HP 6500 All-In-One "General Printer Error (Ox610000f6)" after FIRST USE.

Asked by marie14

Just unpacked and set-up my new HP 6500 All-In-One Wireless and was receiving my first fax when it stopped midway and started to display "ERROR. General Printer Error (Ox610000f6). Refer to printer documentation." I have turned it off and unplugged it many times. It does not work at all. Error message still displayed. Any ideas?

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marie14 (flosegura) said :

Cannot find error code reference anywhere.

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Aaron Albright (albrigha-deactivatedaccount) said :

This sounds like a hardware error. Please contact HP Total Care from http://www.hp.com for more assistance.

Thanks for your support of HPLIP--we appreciate it.


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Larry Jordan (larryjor) said :

      I would agree that it sounds like a hardware problem and hope this has been solved. Does seem as though disconnecting it from the computer (assuming it is connected to USB), unplugging it for at least 30 secs - might help confirm it is a hardware problem. If the printer resets itself and seems ok once it is on but not connected to the computer, you might try reconnecting it and running tests from software.

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David V (vasnunes53) said :

Just got my 6500 aio wireless. I cannot get the hp solution center to open automatically on the computer screen when I load a document into the automatic document feeder. I cannot fax from the automatice document feeder. I tried opening other settings in the solution center and I clicked on automatically open the solution center, but it doesn't work. Any ideas?

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