HPLIP Toolbox does not find my printer/scanner

The errors:

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

warning: No queues found.

Indicate that the printer isn't being detected by HPLIP and there are no printer queues configured. Try turning the printer off and then back on and disconnecting/reconnecting the printer and then run:

/usr/lib/cups/backend/hp

and post the output.

As for the error:

error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.d/dll.conf)."

Edit the file /etc/sane.d/dll.conf at the bottom add hpaio, then save the file and exit the editor you are using. Example:

sudo gedit /etc/sane.d/dll.conf

Aaron

Adding "hpaio" to /etc/sane.d/dll.conf did work because
"hp-check -t" only produces one error.

Output of " /usr/lib/cups/backend/hp" is as folllows:
direct hp "Unknown" "HP Printer (HPLIP)"

The HP Photosmart C4400 series printer is supported by HPLIP 2.8.5 and greater. You currently have HPLIP 2.8.2 installed so the installed version of HPLIP will not work with this device. Please upgrade to the latest version of HPLIP.

http://hplipopensource.com/hplip-web/models/photosmart/photosmart_c4400_series.html

Thanks for your support of HPLIP--we appreciate it.

Aaron

This nearly solved my problem. I upgraded HPLIP and now scanning works, HPLIP Toolbox opens up, I am able to align the cartridges. The funny thing is, that the only one thing that used to work before, doesn't work any more: printing!
Printing a page from any application or the test page doesn't produce any result.
I get messages like "Started a print job" and "the print job has completed", but the printer does not respond at all.
On the CUPS administration page I found a line "/usr/lib/cups/filter/foomatic-rip failed".

I wonder if this has something to do with the failure:" Printer Driver: HP PhotoSmart C4380 Foomatic/hpijs, hpijs 2.8.2"
C4380 was the closest one I could find on the list, at the time I first installed the printer. And it did work, in terms of printing. At least it used to work.

In the device manager/device information/Photosmart_C4400_series, key number 7 "lpoptions_file_data" has the value "([Errno 2] No directory or file '/home/olli/.cups/lpoptions')"
(here "olli" is the username!)

I tried rebooting the computer, but it did not help.
"hp-check -t" tells now everything is okay, but I give the output here anyway.

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux piika 2.6.24-24-server #1 SMP Sat Aug 22 01:40:42 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 8.04

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: ajastin on käynnissä
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Photosmart_C4400_series
working_dir = .
device_uri = "hp:/usb/Photosmart_C4400_series?serial=TH859D158K0557"

[commands]
scan_int = False
fax = hp-sendfax -d %FAX_URI%
scan = xsane -V %SANE_URI%
prnt = hp-print -p%PRINTER%
pcard_int = True
prnt_int = True
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%
fax_int = True
cpy_int = True

[installation]
version = 3.9.8.36
date_time = 04.10.2009 21:18:53

[settings]
systray_messages = 0
systray_visible = 0

[alerts]
email_from_address =
email_alerts = False
email_to_addresses =

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 0

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C4400_series? HP Photosmart C4400 series
  serial=TH859D158K0557

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C4400_series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=TH859D158K0557
PPD: /etc/cups/ppd/Photosmart_C4400_series.ppd
PPD Description: HP PhotoSmart C4380 Foomatic/hpijs, hpijs 2.8.2
Printer status: tulostin Photosmart_C4400_series on toimettomana. käytössä alkaen su 4./usr/lib/cups/filter/foomatic-rip failed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4400_series?serial=TH859D158K0557' is a Hewlett-Packard Photosmart_C4400_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x6c11 at 002:002:
    Device URI: hp:/usb/Photosmart_C4400_series?serial=TH859D158K0557
    Device node: /dev/bus/usb/002/002
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/002
# owner: lp
# group: lp
user::rw-
user:olli:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
---------------

olli adm dialout cdrom floppy audio dip video plugdev fuse lpadmin sambashare admin

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

Hi tikitin -

It looks like the queue you're trying to print to is still using the old ppd.

Device URI: hp:/usb/Photosmart_C4400_series?serial=TH859D158K0557
PPD: /etc/cups/ppd/Photosmart_C4400_series.ppd
PPD Description: HP PhotoSmart C4380 Foomatic/hpijs, hpijs 2.8.2

You're going to need to install a new queue and use the 3.9.8 ppd. Hp-setup should take care of this for you.

Thank you for supporting HPLIP.
-Linus