HPLIP

HP printer only shows up in OpenOffice

Asked by Rick Horowitz on 2009-10-16

HP OfficeJet J4680, nearly new installation of Ubuntu 9.04 with several additional applications installed. System is fully up-to-date with security updates. hpijs and hplib 3.9.2-3ubuntu4 are installed.

I configured the printer to connect via WIFI. The printer configuration seems to work -- I can print a test page. I can also print from OpenOffice 3.0. However, when I attempt to print from any other application, the print window shows no printers, not even a "Print to File" option.

I have 3 other Ubuntu 9.04 machines, all of which appear to be working normally with this printer (via WIFI). These machines are also fully updated with security updates, however, they do not have identical applications installed.

I ran hp-check -t on this and one of the working machines and found very few differences. Here is the hp-check output from the broken machine, followed by the diff, and then followed by the hp-check output from the working machine.

-------------------------------------
Broken Machine: hp-check -t
-------------------------------------
-------------------------------------

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies
installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux user-desktop 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:48:52 UTC 2009 x86_64 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
error: NOT FOUND OR FAILED TO LOAD!

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libdbus-1-dev

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes openssl

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libjpeg62-dev

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsnmp-dev

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libtool

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libusb-dev

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-qt4

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-qt4-dbus

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python2.5-dev

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-reportlab

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsane-dev

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Officejet_J4680_series?ip=192.168.1.2

[installation]
version = 3.9.2.49
date_time = 10/16/09 10:10:02

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

OfficeJet-J4680
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/Officejet_J4680_series?ip=192.168.1.2
PPD: /etc/cups/ppd/OfficeJet-J4680.ppd
PPD Description: HP Officejet j4680 Series hpijs, 3.9.2
Printer status: printer OfficeJet-J4680 is idle. enabled since Wed 14 Oct 2009 11:50:37 AM EDT

HP Linux Imaging and Printing System (ver. 3.9.2)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: Qt/PyQt 4 initialization failed.
error: hp-systray requires Qt4 GUI and DBus support. Exiting.
warning: Unable to connect to dbus. Is hp-systray running?
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Officejet_J4680_series?ip=192.168.1.2' is a Hewlett-Packard Officejet_J4680_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
-----------

error: 14 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd
sudo aptitude install --assume-yes libdbus-1-dev
sudo aptitude install --assume-yes openssl
sudo aptitude install --assume-yes libjpeg62-dev
sudo aptitude install --assume-yes libsnmp-dev
sudo aptitude install --assume-yes libtool
sudo aptitude install --assume-yes libusb-dev
sudo aptitude install --assume-yes python-qt4
sudo aptitude install --assume-yes python-qt4-dbus
sudo aptitude install --assume-yes python2.5-dev
sudo aptitude install --assume-yes python-reportlab
sudo aptitude install --assume-yes libsane-dev

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

--------------------------------------------------------------------------------------------------------------
DIFF between broken machine and working machine (working machine indicated by < )
--------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------

10,14c10,14
< 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
< installed to successfully compile HPLIP.
< 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
< dependencies installed to successfully run.
< 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
---
> 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
> successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies
> installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
25c25
< Linux DellInspiron-8600 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux
---
> Linux user-desktop 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:48:52 UTC 2009 x86_64 GNU/Linux
72,74c72
< error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
< To install this dependency, execute this command:
< sudo aptitude install --assume-yes build-essential
---
> OK, found.
220c218
< date_time = 10/16/09 10:06:47
---
> date_time = 10/16/09 10:10:02
241,242c239,240
< HP-Officejet-j4680
< ------------------
---
> OfficeJet-J4680
> ---------------
246c244
< PPD: /etc/cups/ppd/HP-Officejet-j4680.ppd
---
> PPD: /etc/cups/ppd/OfficeJet-J4680.ppd
248,249c246,258
< Printer status: printer HP-Officejet-j4680 is idle. enabled since Tue 28 Apr 2009 06:42:00 PM EDT
< error: Unable to connect to dbus session bus.
---
> Printer status: printer OfficeJet-J4680 is idle. enabled since Wed 14 Oct 2009 11:50:37 AM EDT
>
> HP Linux Imaging and Printing System (ver. 3.9.2)
> System Tray Status Service ver. 2.0
>
> Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> warning: Qt/PyQt 4 initialization failed.
> error: hp-systray requires Qt4 GUI and DBus support. Exiting.
> warning: Unable to connect to dbus. Is hp-systray running?
293c302
< error: 15 errors and/or warnings.
---
> error: 14 errors and/or warnings.
298d306
< sudo aptitude install --assume-yes build-essential

---------------------------------------
Working Machine: hp-check -t
---------------------------------------
---------------------------------------

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux DellInspiron-8600 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
error: NOT FOUND OR FAILED TO LOAD!

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes build-essential