HPLIP

Officejet 6500 Wireless Unable to send broadcast SLP packet

Asked by Sparachris

hp-setup is unable to find my Officejet 6500 wireless. I am able to manually discover it by entering in its ISP on my wireless network. But it then looses the connection at seemingly random intervals.

When I run "sudo hp-setup" and click Network/Ethernet/Wireless Network, the terminal displays this:

+++++++
HP Linux Imaging and Printing System (ver. 3.9.4b)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0)
error: Unable to send broadcast SLP packet: [Errno 1] Operation not permitted
error: No devices found on bus: net
++++++

Using Jaunty and hplip ver 3.9.2-3ubuntu4

Thanks for your help

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Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run:

hp-makeuri ip.address.of.printer

And post the output.

If you get an error run as well:

ping ip.address.of.printer

Also please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message
Sparachris (chris-thelonghall) said : 		#2

Thanks here's hp-makeuri:

HP Linux Imaging and Printing System (ver. 3.9.4b)
Device URI Creation Utility ver. 5.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

CUPS URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
SANE URI: hpaio:/net/Officejet_6500_E709n?ip=192.168.1.2
HP Fax URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2

Done.

And here's hp-check:

HP Linux Imaging and Printing System (ver. 3.9.4b)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux christopher-desktop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.4b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.4b
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4b.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = hp:/net/Officejet_6500_E709n?ip=192.168.1.2

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.4b.10
date_time = 06/16/09 19:42:27

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

1.1-root-hub
------------
Type: Unknown
Device URI: usb://Linux%20Foundation/1.1%20root%20hub?serial=0000:00:1d.3
PPD: /etc/cups/ppd/1.1-root-hub.ppd
PPD Description: Generic text-only printer
Printer Unplugged or turned offt-hub disabled since Sun Feb 22 16:37:41 2009 -
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

Officejet_6500_E709n
--------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n is idle. enabled since Tue Jun 16 11:37:31 2009
Communication status: Good

Officejet_6500_E709n_2
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_2.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n_2 is idle. enabled since Mon Jun 15 12:43:21 2009
Communication status: Good

Officejet_6500_E709n_3
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_3.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n_3 is idle. enabled since Mon Jun 15 12:48:20 2009
Communication status: Good

Officejet_6500_E709n_4
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_4.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n_4 is idle. enabled since Mon Jun 15 12:49:16 2009
Communication status: Good

Officejet_6500_E709n_5
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_5.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n_5 is idle. enabled since Mon Jun 15 14:46:21 2009
Communication status: Good

Officejet_6500_E709n_6
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_6.ppd
PPD Description: HP Officejet 6500 e709n hpijs, 3.9.2
Printer status: printer Officejet_6500_E709n_6 is idle. enabled since Mon Jun 15 14:48:45 2009
Communication status: Good

Officejet_6500_E709n_fax
------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax is idle. enabled since Wed Jun 10 21:34:11 2009
Communication status: Good

Officejet_6500_E709n_fax_2
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax_2.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax_2 is idle. enabled since Mon Jun 15 12:43:21 2009
Communication status: Good

Officejet_6500_E709n_fax_3
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax_3.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax_3 is idle. enabled since Mon Jun 15 12:48:20 2009
Communication status: Good

Officejet_6500_E709n_fax_4
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax_4.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax_4 is idle. enabled since Mon Jun 15 12:49:16 2009
Communication status: Good

Officejet_6500_E709n_fax_5
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax_5.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax_5 is idle. enabled since Mon Jun 15 14:46:21 2009
Communication status: Good

Officejet_6500_E709n_fax_6
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?ip=192.168.1.2
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax_6.ppd
PPD Description: HP Fax
Printer status: printer Officejet_6500_E709n_fax_6 is idle. enabled since Mon Jun 15 14:48:45 2009
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Officejet_6500_E709n?ip=192.168.1.2' is a Hewlett-Packard Officejet_6500_E709n all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

christopher adm dialout fax cdrom floppy tape audio dip video plugdev scanner fuse lpadmin admin netdev fspotdb

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Thanks!

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Other than having many printer queues, I don't see any problems. and the queues are reporting good communication with the printer.

What happens if you run:

hp-testpage

Do you get any output?

Aaron

Revision history for this message
Sparachris (chris-thelonghall) said : 		#4

Yeah--test page printed.... but as I indicated, I had set it up manually, and for now it has the connection.

Chris

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

The error: error: Unable to send broadcast SLP packet: [Errno 1] Operation not permitted

Seems to indicate a locale system configuration issue. I've tested on Jaunty with many network printers and haven't had this problem. I can't be sure what exactly is causing this, you could run:

sudo tail -f /var/log/syslog

and look for some hints.

Other than that, I can't reproduce this and if the printer is working for you--you should be good to go.

Aaron

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