My black isn't working on my printer after installing new ink

Asked by Shauna Long

I put in new black ink and realized I hadn't taken off the tape (dumb) but now that I took it off, it still won't work. The color still works - just no black.

Please help!

Shauna Long

Aaron edit: removed phone number.

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Aaron Albright (albrigha-deactivatedaccount) said :


Are you using windows or linux? If you are using windows you'll want to contact HP Total Care from for more assistance.

If you are using Linux run hp-check -t and post the output.

Usually if you just put in a new ink cartridge and it's not working this would indicate a possible hardware or cartridge problem. You may need to contact HP Total Care from for more assistance as this support forum only provides support for the HP Linux Imaging and Printing driver.


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