HPLIP

I can't fax any file which has a non-english name

Asked by Raz Ziv

Hi,

When tring to fax a file which has a non-english character in its name, the file goes through the printing queue alright but never shows up in the "select files to send" list.
The "HP device manager" window remains responsive, but the cursor is of the "busy" shape.
When trying to fax through terminal in debug mode ("hp-sendfax -ldebug <file-name>") the last message displayed is:
"hp-sendfax[7055]: debug: Locking: /home/me/.hplip/hp-sendfax-Officejet_J6400_fax.lock"
compared to these lines which appear when sending an english-named file:
"hp-sendfax[7070]: debug: Locking: /home/me/.hplip/hp-sendfax-Officejet_J6400_fax.lock
hp-sendfax[7070]: debug: A new fax has arrived: /tmp/hpfax-tdWLNI (80)
hp-sendfax[7070]: debug: Magic=hplip_g3 Ver=1 Pages=1 hDPI=200 vDPI=200 Size=2 Res=2 Enc=2
hp-sendfax[7070]: debug: Adding file /tmp/hpfax-tdWLNI (application/hplip-fax,HPLIP Fax,a.pdf,1)" (and the fax may then be sent ok. yey!)

The problem is easily worked-around by simply renaming the file to english-only characters.
Is there some installation step that I missed, or is this a real bug?

I am running ubuntu Jaunty,
my printer is Officejet j6413
and the HPLIP version is 3.9.2

Thanks for the help,
and thanks for HPLIP!

Raz

Question information

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Status:
Solved
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HPLIP Edit question
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Solved by:
Aaron Albright
Solved:
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Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Raz,

What's the filename you are trying to fax that isn't working?

Please please run hp-check -t and post the output.

Thanks!

Aaron

Revision history for this message
Raz Ziv (raz-ziv) said : 		#2

Hi Aaron,

The file that won't be faxed is named "הי.txt". Also "hi הי.txt" won't be faxed. However, "hi.txt" will. They are all text files with the same content.

The ouput of "hp-check -t" is quoted below:
-------------------------begin quote----------------------------
me@me-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux me-laptop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 18:40:08 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libdbus-1-dev

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes build-essential

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes openssl

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libjpeg62-dev

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsnmp-dev

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libtool

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libusb-dev

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python2.5-dev

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsane-dev

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Officejet_J6400_fax
device_uri = hpfax:/net/Officejet_J6400_series?ip=10.0.0.2

[installation]
version = 3.9.2.49
date_time = 09/01/09 11:26:36

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Officejet_J6400
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/Officejet_J6400_series?ip=10.0.0.2
PPD: /etc/cups/ppd/Officejet_J6400.ppd
PPD Description: HP Officejet j6400 Series hpijs, 3.9.2
Printer status: printer Officejet_J6400 is idle. enabled since Fri 14 Aug 2009 11:38:15 AM IDT
Communication status: Good

Officejet_J6400_fax
-------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/net/Officejet_J6400_series?ip=10.0.0.2
PPD: /etc/cups/ppd/Officejet_J6400_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_J6400_fax is idle. enabled since Tue 01 Sep 2009 11:14:56 AM IDT
Communication status: Good

PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic CUPS-PDF Printer
Printer status: printer PDF is idle. enabled since Fri 07 Aug 2009 01:27:31 PM IDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `v4l:/dev/video0' is a Noname USB 2.0 Camera virtual device
device `hpaio:/net/Officejet_J6400_series?ip=10.0.0.2' is a Hewlett-Packard Officejet_J6400_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
 -----------

error: 12 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd
sudo aptitude install --assume-yes libdbus-1-dev
sudo aptitude install --assume-yes build-essential
sudo aptitude install --assume-yes openssl
sudo aptitude install --assume-yes libjpeg62-dev
sudo aptitude install --assume-yes libsnmp-dev
sudo aptitude install --assume-yes libtool
sudo aptitude install --assume-yes libusb-dev
sudo aptitude install --assume-yes python2.5-dev
sudo aptitude install --assume-yes libsane-dev

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
me@me-laptop:~$
-------------------------end quote----------------------------

Raz

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Raz,

We can reproduce this. I'm adding this to our possible features to add. Although I can't give you any ETA on when/if this will be fixed.

Sorry for the inconvenience.

Aaron

Revision history for this message
Raz Ziv (raz-ziv) said : 		#4

Thanks Aaron Albright, that solved my question.