HPLIP

new printer compatability

Asked by don bishop

I have just bought an HP Deskjet F2480 printer and see from your literature that only windows and Mac systems are supported.
My operating system is Linux Ubuntu 9.10 . My hplip version is 3.9.8- lubuntu2.
Can I proceed with the installation or should I return the printer to my supplier?

Don Bishop

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Revision history for this message
Andrew Malcolmson (andmalc) said : 		#1

Yes, it is supported. The version you have on Ubuntu is new enough to support this model so no need to download a newer version.

http://hplipopensource.com/hplip-web/models/deskjet_aio/deskjet_f2400_series.html

Connect the printer to your computer by USB cable and run 'hp-setup' at the command line to set it up.

Revision history for this message
don bishop (donbishop) said : 		#2

Many thanks. Your advice will give me confidence to proceed with the installation.
Don Bishop

Revision history for this message
don bishop (donbishop) said : 		#3

Andrew,
The printers supported are:- f2100, f2200, f4100
f2480 is not included nor is the f2400 series
Your website " http://hplipopensource.com/hplip-web/models/deskjet_aio/deskjet_f2400_series.html" cannot be found
Don

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#4

The link opens OK for me but try this shortcut:

http://tinyurl.com/y9nn9sl

Or you may go to the HPLIP home page at http://hplipopensource.com/hplip-web/index.html and click on 'Supported Printers' at the lower left. Again, although you will see a big green button to Download the software, no need for this in your case as the version you already have in Ubuntu is new enough.

Revision history for this message
don bishop (donbishop) said : 		#5

Andrew, I have selected "http://tinyurl.com/y9nn9sl" and established f2480 is supported.
I then ran hp-setup which sent me to "device discovery", selected USB then
"Select from discovered devices"
Reported "no devices found"
What's going wrong?
Thanks for your perseverancel

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#6

Hi Don,

Please make sure that the printer is turned on and connected to your computer by USB cable. If it was, turn the printer off and on again and/or try another cable.

If you're still not getting anywhere, run 'hp-check -r' at the command line and post the results here.

Revision history for this message
don bishop (donbishop) said : 		#7

new usb cable. results:-
donald@home:~$ hp-check -r

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux home 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:01:29 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------
| RUNTIME DEPENDENCIES |
 ------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes policykit policykit-gnome

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-qt4-dbus

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-reportlab

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = usb://HP/Deskjet%20F2400%20series?serial=CN98S183GR05BS

[installation]
version = 3.9.8.36
date_time = 19/12/09 08:02:07

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-Deskjet-F2400-series
-----------------------
Type: Unknown
Device URI: usb://HP/Deskjet%20F2400%20series?serial=CN98S183GR05BS
PPD: /etc/cups/ppd/HP-Deskjet-F2400-series.ppd
PPD Description: HP Deskjet f2200 Series hpijs, 3.9.8
Printer status: printer HP-Deskjet-F2400-series is idle. enabled since Sat 19 Dec 2009 Printer is now online.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

HP-Deskjet-F2400-series-2
-------------------------
Type: Unknown
Device URI: usb://HP/Deskjet%20F2400%20series?serial=CN98S183GR05BS
PPD: /etc/cups/ppd/HP-Deskjet-F2400-series-2.ppd
PPD Description: HP Deskjet f2200 Series hpijs, 3.9.8
Printer status: printer HP-Deskjet-F2400-series-2 is idle. enabled since Sat 19 Dec 200Printer is now online.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

Stylus-Photo-RX420
------------------
Type: Unknown
Device URI: usb://EPSON/Stylus%20Photo%20RX420
PPD: /etc/cups/ppd/Stylus-Photo-RX420.ppd
PPD Description: Epson Stylus Photo RX420 - CUPS+Gutenprint v5.2.4
Printer status: printer Stylus-Photo-RX420 disabled since Wed 16 Dec 2009 22:29:04 GMT -Processing page 2...
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x7611 at 001:006:
    Device URI: hp:/usb/Deskjet_F2400_series?serial=CN98S183GR05BS
error: Unsupported model: Deskjet_F2400_series

---------------
| USER GROUPS |
 ---------------

donald adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 8 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers
sudo aptitude install --assume-yes policykit policykit-gnome
sudo aptitude install --assume-yes python-qt4-dbus
sudo aptitude install --assume-yes python-reportlab

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
donald@home:~$

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#8

Hi again Don,

Open your Ubuntu printers list and delete the entry for this printer as it is invalid.

It appears the USB cable may have been connected before but is not now so please double check the connection. To confirm that your computer can see the printer, run 'lsusb' from the command line and look for the name of the printer in its output.

Once the printer is showing as connected, run 'hp-setup' from the command line to add it back to your printer list.

Revision history for this message
don bishop (donbishop) said : 		#9

 I have deleted the printer list and re-run 'hp-set-up'
The printer configuration - local host shows printer 'HP-Deskjet-f2400 series' with a green tick
When I Try to print, the printer f2400 series is identified but when i press the OK button I get no output
a new 'lsusb' run includes the statement:-
Bus 001 Device 007: ID 03f0:7611 Hewlett-Packard
We seem to be getting there slowly!

Revision history for this message
don bishop (donbishop) said : 		#10

running 'hp-check -r' provides the following closing statement:-
-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x7611 at 001:002:
    Device URI: hp:/usb/Deskjet_F2400_series?serial=CN98S183GR05BS
error: Unsupported model: Deskjet_F2400_series

---------------
| USER GROUPS |
 ---------------

donald adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 6 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers
sudo aptitude install --assume-yes policykit policykit-gnome
sudo aptitude install --assume-yes python-qt4-dbus
sudo aptitude install --assume-yes python-reportlab

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Should I run the recommended sudo list?
Don

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#11

Don,

I have just accessed an installation of Ubuntu 9.10 and found that the file /usr/share/hplip/data/models/models.dat which shows which models are supported does not show yours. Since this version of HPLIP is supposed to support yours this is a bug and I'll file a bug report.

To help people here (or me anyway) spot this kind of this better in the future, please post the whole output of 'hp-check -r'. I especially want to know what "DISCOVERED USB DEVICES" shows.

I checked the latest version of HPLIP and your printer name is in the above file so that new version should work fine. You may follow the instructions on how to do that here:

http://hplipopensource.com/hplip-web/install/install/index.html

If that does work, please click on the button here to mark this question as "Solved"

Bye for now

Revision history for this message
don bishop (donbishop) said : 		#12

donald@home:~$ hp-check -r

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux home 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:01:29 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------
| RUNTIME DEPENDENCIES |
 ------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes policykit policykit-gnome

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-qt4-dbus

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-reportlab

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = usb://HP/Deskjet%20F2400%20series?serial=CN98S183GR05BS

[installation]
version = 3.9.8.36
date_time = 21/12/09 00:28:32

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-Deskjet-F2400-series
-----------------------
Type: Unknown
Device URI: usb://HP/Deskjet%20F2400%20series?serial=CN98S183GR05BS
PPD: /etc/cups/ppd/HP-Deskjet-F2400-series.ppd
PPD Description: HP Deskjet f2200 Series hpijs, 3.9.8
Printer status: printer HP-Deskjet-F2400-series is idle. enabled since Sat 19 Dec 2009 15:19:27 GMT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x7611 at 001:002:
    Device URI: hp:/usb/Deskjet_F2400_series?serial=CN98S183GR05BS

HP Linux Imaging and Printing System (ver. 3.9.8)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
error: Unsupported model: Deskjet_F2400_series

---------------
| USER GROUPS |
 ---------------

donald adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 6 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers
sudo aptitude install --assume-yes policykit policykit-gnome
sudo aptitude install --assume-yes python-qt4-dbus
sudo aptitude install --assume-yes python-reportlab

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

I shall check the updated procedure tomorrow.
don

Revision history for this message
don bishop (donbishop) said : 		#13

Andrew
I have downloaded the latest version of HPLIP but when I try to install it the system will not permit me to
input my root/superuser password. The keyboard freezes

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#14

I believe you are seeing stars instead of your password. This is traditional to prevent others from seeing your password as you type it. Just type it in anyway.

Can you help with this problem?

Provide an answer of your own, or ask don bishop for more information if necessary.

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