Dual boot/970cse: Colors great in WinXP, bad in Ubuntu (no cyan at all).

Asked by Sam Devol

Problem is on Ubuntu side only; All color printing is 'pink', seems to only contain magenta/yellow (black seems fine).

I have updated to hplip 3.9.8 and it didn't change anything. Removed printer and reinstalled using hplip (discover), no custom settings...

Output of hp-check -t:
------------------------------------------
HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has
the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will
check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux homer 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=no
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = DeskJet_970C
working_dir = .
device_uri = "hp:/usb/DeskJet_970C?serial=MY02C160VPJT"

[commands]
scan_int = False
fax = hp-sendfax -d %FAX_URI%
scan = xsane -V %SANE_URI%
prnt = hp-print -p%PRINTER%
pcard_int = True
prnt_int = True
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%
fax_int = True
cpy_int = True

[installation]
version = 3.9.8.36
date_time = 09/14/2009 22:26:37

[settings]
systray_messages = 0
systray_visible = 0

[alerts]
email_from_address =
email_alerts = False
email_to_addresses =

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 2

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/DeskJet_970C?serial=MY02 HP DeskJet 970C
  C160VPJT

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

DeskJet_970C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_970C?serial=MY02C160VPJT
PPD: /etc/cups/ppd/DeskJet_970C.ppd
PPD Description: HP Deskjet 970c, hpcups 3.9.8
Printer status: printer DeskJet_970C is idle. enabled since Mon 14 Sep 2009 10:16:58 PM EDT
Communication status: Good

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x1004 at 004:003:
    Device URI: hp:/usb/DeskJet_970C?serial=MY02C160VPJT
    Device node: /dev/bus/usb/004/003
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/004/003
# owner: lp
# group: lp
user::rw-
user:sam:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
---------------

sam adm mail dialout fax cdrom tape audio dip video plugdev netdev scanner fuse lpadmin admin pulse pulse-access pulse-rt saned gdm sambashare vboxusers nagios

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
-----------------------------------------------

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Sam Devol
Solved:
Last query:
Last reply:
Revision history for this message
Sam Devol (support-samdevol) said :
#1

Replaced Ink Cartridge. Prints fine.

I can only assume a brain-fart was the cause of this problem. Move on ;')