My black isn't working on my printer after installing new ink

Asked by Shauna Long

I put in new black ink and realized I hadn't taken off the tape (dumb) but now that I took it off, it still won't work. The color still works - just no black.

Please help!

Shauna Long

Aaron edit: removed phone number.

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Aaron Albright (albrigha-deactivatedaccount) said :
#1

Shauna,

Are you using windows or linux? If you are using windows you'll want to contact HP Total Care from http://www.hp.com for more assistance.

If you are using Linux run hp-check -t and post the output.

Usually if you just put in a new ink cartridge and it's not working this would indicate a possible hardware or cartridge problem. You may need to contact HP Total Care from http://www.hp.com for more assistance as this support forum only provides support for the HP Linux Imaging and Printing driver.

Aaron

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