drivers but they are installed already but hp-check does not seem to determine this.
Unistalled Xsane, deleted the /.sane folder and then installed Xsane

I have uninstalled deleted the .sane folder and reinstalled it. No change.
I have also installed strace and monitored the output in a grep file i see alot of permission denied messages. See below.

open("/sys/bus/scsi/devices/6:0:1:0/vendor", O_RDONLY) = 11
open("/sys/bus/scsi/devices/6:0:1:0/model", O_RDONLY) = 11
open("/sys/bus/scsi/devices/6:0:1:0/type", O_RDONLY) = 11
open("/dev/scanner", O_RDWR|O_EXCL|O_NONBLOCK) = -1 ENOENT (No such file or directory)
open("/usr/lib/sane/libsane-net.so.1", O_RDONLY) = 9
open("/usr/lib/sane/libsane-net.so.1", O_RDONLY) = 9
open("./net.conf", O_RDONLYWARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
) = -1 ENOENT (No such file or directory)
open("/etc/sane.d/net.conf", O_RDONLY) = 12
open("/usr/share/hplip/data/models/models.dat", O_RDONLY) = 12
open("/dev/bus/usb", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/002", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/002/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/002/001", O_RDONLY) = 13
open("/dev/bus/usb/002/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/002/001", O_RDONLY) = 12
open("/dev/bus/usb/005", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/005/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/005/001", O_RDONLY) = 13
open("/dev/bus/usb/005/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/005/001", O_RDONLY) = 12
open("/dev/bus/usb/004", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/004/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/004/001", O_RDONLY) = 13
open("/dev/bus/usb/004/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/004/001", O_RDONLY) = 12
open("/dev/bus/usb/006", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/006/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/006/001", O_RDONLY) = 13
open("/dev/bus/usb/006/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/006/001", O_RDONLY) = 12
open("/dev/bus/usb/003", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/003/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/003/001", O_RDONLY) = 13
open("/dev/bus/usb/003/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/003/001", O_RDONLY) = 12
open("/dev/bus/usb/007", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/007/005", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/005", O_RDONLY) = 13
open("/dev/bus/usb/007/004", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/004", O_RDONLY) = 13
open("/dev/bus/usb/007/003", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/003", O_RDONLY) = 13
open("/dev/bus/usb/007/002", O_RDWR) = 13
open("/dev/bus/usb/007/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/001", O_RDONLY) = 13
open("/dev/bus/usb/007/005", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/005", O_RDONLY) = 12
open("/dev/bus/usb/007/004", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/004", O_RDONLY) = 12
open("/dev/bus/usb/007/003", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/003", O_RDONLY) = 12
open("/dev/bus/usb/007/002", O_RDWR) = 12
open("/dev/bus/usb/007/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/001", O_RDONLY) = 12
open("/dev/bus/usb/001", O_RDONLY|O_NONBLOCK|O_LARGEFILE|O_DIRECTORY|O_CLOE XEC) = 12
open("/dev/bus/usb/001/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/001/001", O_RDONLY) = 13
open("/dev/bus/usb/001/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/001/001", O_RDONLY) = 12
open("/dev/bus/usb/002/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/002/001", O_RDONLY) = 12
open("/dev/bus/usb/005/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/005/001", O_RDONLY) = 12
open("/dev/bus/usb/004/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/004/001", O_RDONLY) = 12
open("/dev/bus/usb/006/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/006/001", O_RDONLY) = 12
open("/dev/bus/usb/003/001", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/003/001", O_RDONLY) = 12
open("/dev/bus/usb/007/005", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/005", O_RDONLY) = 12
open("/dev/bus/usb/007/004", O_RDWR) = -1 EACCES (Permission denied)
open("/dev/bus/usb/007/004", O_RDONLY) = 12
open("/dev/bus/usb/007/003", O_RDWR) = -1 EACCES (Permission denied)

I have trawled alot of forums but although lots of references to simillar errors, non of the fixes seems to have worked.
I have also run sudo hp-plugin

Cheers for your help.

Question information

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Revision history for this message
exup1000 (exup1000) said : 		#1

Hi, can anyone assist?

Cheers

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
exup1000 (exup1000) said : 		#3

Still not resolved, assume new year holidays it's quiet on this forum I would still like help on this.

Revision history for this message
Launchpad Janitor (janitor) said : 		#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said : 		#5

Looks like a permission issue. Can you try running xsane as root (sudo xsane), and see if you are able to scan.

-Mubeen

Revision history for this message
exup1000 (exup1000) said : 		#6

Hi,

tried that before and just repeated the test again, but get the message "warning do not run as root, you are on your own." I click continue and get same error message "Failed to open device 'hpaio:/usb/Officejet_6200_serie?serial=CN......... Error during device I/O"

There is also another pop up box, hplip device status, officejet_6200_series Printer scan job failed (2002)

Cheers.

Revision history for this message
Launchpad Janitor (janitor) said : 		#7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
exup1000 (exup1000) said : 		#8

Hi I would like some help on this problem.

Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said : 		#9

Can you add user to lp group and check if things work.
Command to add user on ubuntu:

sudo usermod -g lp <username>

Can you help with this problem?

Provide an answer of your own, or ask exup1000 for more information if necessary.

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