HPLIP

HP Envy 6000 Unable to print black ink

Asked by Andrew Perry

Color prints fine, it's just the black that doesn't work. I works fine in my Windows partition, but not in Arch. Both color and black ink are recognized in HP Device Manager.

I have installed the following packages to try to get this working:
cups cups-pdf hplip pyqt5 libusb-compat sane wget

Here is my hp-check -t:
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/andrew/hp-check.log

HP Linux Imaging and Printing System (ver. 3.23.12)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 0-rolling version is not supported. Using 0-0 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 6.8.5-arch1-1 #1 SMP PREEMPT_DYNAMIC Thu, 11 Apr 2024 01:47:33 +0000 GNU/Linux
 Host: woofbitch
 Proc: 6.8.5-arch1-1 #1 SMP PREEMPT_DYNAMIC Thu, 11 Apr 2024 01:47:33 +0000 GNU/Linux
 Distribution: 0 rolling
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 0 distro rolling version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.23.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.23.12
html=/usr/share/doc/hplip-3.23.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan =

[fax]
email_address =
voice_phone =

[installation]
date_time = 04/14/24 10:39:00
version = 3.23.12

[last_used]
device_uri = "hp:/usb/ENVY_6000_series?serial=TH2BQGM05X"
printer_name = ENVY_6000
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1711587018
notify_upgrade = false
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.4.7 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.03.0 OK -
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.3.0 OK -
 dbus DBus - Message bus system REQUIRED - 1.14.10 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 124 OK -
 network network -wget OPTIONAL - 1.24.5 OK -
 avahi-utils avahi-utils OPTIONAL - 0.8 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.4.7 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.4.7 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.39' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - 1.3.0 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.3.0 OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9.4 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.2.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.11.8 OK -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
 python3-xml Python XML libraries REQUIRED - 2.6.2 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.11.8 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 10.2.0 OK -
 error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'python3-reportlab needs to be installed'

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.7 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 13.2.1 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.4.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.23.12 OK -
 hpmudext IO-Extension REQUIRED - 3.23.12 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.23.12 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.23.12 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `v4l:/dev/video2' is a Noname Lenovo FHD Webcam: Lenovo FHD W virtual device
device `v4l:/dev/video0' is a Noname 3D Camera: eTronVideo virtual device
device `hpaio:/usb/ENVY_6000_series?serial=TH2BQGM05X' is a Hewlett-Packard ENVY_6000_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------- -------------------------------------------
  hp:/usb/ENVY_6000_series?serial=TH2BQGM05X HP ENVY 6000 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ENVY_6000
---------
Type: Printer
Device URI: hp:/usb/ENVY_6000_series?serial=TH2BQGM05X
PPD: /etc/cups/ppd/ENVY_6000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_6000.ppd ppd file
PPD Description:
Printer status: printer ENVY_6000 is idle. enabled since Sun 14 Apr 2024 10:38:07 AM EDT
Communication status: Good

--------------
| PERMISSION |
--------------

USB ENVY_6000 Required - - OK Node:'/dev/bus/usb/001/002' Perm:' root lp rw- rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 5
Total Warnings: 0

Question information

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Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.