HPLIP

PhotoSmart C3180 can scan but not print

Asked by Spiros

I installed hplip on my Sabayon to work with my Photosmart C3180 (which under Ubuntu works fine). Now I can scan, but I cannot print. When for example I try to print the test page, hplip says: "Device communication error (error code 5012)".

Output of hp-check -t:
[code]
---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux spib 2.6.29-sabayon #1 SMP Mon Jul 20 13:33:54 UTC 2009 x86_64 Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz GenuineIntel GNU/Linux

Distribution:
gentoo n/a

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.4 installed

Checking PyQt 4.x version...
OK, version 4.5.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.10
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/libexec/cups/backend
cupsfilter=/usr/libexec/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=no
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Photosmart_C3100
device_uri = hp:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9

[installation]
version = 3.9.2.49
date_time = 08/08/09 01:31:53

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------------------------- ------------------------------------------
  hp:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9 HP Photosmart C3100 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C3100
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9
PPD: /etc/cups/ppd/Photosmart_C3100.ppd
PPD Description: HP PS c3100 Series hpijs, hpijs 3.9.2.49
Printer status: printer Photosmart_C3100 now printing Photosmart_C3100-0. enabled since sab 08 ago 2009 01:31:32 UTC
Communication status: Good

Stampante
---------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9
PPD: /etc/cups/ppd/Stampante.ppd
PPD Description: HP PS c3100 Series hpijs, hpijs 3.9.2.49
Printer status: printer Stampante now printing Stampante-0. enabled since sab 08 ago 2009 00:44:10 UTC
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9' is a Hewlett-Packard Photosmart_C3100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x171d at 003:002:
    Device URI: hp:/usb/HP_Integrated_Module?serial=0
    Device node: /dev/bus/usb/003/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/002
# owner: root
# group: usb
user::rw-
group::rw-
other::r--

HP Device 0x5611 at 002:002:
    Device URI: hp:/usb/Photosmart_C3100_series?serial=MY71MD42ZK04P9
    Device node: /dev/bus/usb/002/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/002
# owner: root
# group: scanner
user::rw-
group::rw-
other::r--

-----------
| SUMMARY |
-----------

error: 1 error or warning.
[/code]

Question information

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Status:
Answered
For:
HPLIP Edit question
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Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

This is probably a permissions problem.

Run groups and post the output.

Also it looks the usb permissions are set to 0664. You may need to change this to 0666.

You can edit the file /etc/udev/rules.d/55-hpmud.rules and change the 0664 to 0666. Then disconnect and reconnect your printer and you might have more luck.

Hope this helps!

Thanks for your support of HPLIP--we appreciate it.

Aaron

Revision history for this message
Spiros (spiros88) said : 		#2

My groups: disk lp wheel floppy cron audio cdrom dialout video games cdrw usb users haldaemon plugdev scanner entropy pulse-access pulse-rt pulse crontab vboxusers polkituser.
So: yes, I'm in usb group.

Then: when I attach my printer dmesg says: "usblp0: USB Bidirectional printer dev 4 if 1 alt 0 proto 2 vid 0x03F0 pid 0x5611"
So I control the permissions of /dev/usblp0, which is a link to /dev/usb/lp0:

lrwxrwxrwx 1 root root 7 13 ago 13:04 /dev/usblp0 -> usb/lp0
crw-rw---- 1 root lp 180, 0 13 ago 13:04 /dev/usb/lp0

I also am in group lp, so I have write permissions on /dev/usb/lp0.

Yes, it seems to be a permissions problem, but I don't understand which file is related to the problem.

Revision history for this message
Linus Araque (linus-araque) said : 		#3

Hi Spiros -

Sabayon isn't fully supported by HPLIP, but we should be able to resolve this issue.

The file which Aaron was having you modify is: /etc/udev/rules.d/55-hpmud.rules. Change the following line..

# Check for AiO products (0x03f0xx11).
SYSFS{idVendor}=="03f0", SYSFS{idProduct}=="??11", OWNER="lp", GROUP="lp", MODE="660"

.. to this in order to pick up the permissions change.

# Check for AiO products (0x03f0xx11).
SYSFS{idVendor}=="03f0", SYSFS{idProduct}=="??11", OWNER="lp", GROUP="lp", MODE="666"

You'll need to disconnect and reconnect your printer after making this change.
-Linus

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