HPLIP

OfficeJet 710 no longer found with hplip 3.9.8

Asked by Chris Rankin

We have an old OfficeJet 710, connected to the parallel port of a Fedora 11 machine, that has recently stopped being recognised by the hplip package:

$ hp-probe --bus=par

HP Linux Imaging and Printing System (ver. 3.9.8)
Printer Discovery Utility ver. 4.1

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

--------------------
| DEVICE DISCOVERY |
--------------------

warning: No devices found on the 'par' bus. If this isn't the result you are expecting,
warning: check to make sure your devices are properly connected and powered on.

Done.

Similarly for hp-makeuri:

$ hp-makeuri /dev/parport0

HP Linux Imaging and Printing System (ver. 3.9.8)
Device URI Creation Utility ver. 5.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Device not found

Also:

$ /usr/lib/cups/backend/hp
direct hp "Unknown" "HP Printer (HPLIP)"

The printer is still attached because I can get limited functionality by using /dev/lp0. However, there has obviously been a regression here. Can anyone suggest any way to discover what has gone wrong, please? I saw mention of a hp-check script, but Fedora 11 doesn't seem to include it.

The hplip GUI tool crashes on start-up, so that's no help.

Question information

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HPLIP Edit question
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Solved by:
Aaron Albright
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message
Chris Rankin (rankincj) said : 		#2

I have finally found hp-check; it was masquerading as /usr/share/hplip/check.py. And unfortunately, it CRASHED while it was about half-way through. Here is all it wrote:

hp-check[3700]: info: :
Initializing. Please wait...
Fedora

11

scheduler is running

1.4rc1

Linux hypercube.modemnet 2.6.30.7 #1 PREEMPT Wed Sep 16 20:25:53 BST 2009 i686 i686 i386 GNU/Linux

hp-check[3700]: info: :
hp-check[3700]: info: :---------------
hp-check[3700]: info: :| SYSTEM INFO |
hp-check[3700]: info: :---------------
hp-check[3700]: info: :
hp-check[3700]: info: :Basic system information:
hp-check[3700]: info: :Linux hypercube.modemnet 2.6.30.7 #1 PREEMPT Wed Sep 16 20:25:53 BST 2009 i686 i686 i386 GNU/Linux

hp-check[3700]: info: :
hp-check[3700]: info: :Distribution:
hp-check[3700]: info: :fedora 11
hp-check[3700]: info: :
hp-check[3700]: info: :Checking Python version...
hp-check[3700]: info: :OK, version 2.6.0 installed
hp-check[3700]: info: :
hp-check[3700]: info: :Checking PyQt 4.x version...
hp-check[3700]: info: :OK, version 4.5.4 installed.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for CUPS...
hp-check[3700]: info: :Status: scheduler is running
hp-check[3700]: info: :Version: 1.4rc1
hp-check[3700]: info: :error_log is set to level: info
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dbus/python-dbus...
hp-check[3700]: info: :dbus daemon is running.
hp-check[3700]: info: :python-dbus version: 0.83.0
hp-check[3700]: info: :
hp-check[3700]: info: :
hp-check[3700]: info: :------------------------------------
hp-check[3700]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[3700]: info: :------------------------------------
hp-check[3700]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[3700]: info: :To install this dependency, execute this command:
hp-check[3700]: info: :su -c "yum -y -d 10 -e 1 install cupsddk cupsddk-drivers cupsddk-devel"
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: CUPS image - CUPS image development files...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: DBus - Message bus system...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libtool - Library building support services...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: libusb - USB library...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python devel - Python development files...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python XML libraries...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: SANE - Scanning library...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[3700]: info: :To install this dependency, execute this command:
hp-check[3700]: info: :su -c "yum -y -d 10 -e 1 install sane-backends-devel"
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[3700]: info: :OK, found.
hp-check[3700]: info: :
hp-check[3700]: info: :
hp-check[3700]: info: :----------------------
hp-check[3700]: info: :| HPLIP INSTALLATION |
hp-check[3700]: info: :----------------------
hp-check[3700]: info: :
hp-check[3700]: info: :
hp-check[3700]: info: :Currently installed HPLIP version...
hp-check[3700]: info: :HPLIP 3.9.8 currently installed in '/usr/share/hplip'.
hp-check[3700]: info: :
hp-check[3700]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[3700]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

hp-check[3700]: info: :
hp-check[3700]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[3700]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[3700]: info: :
hp-check[3700]: info: :Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such fi

I have temporarily reset the device URI to hp:/par/OfficeJet_Series_700?device=/dev/parport0 and am now seeing the following in the dmesg output whenever I try to print anything:

hpcups[3569]: segfault at 0 ip (null) sp bf8d79dc error 4 in hpcups[8048000+61000]

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#3

HPLIP was installed without parallel support:

pp-build=no

I've just updated this document for parallel support:

http://hplipopensource.com/node/217

Which will help walk you through enabling parallel support. Let me know if you have any issues/questions so I can improve the documentation.

Thanks!

Aaron

Revision history for this message
Chris Rankin (rankincj) said : 		#4

Yes, rebuilding the RPM with parallel port support enabled has done the trick. Thanks :-). I have also raised a bug with Fedora so that hopefully no-one else will get bitten by this.

Has the default value of --enable-pp-build in HPLIP's configure script changed recently from "yes" to "no"?

Revision history for this message
Chris Rankin (rankincj) said : 		#5

Thanks Aaron Albright, that solved my question.