The printer says "Checking device etc." and has been doing this for several hours.

Asked by Linda Swain

The printer says, "Checking device, this process may take several minutes. Do not turn off this device, do not open or close any covers." This has been on the printer for several hours now. Thanks for your help.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#1

Linda,

This sounds like a hardware problem. The HP Linux Imaging and Printing project only provides driver support and assistance.

Please contact HP Total Care from http://www.hp.com for more assistance.

Aaron

Can you help with this problem?

Provide an answer of your own, or ask Linda Swain for more information if necessary.

To post a message you must log in.