HPLIP

6040 mfp driver isn't working

Asked by Manw

Hi,

We have a HP Color LaserJet cm6040 MFP with HPLIP 3.9.8 on CUPS. The network detection and installation on CUPS were succesfully done, but the driver isn't working properly.

When printing in Output Mode : "Color" (default value) the CUPS test page only prints colored parts, no text or black parts are printed.
When printing in Output Mode : "Grayscale" (only other choice) we have the complete test page in gray scale but in A5 and reduced (?).

As there is no other option to control these settings, I don't know what else to do ...

PS : Printing on Windows with offiicial drivers is working properly, and sharing this printer to CUPS (printing via Samba) do the same as direct printing (above).

Any idead ? Thanks ...

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Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said : 		#1

Please run hp-check -t and post the output.

Thanks,
Mubeen

Revision history for this message
Manw (as-netika) said : 		#2

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux lamp 2.6.24-24-generic #1 SMP Fri Sep 18 16:49:39 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 8.04

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
To install this dependency, execute this command:
sudo aptitude install --assume-yes sane-utils

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

ETIQ_IP_122
-----------
Type: Unknown
Device URI: socket://192.168.189.122
PPD: /etc/cups/ppd/ETIQ_IP_122.ppd
PPD Description: HP LaserJet P1505 Foomatic/foo2xqx (recommended)
Printer status: printer ETIQ_IP_122 is idle. enabled since Wed May 20 04:01:04 2009

HP_1022N
--------
Type: Unknown
Device URI: socket://192.168.189.120
PPD: /etc/cups/ppd/HP_1022N.ppd
PPD Description: HP LaserJet 1022 Foomatic/foo2zjs (recommended)
Printer status: printer HP_1022N is idle. enabled since Wed Jul 1 09:33:11 2009

HP_6040
-------
Type: Printer
Device URI: hp:/net/HP_Color_LaserJet_CM6040_MFP?ip=10.48.230.151
PPD: /etc/cups/ppd/HP_6040.ppd
PPD Description: HP Color LaserJet cm6040 MFP, hpcups 3.9.8.36
Printer status: printer HP_6040 is idle. enabled since Mon Oct 19 16:02:12 2009
Communication status: Good

HP_6040_TEST
------------
Type: Unknown
Device URI: smb://10.48.230.30/HP6040
PPD: /etc/cups/ppd/HP_6040_TEST.ppd
PPD Description: HP Color LaserJet cm6040 MFP, hpcups 3.9.8.36
Printer status: printer HP_6040_TEST is idle. enabled since Mon Oct 19 15:57:24 2009

hp_LaserJet_1015_192.168.189.110
--------------------------------
Type: Unknown
Device URI: socket://192.168.189.110
PPD: /etc/cups/ppd/hp_LaserJet_1015_192.168.189.110.ppd
PPD Description: HP LaserJet 1015 Foomatic/lj4dith
Printer status: printer hp_LaserJet_1015_192.168.189.110 is idle. enabled since Wed Aug 12 15:21:11 2009

HP_LaserJet_1200_192.168.189.109
--------------------------------
Type: Unknown
Device URI: lpd://192.168.189.109/BINPS
PPD: /etc/cups/ppd/HP_LaserJet_1200_192.168.189.109.ppd
PPD Description: HP LaserJet 1200 Foomatic/pxlmono (recommended)
Printer status: printer HP_LaserJet_1200_192.168.189.109 is idle. enabled since Wed Aug 12 15:21:11 2009

ITALIE_HP_ETQ
-------------
Type: Unknown
Device URI: socket://10.48.230.125
PPD: /etc/cups/ppd/ITALIE_HP_ETQ.ppd
PPD Description: HP LaserJet P1505 Foomatic/foo2xqx (recommended)
Printer status: printer ITALIE_HP_ETQ is idle. enabled since Fri Oct 23 10:05:38 2009

ITALIE_HP_FSS
-------------
Type: Unknown
Device URI: socket://10.48.230.122
PPD: /etc/cups/ppd/ITALIE_HP_FSS.ppd
PPD Description: HP LaserJet 1320 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer ITALIE_HP_FSS is idle. enabled since Fri Oct 9 10:14:41 2009

ITALIE_HP_RES
-------------
Type: Unknown
Device URI: smb://10.48.230.24/hpLaserJ
PPD: /etc/cups/ppd/ITALIE_HP_RES.ppd
PPD Description: HP LaserJet P3005 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer ITALIE_HP_RES is idle. enabled since Tue Aug 11 16:04:17 2009

ITALIE_HP_RES2
--------------
Type: Unknown
Device URI: socket://10.48.230.123
PPD: /etc/cups/ppd/ITALIE_HP_RES2.ppd
PPD Description: HP LaserJet P3005 Postscript (recommended)
Printer status: printer ITALIE_HP_RES2 is idle. enabled since Fri Oct 23 09:30:54 2009

ITALIE_HP_TECH
--------------
Type: Unknown
Device URI: socket://10.48.230.124
PPD: /etc/cups/ppd/ITALIE_HP_TECH.ppd
PPD Description: HP LaserJet P3005 Postscript (recommended)
Printer status: printer ITALIE_HP_TECH is idle. enabled since Tue Aug 11 15:49:34 2009

MONNIER_ZEBRA
-------------
Type: Unknown
Device URI: smb://192.168.189.44/Zebra

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

root

-----------
| SUMMARY |
 -----------

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes sane-utils

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
Manw (as-netika) said : 		#3

the printer is : HP_6040

Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said : 		#4

Can you download the latest driver (3.9.10) from http://hplipopensource.com and see if it works.

Thanks,
Muben

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