HPLIP

HPLIP installation under PCllinuxOS 2009

Asked by Peter Nancarrow

I am attempting to use HP printer management for a Deskjet 5940 printer in a PCLinuxOS 2009 operating system. Running the HP Printer Management Application consistently gives an error message window stating “No Installed HP Devices Found”. All dependencies called for by hp-test are fulfilled except for an apparently missing 'DBus', but my OS includes dbus (and dbus-X11, although not dbus-sharp). I have tried removing and reinstalling the printer under HPLIP, CUPS and Printerdrake, but the error persists. Any help would be welcome.

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Revision history for this message
Peter Nancarrow (peter-h-nancarrow) said : 		#1

This is the content of the hp-check (NOT hp-test) log

hp-check[16645]: info: :
Initializing. Please wait...
scheduler is running

1.3.10

Linux localhost 2.6.26.8.tex3 #1 SMP Mon Jan 12 04:33:38 CST 2009 i686 AMD Athlon(tm) processor GNU/Linux

hp-check[16645]: info: :
hp-check[16645]: info: :---------------
hp-check[16645]: info: :| SYSTEM INFO |
hp-check[16645]: info: :---------------
hp-check[16645]: info: :
hp-check[16645]: info: :Basic system information:
hp-check[16645]: info: :Linux localhost 2.6.26.8.tex3 #1 SMP Mon Jan 12 04:33:38 CST 2009 i686 AMD Athlon(tm) processor GNU/Linux
hp-check[16645]: info: :
hp-check[16645]: info: :Distribution:
hp-check[16645]: info: :pclinuxos 2009
hp-check[16645]: info: :
HPOJ running?
hp-check[16645]: info: :No, HPOJ is not running (OK).
hp-check[16645]: info: :
hp-check[16645]: info: :Checking Python version...
hp-check[16645]: info: :OK, version 2.5.2 installed
hp-check[16645]: info: :
hp-check[16645]: info: :Checking PyQt 4.x version...
hp-check[16645]: info: :OK, version 4.5 installed.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for CUPS...
hp-check[16645]: info: :Status: scheduler is running
hp-check[16645]: info: :Version: 1.3.10
hp-check[16645]: info: :error_log is set to level: info
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dbus/python-dbus...
hp-check[16645]: info: :dbus daemon is running.
hp-check[16645]: info: :python-dbus version: 0.83.0
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :------------------------------------
hp-check[16645]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[16645]: info: :------------------------------------
hp-check[16645]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libtool - Library building support services...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: libusb - USB library...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: ppdev - Parallel port support kernel module....
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python ctypes - A foreign function library for Python...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python devel - Python development files...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python XML libraries...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: SANE - Scanning library...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :----------------------
hp-check[16645]: info: :| HPLIP INSTALLATION |
hp-check[16645]: info: :----------------------
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :Currently installed HPLIP version...
hp-check[16645]: info: :HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
hp-check[16645]: info: :
hp-check[16645]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[16645]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt3
qt3=yes
qt4=no

hp-check[16645]: info: :
hp-check[16645]: info: :Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such file or directory
hp-check[16645]: info: :
hp-check[16645]: info: :-------------------------------
hp-check[16645]: info: :| DISCOVERED PARALLEL DEVICES |
hp-check[16645]: info: :-------------------------------
hp-check[16645]: info: :
hp-check[16645]: info: :No devices found.
hp-check[16645]: info: :
hp-check[16645]: info: :--------------------------
hp-check[16645]: info: :| DISCOVERED USB DEVICES |
hp-check[16645]: info: :--------------------------
hp-check[16645]: info: :
hp-check[16645]: info: : Device URI Model
hp-check[16645]: info: : ----------------------------------------- ----------------------
hp-check[16645]: info: : hp:/usb/Deskjet_5900_series?serial=CN67E1 HP Deskjet 5900 series
  Z1PS04KF
hp-check[16645]: info: :
hp-check[16645]: info: :---------------------------------
hp-check[16645]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[16645]: info: :---------------------------------
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :HPD5900hpijs
hp-check[16645]: info: :------------
hp-check[16645]: info: :Type: Printer
hp-check[16645]: info: :Installed in HPLIP?: Yes, using the hp: CUPS backend.
hp-check[16645]: info: :Device URI: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF
hp-check[16645]: info: :PPD: /etc/cups/ppd/HPD5900hpijs.ppd
hp-check[16645]: info: :PPD Description: HP Deskjet 5900 Series hpijs, hpijs 3.9.2
hp-check[16645]: info: :Printer status: printer HPD5900hpijs is idle. enabled since Wed 15 Jul 2009 20:43:46 BST
hp-check[16645]: info: :Communication status: Good
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :----------------------
hp-check[16645]: info: :| SANE CONFIGURATION |
hp-check[16645]: info: :----------------------
hp-check[16645]: info: :
hp-check[16645]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[16645]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking output of 'scanimage -L'...
hp-check[16645]: info: :device `v4l:/dev/video0' is a Noname BT878 video (Hauppauge (bt878)) virtual device

hp-check[16645]: info: :
hp-check[16645]: info: :---------------------
hp-check[16645]: info: :| PYTHON EXTENSIONS |
hp-check[16645]: info: :---------------------
hp-check[16645]: info: :
hp-check[16645]: info: :Checking 'cupsext' CUPS extension...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking 'pcardext' Photocard extension...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking 'hpmudext' I/O extension...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :Checking 'scanext' SANE scanning extension...
hp-check[16645]: info: :OK, found.
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :-----------------
hp-check[16645]: info: :| USB I/O SETUP |
hp-check[16645]: info: :-----------------
hp-check[16645]: info: :
hp-check[16645]: info: :
hp-check[16645]: info: :Checking for permissions of USB attached printers...
hp-check[16645]: info: :
HP Device 0x8704 at 001:003:
hp-check[16645]: info: : Device URI: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF
hp-check[16645]: info: : Device node: /dev/bus/usb/001/003
hp-check[16645]: info: : Mode: 0660
hp-check[16645]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: petern
# group: usb
user::rw-
group::rw-
mask::rw-
other::---

hp-check[16645]: info: :
hp-check[16645]: info: :-----------
hp-check[16645]: info: :| SUMMARY |
hp-check[16645]: info: :-----------
hp-check[16645]: info: :
error: 1 error or warning.
hp-check[16645]: info: :
hp-check[16645]: info: :Please refer to the installation instructions at:
hp-check[16645]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[16645]: info: :
hp-check[16645]: info: :Done.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#2

Please run hp-toolbox -g and post the output. It will be rather long. I'm not seeing any errors in the hp-check that would stop hp-toolbox from running so I'd like to look at the hp-toolbox log to see if we can get any hints.

Thanks!

Aaron

Revision history for this message
Peter Nancarrow (peter-h-nancarrow) said : 		#3

Thanks for your response. This is the output from hp-toolbox -g; at the line

              hp-toolbox(UI)[6481]: debug: Removals (2):

the HP Toolbox window came up with its error message 'No HP devices found'

Do you want me to go through the printer install process from that GUI window? If so, I presume I need to uninstall the printer first.

Awaiting your further comments.

HP Linux Imaging and Printing System (ver. 3.9.2)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-toolbox[6481]: debug: Parent PID=6481
hp-toolbox(dbus)[6482]: debug: Entering main loop...
hp-toolbox(UI)[6481]: debug: Using system locale: en_GB
hp-toolbox(UI)[6481]: debug: Trying to load .qm file for en_GB.utf8 locale.
hp-toolbox(UI)[6481]: debug: Name of .qm file: hplip_en_GB.qm
hp-toolbox(UI)[6481]: debug: Using default 'C' locale
hp-toolbox(UI)[6481]: debug: Initializing toolbox UI (Qt3)...
hp-toolbox(UI)[6481]: debug: HPLIP Version: 3.9.2
hp-toolbox(UI)[6481]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-toolbox(UI)[6481]: debug: dbus enabled
hp-toolbox(UI)[6481]: debug: Setting up read_pipe
hp-toolbox(UI)[6481]: debug: Loading user settings...
hp-toolbox(UI)[6481]: debug: Print command: hp-print -p%PRINTER%
hp-toolbox(UI)[6481]: debug: PCard command: hp-unload -d %DEVICE_URI%
hp-toolbox(UI)[6481]: debug: Fax command: hp-sendfax -d %FAX_URI%
hp-toolbox(UI)[6481]: debug: FAB command: hp-fab
hp-toolbox(UI)[6481]: debug: Copy command: hp-makecopies -d %DEVICE_URI%
hp-toolbox(UI)[6481]: debug: Scan command: xsane -V %SANE_URI%
hp-toolbox(UI)[6481]: debug: Auto refresh: False
hp-toolbox(UI)[6481]: debug: Auto refresh rate: 30
hp-toolbox(UI)[6481]: debug: Auto refresh type: 0
hp-toolbox(UI)[6481]: debug: FAB command: hp-fab
hp-toolbox(UI)[6481]: debug: Starting GUI loop...
hp-toolbox(UI)[6481]: debug: Rescanning device list...
hp-toolbox(UI)[6481]: debug: Adds:
hp-toolbox(UI)[6481]: debug: Removals (1):
hp-toolbox(UI)[6481]: debug: Updates:
hp-toolbox(UI)[6481]: debug: Removals (2):
hp-toolbox(UI)[6481]: debug: Cleaning up child processes.
hp-toolbox(UI)[6481]: debug: Update thread: exit
hp-toolbox(UI)[6481]: debug: Killing child toolbox process (pid=6482)...
hp-toolbox(UI)[6481]: debug: Unlocking: /home/petern/.hplip/hp-toolbox.lock

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#4

Did you configure the printer using hp-setup? Is it possible to install the latest HPLIP (3.9.6b) and try that?

Can you delete the printer queues and then run hp-setup to configure the printer again?

Thanks!

Aaron

Revision history for this message
Peter Nancarrow (peter-h-nancarrow) said : 		#5

Thanks for your message as below.

I have tried the following sequence:

1) Remove printer using CUPS
2) Stop CUPS via system configuration
3) Restart CUPS (so no printer, no queue)
4) Use hp-setup to re-install printer

I then get to the stage where the PPD file is called for, and
select the file HP-Deskjet_5940-hpijs.ppd. When I click to accept
the selection, I then get an alarm box which tells me "Printer queue
setup failed", but when I close the box the HP Device Manager informs
me that the printer has been successfully installed on my system.
However, on re-opening HP Device Manager, it still fails to detect
the printer.

Any ideas? As a non systems man, I'm a little reluctant to use software
which isn't on the distro repositories.

Regards,

Peter N.

Aaron Albright wrote:
> Your question #77639 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/77639
>
> Status: Open => Needs information
>
> Aaron Albright requested for more information:
> Did you configure the printer using hp-setup? Is it possible to install
> the latest HPLIP (3.9.6b) and try that?
>
> Can you delete the printer queues and then run hp-setup to configure the
> printer again?
>
> Thanks!
>
> Aaron
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#6

Lets try deleting the printer queue, then run hp-setup -g and post the entire output.

I'd like to see what hp-setup is doing and what the error is more specifically.

Thanks!

Aaron

Revision history for this message
Peter Nancarrow (peter-h-nancarrow) said : 		#7

OK Aaron, here it is!

I (once again) deleted the printer and stopped/re-started CUPS to eliminate the queue. Then I ran hp-setup -g. Here is the Konsole output from the process.

[petern@localhost ~]$ hp-setup -g

HP Linux Imaging and Printing System (ver. 3.9.2)
Printer/Fax Setup Utility ver. 8.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-setup[6230]: debug: param=
hp-setup[6230]: debug: Using system locale: en_GB
hp-setup[6230]: debug: Trying to load .qm file for en_GB.utf8 locale.
hp-setup[6230]: debug: Name of .qm file: hplip_en_GB.qm
hp-setup[6230]: debug: Using default 'C' locale
hp-setup[6230]: debug: ******************** showPage(ConnectionPage) ********************
hp-setup[6230]: debug: --> ConnectionPage
hp-setup[6230]: debug: ******************** showPage(ProbedDevicesPage) ********************
hp-setup[6230]: debug: ConnectionPage --> ProbedDevicesPage
hp-setup[6230]: debug: Updating probed devices list...
hp-setup[6230]: debug: usb
hp-setup[6230]: debug: Probing bus: usb
hp-setup[6230]: debug: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF
hp-setup[6230]: debug: Cache miss: deskjet_5900_series
hp-setup[6230]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-setup[6230]: debug: Searching for section [deskjet_5900_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[6230]: debug: Found section [deskjet_5900_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[6230]: debug: {'hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF': ('HP Deskjet 5900 series', 'HP Deskjet 5900 series USB CN67E1Z1PS04KF HPLIP', 'MFG:HP;MDL:Deskjet 5900 series;CLS:PRINTER;DES:Deskjet 5900 series;SN:CN67E1Z1PS04KF;')}
hp-setup[6230]: debug: {'copy-type': 0, 'scan-type': 0, 'r6-agent3-kind': 3, 'r4-agent2-kind': 3, 'r3-agent1-type': 1, 'r7-agent2-kind': 3, 'r2-agent1-type': 1, 'pcard-type': 0, 'r1-agent1-type': 1, 'r6-agent4-kind': 3, 'r1-agent4-sku': '100 (C9368AN)', 'r7-agent1-kind': 3, 'color-cal-type': 3, 'r1-agent3-sku': '99 (C9369WN)', 'status-dynamic-counters': 1, 'r4-agent4-kind': 3, 'r3-agent4-kind': 3, 'r5-agent4-kind': 3, 'r7-agent4-kind': 3, 'r5-agent2-kind': 3, 'align-type': 1, 'r6-agent2-sku': '134 (C8766HN)/135 (C9363HN)', 'support-ver': '0.9.5', 'r0-agent3-kind': 3, 'r4-agent3-type': 3, 'r5-agent1-sku': '129 (C9364HN)/131 (C8765HN)', 'r1-agent2-type': 2, 'r6-agent1-sku': '129 (C9364HN)/131 (C8765HN)', 'r0-agent4-type': 10, 'r1-agent2-sku': '95 (C8766WN)/97 (C9363WN)', 'r1-agent3-kind': 3, 'support-type': 2, 'r0-agent1-type': 1, 'plugin-reason': 0, 'r7-agent1-sku': '851 (C9364ZN)/852 (C8765ZN)', 'r2-agent4-type': 10, 'r0-agent1-kind': 3, 'r3-agent3-type': 3, 'r3-agent3-sku': '99 (C9369WN)', 'r7-agent3-sku': '858 (C9369ZN)', 'r6-agent2-kind': 3, 'r7-agent1-type': 1, 'r4-agent3-kind': 3, 'io-mode': 1, 'r1-agent2-kind': 3, 'r1-agent3-type': 3, 'r5-agent4-sku': '100 (C9368AN)', 'r3-agent4-type': 10, 'r7-agent3-type': 3, 'r7-agent4-sku': '100 (C9368AN)', 'r2-agent4-sku': '100 (C9368AN)', 'pq-diag-type': 0, 'r5-agent2-sku': '134 (C8766HN)/135 (C9363HN)', 'support-subtype': 14544, 'r2-agent3-kind': 3, 'r-type': 1, 'r5-agent3-type': 3, 'r4-agent1-type': 1, 'r1-agent4-kind': 3, 'plugin': 0, 'usb-pid': 34564, 'r0-agent3-sku': '99 (C9369WN)', 'embedded-server-type': 0, 'r0-agent2-kind': 3, 'r2-agent1-sku': '98 (C9364WN)/96 (C8767WN)', 'r3-agent1-kind': 3, 'r2-agent4-kind': 3, 'io-support': 2, 'support-released': True, 'usb-vid': 1008, 'r4-agent1-kind': 3, 'r0-agent4-kind': 3, 'r6-agent1-type': 1, 'fw-download': False, 'r2-agent1-kind': 3, 'r5-agent1-kind': 3, 'r5-agent4-type': 10, 'r3-agent3-kind': 3, 'panel-check-type': 0, 'r1-agent1-kind': 3, 'tech-class': ['DJGenericVIP'], 'r5-agent2-type': 2, 'r6-agent4-type': 10, 'r3-agent4-sku': '100 (C9368AN)', 'r6-agent3-sku': '138 (C9369HN)', 'power-settings': 0, 'r6-agent3-type': 3, 'model4': 'HP Deskjet 5943 Photo Printer', 'r0-agent2-type': 2, 'r4-agent3-sku': '348 (C9369EN)', 'tech-subclass': ['Normal'], 'r4-agent4-sku': '100 (C9368AN)', 'r4-agent2-sku': '344 (C9363EN)/343 (C8766EN)', 'scan-style': 0, 'r7-agent4-type': 10, 'r5-agent3-sku': '138 (C9369HN)', 'r6-agent1-kind': 3, 'r3-agent1-sku': '98 (C9364WN)/96 (C8767WN)', 'r4-agent2-type': 2, 'r0-agent3-type': 3, 'clean-type': 1, 'r5-agent3-kind': 3, 'r7-agent2-sku': '857 (C9363ZN)/855 (C8766ZN)', 'r3-agent2-type': 2, 'fax-type': 0, 'model3': 'HP Deskjet 5940xi Photo Printer', 'model2': 'HP Deskjet 5940 Photo Printer', 'model1': 'HP Deskjet 5938 Photo Printer', 'tech-type': 2, 'monitor-type': 0, 'r5-agent1-type': 1, 'r3-agent2-sku': '95 (C8766WN)/97 (C9363WN)', 'r3-agent2-kind': 3, 'job-storage': 0, 'r2-agent2-sku': '95 (C8766WN)/97 (C9363WN)', 'r2-agent3-sku': '99 (C9369WN)', 'r0-agent2-sku': '95 (C8766WN)/97 (C9363WN)', 'r1-agent4-type': 10, 'r0-agent1-sku': '98 (C9364WN)/96 (C8767WN)', 'r2-agent2-type': 2, 'r4-agent4-type': 10, 'r7-agent2-type': 2, 'status-battery-check': 0, 'r2-agent3-type': 3, 'r6-agent4-sku': '100 (C9368AN)', 'r7-agent3-kind': 3, 'r2-agent2-kind': 3, 'icon': 'Deskjet_5900_series.png', 'r4-agent1-sku': '337 (C9364EN)/338 (C8765EN)', 'r1-agent1-sku': '98 (C9364WN)/96 (C8767WN)', 'linefeed-cal-type': 0, 'status-type': 2, 'io-mfp-mode': 6, 'r6-agent2-type': 2, 'r0-agent4-sku': '100 (C9368AN)'}
hp-setup[6230]: debug: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF
hp-setup[6230]: debug: ******************** showPage(PPDPage) ********************
hp-setup[6230]: debug: ProbedDevicesPage --> PPDPage
hp-setup[6230]: debug: Unable to open file installer/distros.dat for reading.
hp-setup[6230]: debug: []
hp-setup[6230]: debug: Plug-in version=3.9.2
hp-setup[6230]: debug: Plug-in=hplip-3.9.2-plugin.run
hp-setup[6230]: debug: (CUPS 1.2.x) Getting list of PPDs using CUPS_GET_PPDS...
hp-setup[6230]: debug: CUPS PPD base path = /usr/share/cups/model
hp-setup[6230]: debug: Foomatic PPD base path = /usr/share/ppd
hp-setup[6230]: debug: Matching PPD list to model deskjet_5900_series...
hp-setup[6230]: debug: []
error: No PPD found for model deskjet_5900_series. Trying old algorithm...
hp-setup[6230]: debug: 1st stage edit distance match
hp-setup[6230]: debug: Determining edit distance from deskjet_5900 (only showing edit distances < 4)...
hp-setup[6230]: debug: Min. dist = 2147483647
hp-setup[6230]: debug: {}
hp-setup[6230]: debug: []
error: No PPD found for model deskjet_5900 using old algorithm.
hp-setup[6230]: debug: None
error: PPD not file found. An appropriate PPD file could not be found. Please check your HPLIP install, use <i>Select Other...</i>, or download one from linuxprinting.org.
hp-setup[6230]: debug: Matching PPD list to model deskjet_5900_series...
hp-setup[6230]: debug: []
error: No PPD found for model deskjet_5900_series. Trying old algorithm...
hp-setup[6230]: debug: 1st stage edit distance match
hp-setup[6230]: debug: Determining edit distance from deskjet_5900 (only showing edit distances < 4)...
hp-setup[6230]: debug: dist('deskjet_5940') = 1
hp-setup[6230]: debug: Min. dist = 1
hp-setup[6230]: debug: {u'/usr/share/ppd/HP/HP-DeskJet_5940-hpijs.ppd': 'HP DeskJet 5940 Foomatic/hpijs (recommended)'}
hp-setup[6230]: debug: [(u'/usr/share/ppd/HP/HP-DeskJet_5940-hpijs.ppd', 'HP DeskJet 5940 Foomatic/hpijs (recommended)')]
hp-setup[6230]: debug: One match found.
hp-setup[6230]: debug: (u'/usr/share/ppd/HP/HP-DeskJet_5940-hpijs.ppd', '')
hp-setup[6230]: debug: /usr/share/ppd/HP/HP-DeskJet_5940-hpijs.ppd
hp-setup[6230]: debug: ******************** showPage(PrinterNamePage) ********************
hp-setup[6230]: debug: PPDPage --> PrinterNamePage
hp-setup[6230]: debug: {}
hp-setup[6230]: debug: Deskjet_5900
hp-setup[6230]: debug: ******************** showPage(FinishedPage) ********************
hp-setup[6230]: debug: PrinterNamePage --> FinishedPage
hp-setup[6230]: debug: addPrinter('Deskjet_5900', 'hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF', 'Local', '/usr/share/ppd/HP/HP-DeskJet_5940-hpijs.ppd', '', 'USB_Deskjet')
hp-setup[6230]: debug: addPrinter() returned (1, client-error-bad-request)
hp-setup[6230]: debug: {}
error: Printer queue setup failed. Please restart CUPS and try again.
hp-setup[6230]: debug: Device URI: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF
hp-setup[6230]: debug: Printer: None
hp-setup[6230]: debug: Not starting dbus: running as root.
hp-setup[6230]: debug: URI: backend=hp, is_hp=True, bus=usb, model=Deskjet_5900_series, serial=CN67E1Z1PS04KF, dev=, host=, port=1
hp-setup[6230]: debug: Model/UI model: Deskjet_5900_series/HP Deskjet 5900 Series
hp-setup[6230]: debug: Opening device: hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF (not for printing)
hp-setup[6230]: debug: I/O mode=6
hp-setup[6230]: debug: device-id=1
hp-setup[6230]: debug: Opened device: hp (backend=hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF, is_hp=True, bus=usb, model=Deskjet_5900_series, dev=, serial=CN67E1Z1PS04KF, host=, port=1)
hp-setup[6230]: debug: Type 1/2 (S: or VSTATUS:) status
hp-setup[6230]: debug: Num pens=2
hp-setup[6230]: debug: {'photo-tray': 0L, 'in-tray2': False, 'top-door': 1L, 'in-tray1': True, 'agents': [{'index': 0, 'kind': 3L, 'level': 83, 'ack': True, 'hp-ink': False, 'dvc': 15850L, 'level-trigger': 0, 'virgin': True, 'health': 0, 'known': False, 'type': 1, 'id': 16}, {'index': 1, 'kind': 3L, 'level': 61, 'ack': True, 'hp-ink': False, 'dvc': 5640L, 'level-trigger': 0, 'virgin': True, 'health': 0, 'known': False, 'type': 2, 'id': 17}], 'duplexer': 0L, 'supply-door': 0L, 'revision': 3, 'media-path': 3L, 'status-code': 1000}
hp-setup[6230]: debug: {'dev-file': '', 'status-desc': 'Idle', 'is-hp': True, 'host': '', 'in-tray1': True, 'cups-printer': '', 'serial': 'CN67E1Z1PS04KF', 'error-state': 0, 'device-state': 1, 'panel': 0, 'in-tray2': False, 'device-uri': 'hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF', 'photo-tray': 0L, 'panel-line1': '', 'panel-line2': '', 'back-end': 'hp', 'top-door': 1L, 'port': 1, 'deviceid': 'MFG:HP;MDL:Deskjet 5900 series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:5940;SN:CN67E1Z1PS04KF;S:038000C484001021002c1800053c288003d;J: ;Z:0102,0503dea9016089,0600;', 'cups-uri': 'hp:/usb/Deskjet_5900_series?serial=CN67E1Z1PS04KF', 'duplexer': 0L, 'supply-door': 0L, 'status-code': 1000, 'media-path': 3L, 'revision': 3}
hp-setup[6230]: debug: Closing device...
hp-setup[6230]: debug: Result-code = 0
hp-setup[6230]: debug: Printing file '/tmp/tmpYAUqOM' to queue 'Deskjet_5900' (gzip=False, direct=False, raw=False, remove=True)
hp-setup[6230]: debug: lpr -PDeskjet_5900 -r /tmp/tmpYAUqOM
lpr: The printer or class was not found.
error: Print command failed with exit code 256!

Done.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#8

You can test on a windows system to make sure the printer is working correctly?

You could also try installing HPLIP 3.9.6b. We do not test on PCLinuxOS so there may be some other issue going on with PCLinuxOS.

Aaron

Revision history for this message
Peter Nancarrow (peter-h-nancarrow) said : 		#9

Aaron, thanks for your efforts.

The printer works OK under Linux without problems; what doesn't work is the HP Printer Management Application, so I can't get info about the ink levels - which is a bit of a pain.

I'll take the question up directly with the guys at PClinuxOS, but would be interested if you could give me any information on two points;

a) Did the hp-setup log show any key points which need investigation?

b) The 'native' list of pdd files in the selector in the Printer Management Application on my installation contains no entries for Deskjet machines, although HP Business Inkjets, HP Color Laserjets and HP Laserjets are all represented by dozens of entries. Do you know of a ppd from any of these lists which would work (more or less) with a Deskjet 5940?

Thanks again,

Peter N.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#10

It depends on how PCLinux created and installed HPLIP. It could be that for:

foomatic-drv-install=yes
foomatic-ppd-install=no

may need to be a ppd install. Right now the ppd's are created using drv (or dynamically)--but it's possible that PCLinux needs a ppd install.

In the hp-setup it looks like it's not finding the ppd. So this goes back to the above. You could try doing a manual install of HPLIP 3.9.6b on your system to see if that might fix it.

http://hplipopensource.com/hplip-web/install/manual/distros/pclinuxos.html

Hope this helps.

Aaron

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