Fax did not setup when I installed HPLIP

Asked by Fred

HP Officejet 7310 All in One
Prints fine!
Scans Fine!
Fax not working )-;

Can you tell me how to fix my fax issue.
I'm using Fedora 10
I did the install for HPLIP.
Printing is working as well as scanner. Fax does not work or show up. Looking at the report from hp-check -t it would seem the fax did not set up for some reason.
I use Open Office and would like to be able to fax from the Applications.
The only problem I noticed after the install was on the reboot I got the error message stating HPLIP was not in the system tray. Not sure what caused this. When I look under my, Applications, Accessories the HP Device Manager is listed. When I open it there is a list for, Print, Scan, Print test page, Cups View Printer and Device Information, Align Cartridges, Clean Cartridges, Color Calibration, Open Printers WEB Page in Browser, Visit HPLIP Support Website and Help.
Nor reference to FAX.
Clicking on Cups View Printer and Device Information shows Model Data Static, key, fax-type, value 1
When I try Device Discovery and select network/Ethernet/Wireless network (direct connection or JetDirect) then click on next, no devices are discovered.
I know the address is correct because I can scan and print.
Any suggestions on how to get the Fax working?
Thanks, Fred

------------start of hp-check -t -----------------------------

[fred@homeone ~]$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux homeone.localdomain 2.6.27.29-170.2.78.fc10.i686 #1 SMP Fri Jul 31 04:40:15 EDT 2009 i686 athlon i386 GNU/Linux

Distribution:
fedora 10

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.10
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/net/Officejet_7300_series?ip=192.168.0.102"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 08/13/2009 13:52:56

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HPOfficeJet7310
---------------
Type: Unknown
Device URI: socket://192.168.0.102:9100
PPD: /etc/cups/ppd/HPOfficeJet7310.ppd
PPD Description: HP Officejet 7300 series Foomatic/hpijs, hpijs 2.8.7
Printer status: printer HPOfficeJet7310 is idle. enabled since Thu 13 Aug 2009 07:37:51 AM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

Officejet_7300
--------------
Type: Printer
Device URI: hp:/net/Officejet_7300_series?ip=192.168.0.102
PPD: /etc/cups/ppd/Officejet_7300.ppd
PPD Description: HP Officejet 7300 Series Foomatic/hpijs, hpijs 2.8.12
Printer status: printer Officejet_7300 is idle. enabled since Thu 09 Apr 2009 04:42:02 PM EDT
Communication status: Good

Officejet_7300_fax
------------------
Type: Unknown
Device URI: socket://192.168.0.102:9100
PPD: /etc/cups/ppd/Officejet_7300_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_7300_fax is idle. enabled since Fri 07 Aug 2009 02:40:48 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Officejet_7300_series?ip=192.168.0.102' is a Hewlett-Packard Officejet_7300_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

fred sys lp

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
[fred@homeone ~]$

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Fred
Solved:
Last query:
Last reply:
Revision history for this message
Hartmut (hartmut-krummrei) said :
#1

Hi Fred,

you have "installed" the printer with cups? These lines could tell you the fault.

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

To install the device, try this:
delete every printer from cups and use (as root) hp-setup. Then you'll find a fax-device within hp-devicemanager and a pax-printer in the print-dialog.

Hartmut

Revision history for this message
Fred (fastfred) said :
#2

Hello:
Used Cups to delete all printers.
Opened Terminal.
Logged in as SU.
Ran HP-setup
From the HP-Setup window I used the network search feature for finding devices on the network.
No devices were found.
Hear is a print out of the Terminal Screen:

[fred@homeone ~]$ su
Password:
[root@homeone fred]# hp-setup

HP Linux Imaging and Printing System (ver. 3.9.8)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

QGtkStyle cannot be used together with the GTK_Qt engine.
Qt: Session management error: None of the authentication protocols specified are supported
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=4, search=(None) desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=3, search=(None) desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=2, search=(None) desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=1, search=(None) desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=1, search=socket://192.168.0.102:9100 desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=2, search=socket://192.168.0.102:9100 desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=3, search=socket://192.168.0.102:9100 desc=0, method=mdns)
error: No devices found on bus: net
Searching... (bus=net, timeout=10, ttl=4, search=socket://192.168.0.102:9100 desc=0, method=mdns)
error: No devices found on bus: net

Any suggestions?
Thanks, Fred Walker

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#3

Fred,

Depending on your network configuration hp-setup may not detect the printer automatically. Please select "Show Advanced Options" and select Manual Discovery from hp-setup to configure the printer.

Aaron

Revision history for this message
Fred (fastfred) said :
#4

Hello:
Almost there!
I had to use 192.168.0.102 in the Manual Discovery mode.
I first tried socket://192.168.0.102:9100 which did not work.
I then tried 192.168.0.102:9100 which did not work.
Finally I tried 192.168.0.102 which found the printer.
I followed the prompts and added a name & description for the printer and fax.
When I go to print I see the printer as well as the FAX as a choice.
When I select print the file prints.
when I select the FAX it seems to send the file but nothing else happens.
I tried this from Open Office.
Do I need to set-up something in Open Office so it will ask for a FAX number to dial or what?
Will this have to be set-up every time I try to FAX or will the printer ask for a fax number?
Thanks for your help, Fred

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#5

This article provides information on how to fax:

http://hplipopensource.com/node/180

Hope this helps!

Aaron

Revision history for this message
Fred (fastfred) said :
#6

I will try your suggestions and see if one of them solves the problem.

However I found out today that the ability to print on both sides of a page is not working. I went in to Hp Device Manager and made the changes that should allow for two side printing but it is still not working. This did work under CUPS. I thought it was a problem within Firefox but when I checked all the Print related settings I noticed there is no parameter reference for printing on two sides of a page in the print.print_XXXXX configurations. I do not know if this is a Bug in Firefox or if it is related to something not working in Hp Device Manager. I did try the recommended fix under Firefox by resetting the print.print function but the reset did not fix the issue.
I also checked on two side printing under Open Office and that feature is not working. This also worked using CUPs.
I think there is something wrong in the Hp Device Manager. It seems it is not sending the configuration information to the printer with the print command from any application. When I look at the print settings under Hp Device Manager the correct configuration for two side printing is there along with the long edge setting. HP Officejet 7300 Series (printer),
Print Settings (Tab),
Basic:
Page Orientation = Portrait, Duples (Print on both sides of the page) = Two sided (long edge), Output Order (Print last page first) = Normal (Print first page first)
General:
Media Size = Letter 8.5 X 11in, Double -Sided Printing = Long Edge (Standard), Media Source = Auto-Select
Do you have any suggestions?
Thanks, Fred

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said :
#7

For duplex printing you have to be sure to select the papersize letter autoduplex and be sure that duplex is enabled (which it looks like you did).

In theory, selecting the autoduplex papersize should get you duplexing.

Hope this helps.

Aaron

Revision history for this message
Fred (fastfred) said :
#8

OK! It seems starting HP-Device Manager allows me to fax from Open Office. (-;
The duplex printing problem was not having Duplexer installed, checked in the appropriate box. I would have thought the application would receive this information from the printer but it did not.
This means you have to go into not only your applications and set them up for duplex (two Sided) printing, you must tell HP-Device Manager you have a duplexer installed on your printer. It will not discover this when it queries the printer!

Seems all is working, Thanks for your help, Fred