HPLIP

Print area is small with black to the right

Asked by IWant2BeeLeave

Everytime I print a document it prints at a reduced size (to the left) with a black & checkered filled box to the right.
So say I have an image or text document that should take up an entire 8.5x11 paper, when it prints it is reduced to roughly a 1/4 of the paper size with a filled box of black adjacent to it.

Printer is the F2120 and I'm using HPLIP 3.9.6

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
David Suffield
Solved:
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Last reply:
Revision history for this message
IWant2BeeLeave (mortellojones) said : 		#1

check -t output:

| SYSTEM INFO |
---------------

Basic system information:
Linux 2.6.27.23-0.1-default #1 SMP 2009-05-26 17:02:05 -0400 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
suse 11.1

Checking Python version...
OK, version 2.6.0 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.6 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib64/cups/backend
cupsfilter=/usr/lib64/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.9.6.54
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Deskjet_F2100
working_dir = .
device_uri = "hp:/usb/Deskjet_F2100_series?serial=CN74J4Q2R204TK"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.6.54
date_time = 06/21/2009 11:58:38

[settings]
systray_messages = 1
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------------------------- ------------------------------------------
  hp:/usb/Deskjet_F2100_series?serial=CN78J4Q2R204TK HP Deskjet F2100 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Deskjet_F2100
-------------
Type: Printer
Device URI: hp:/usb/Deskjet_F2100_series?serial=CN74J4Q2R204TK
PPD: /etc/cups/ppd/Deskjet_F2100.ppd
PPD Description: HP Deskjet f2100 Series, hpcups 3.9.6
Printer status: printer Deskjet_F2100 is idle. enabled since Sun 21 Jun 2009 11:49:18 AM EDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Deskjet_F2100_series?serial=CN74J4Q2R204TK' is a Hewlett-Packard Deskjet_F2100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x7d04 at 001:004:
    Device URI: hp:/usb/Deskjet_F2100_series?serial=CN74J4Q2R204TK
    Device node: /dev/bus/usb/001/004
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/004
# owner: lp
# group: lp
user::rw-
user:martello:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
 ---------------

users root sys lp wheel dialout video modem vboxusers

-----------
| SUMMARY |
 -----------

No errors or warnings.

Done.

Revision history for this message
IWant2BeeLeave (mortellojones) said : 		#2

Scan of what prints when I print the test page is at
http://i10.photobucket.com/albums/a128/x_ploit_x/scan.jpg

Revision history for this message
Best David Suffield (david-suffield) said : 		#3

Try another print mode or Quality setting besides "Normal". We have some known PPD issues which we will address soon with a 3.9.6b release.

-dave

Revision history for this message
IWant2BeeLeave (mortellojones) said : 		#4

Thanks David Suffield, that solved my question.